Lavazza Reviews

We had been ordering from Lavazza on subscription for years mainly because of the value, getting multiple pounds of coffee for under sixty bucks. Our machine needed fresh beans and we thought we had found the right supplier. The problem was that almost every shipment arrived with beans roasted months earlier. Things got worse recently when a subscription order placed in early February still hadn't shown up by early March, almost a month later. When we reached out after about two weeks of waiting, we had to contact them multiple times over the next few weeks as our coffee supply dwindled. Their first response just thanked us for getting in touch and asked us to update them if there was a delivery problem, like we were supposed to do their job. Look, everyone has issues sometimes, but as a customer who had been with them for a long time, you'd think they'd notice that an order wasn't going anywhere and actually do something about it. Their website even tracks subscription orders. For the price of a bag or two, they could have kept a long-time customer happy by sending a replacement order after the first week. Instead, they showed us exactly where their priorities are. We're looking at other options now.

I was disappointed with the quality of the espresso coffee from the domestic production line. The grind size doesn't match up with the imported versions from Italy, and that makes a real difference in how the coffee tastes. The particles are too coarse, which waters down the flavor when you're making lattes or cappuccinos. I've always been happy with their canned espresso grinds, so I figured the bulk packs would be just as good. Turns out the American-made batches aren't holding up to the same standard. They really need to work on getting that grind consistency right so it performs like the Italian product.

I'll agree with what other customers have said about the delivery speed being slower than ideal, which is why I can't give this a perfect five stars. My orders usually take about two weeks to get to me. The good news is that their pod prices are super competitive with the best deals I find at regular stores. Plus, I'm a big fan of their Classico blend. If you're interested in their coffee and you want decent pricing, just make sure you order with enough lead time to account for the slower shipping.