lecreuset.com Reviews
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2.0 / 5
Average user rating
403
Total reviews
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lecreuset.com Reviews
Read real experiences from customers of lecreuset.com.
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User
March 6, 2026
False advertising and shitty product
Bought two vacuum flasks for keeping soup warm. The flasks were warm on the outside, indicating that they radiated the heat away, and after just 4 hours at room temperature, the content was completely cold.A complete and utter failure. Anyone selling a product like that *knows* they are selling garbage, so while I do like my Le Creuset dutch oven, they are now on my blacklist for life.
Rachel
March 3, 2026
Love the products but Customer Service…
Love the products but Customer Service is terrible. I bought a kettle in October 2025, within days the handle of the lid came off and the lid hit the floor and was chipped - I contacted them straight away. I had to fill in a form with photos, proof of purchase etc. I then received a passive aggressive message telling me that it would take 3 weeks to come back to me not to contact them again otherwise I would go back to the bottom of the queue. Finally last month (3 and 1/2 months after contacting them) I got a message saying that they do not do lid replacements but they found an ex display one they will send me in 5-7days - I have still not received it and to be honest an “ex display” replacement lid is not reallythe answer considering their product was faulty. It would appear I need to buy a new kettle, not but from them again and chalk it up to experience - what a shame.
Dana Cantrell Shaw
February 25, 2026
Le Creuset has amazing customer service
I have bought many pieces of Le Creuset over the years. They have held up Great and been well worth the money in my opinion. I had one recently that really was my fault as far as the damage that was sustained. I left it on a burner with no water in it and it fused to my cooktop. I contacted the company with photos and told them what happened because they do have a very good warranty. They told me that this was not a warranty covered issue, but they went ahead and sent me a replacement pot anyway! Who does that? These pots are pricey, but they hold up for many lifetimes and to work with a company that has such incredible customer service is amazing.
Jim Mora
February 24, 2026
Factory structural defect
Purchased a new 9qt deep round pot on February 14, 2026. Made chicken soup on Tuesday. While washing after I noticed a large "pimple" on the outside. I went back to the store today and was offered another port that also had a defect. The exterior coating was over sprayed on the top lip of the pan. I said no I paid almost $400 for this pot it's not a blemish or a second it had a "white label". The store personnel then called the manager on the phone there was NO manager in the store. They came back to the counter then told me they would file a warranty claim. I said why it's defective. They said the manager told them too. Now in case the stores don't know warranty only covers the interior of the pot. They 100% should know this . They had me leave the pot. I left the store and called corporate. They were nice they looked up my warranty claim and said it was already denied. They then asked how long I had it as they have a 45 day satisfaction guarantee. I said I had it 8 days. They said the store should absolutely refund it. There products are not great anymore. There is no quality control. And get this the store said I should have thoroughly inspected it before leaving the store. I asked why don't they do that?? No answer. The continued to say it was cosmetic. I didn't pay for a second or a blemish I paid a lot of money for what should have been a great pot. Instead I got a pot with a structural issue. This brand use to be great. Looks like maybe they are manufactured in China today. Stay away not great quality horrible customer service
Lyndsey Lowell
February 23, 2026
They delivered it to the wrong house…
They delivered it to the wrong house after i fixed it a couple of times so my friend didn’t get their birthday present. I call customer service and told me it’s my problem call the police department. 100$ gift . Don’t order from them!
jwolfsmith
February 11, 2026
sent me the wrog item and wont answer me
sent me the wrog item, i paid for a 400 dollar item a nd got a 50 dollar item, then have been unable to submit a form online and on hold for over an hour now. This is sad, i spent money i needed on a nice pot for a gift and this is what i get. Screw this place, im beyond angry at this company.
Ruby Nathan
January 19, 2026
For YEARS I have had two very large…
For YEARS I have had two very large sets of le creuset cast iron they were fantastic I only gave them away because I could not handle the weight anymore!My husband spent thousands on large sets of triple stainless steel which are ok and also bought the same in non stick NOW every single time I use them I feel angry and sick to my stomach at the ABSOLUTE shameful trash they are they are EVERYTHING BUT a non stick pan calling them EXPENSIVE garbage is NOT strong enough in my description of them!!!! “DO NOT WASTE YOUR MONEY!!”🤬🤬
Beth Noonan
January 13, 2026
As much as I love the cookware I am…
As much as I love the cookware I am very disappointed with their customer service. I placed an order for over $700 & it was shipped to the wrong address. No o e reached out to me so I contacted customer service. After waiting for 30 minutes on the phone I was told that I had to reorder the entire order and wait 7-14 business days to receive my refund. I have another order in my cart for over $1000 & now I’m wondering if I should go with another company. You would think that a company that has a reputation for high quality products would have high quality customer service. Extremely disappointing!!!
Jaiden B
January 11, 2026
I purchased kitchenware from Le Creuset…
I purchased kitchenware from Le Creuset and the delivery was within a week. The quality of the kitchnware is good and I am satisfied with my purchase.
Jenny
January 10, 2026
Don’t ship, not responsive
It’s been 15 days since I ordered and my item hasn’t shipped. It was in stock and said would ship in 2-3 business days. I’ve emailed twice and they will not respond.
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