legendarywhitetails.com Reviews
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2.2 / 5
Average user rating
263
Total reviews
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legendarywhitetails.com Reviews
Read real experiences from customers of legendarywhitetails.com.
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Lynn Wolfe
March 11, 2026
Unfulfilled Promises & Disappointment
I placed this order on Dec 2 specifically to support a small American business and knowingly paid more than cheaper alternatives because I wanted that experience. I carefully chose the gifts and ordered well before the holiday rush so they would arrive in time for Christmas.On Dec 11 the company emailed saying the order was delayed, upgraded shipping, and promised a 10% refund for the inconvenience. The order still did not ship until Dec 18 and the promised refund never came. I attempted to contact the company multiple times through their website and received no response.The package ultimately arrived very late on Christmas Eve — literally as my family was walking out the door to our holiday gathering. Instead of giving a wrapped gift I had thoughtfully selected weeks earlier, I had to hand over a plain shipping box I hadn’t even opened yet. It looked exactly like I had ordered at the last minute and didn’t care, which was the opposite of what I tried to do by ordering early.When the promised refund still hadn’t been issued and my contact attempts went unanswered, I had to escalate through PayPal and later the BBB just to get attention on the issue. By the time the BBB complaint was filed I had already spent a significant amount of time trying to resolve something that should have been simple.At that point I requested a $50 refund for the time and effort required to chase down a promise the company had already made. That amount was less than half the cost of the order and felt like a very reasonable request given the weeks of follow-up and forced escalation involved.I am an autistic woman and my sense of fairness and accountability is very strong. When companies make promises to customers, those promises should matter. In this situation the company had multiple opportunities to simply make things right, but instead chose to continue disputing the issue rather than resolving it in a customer-centered way.My goal here is not to be a “Karen.” My goal is to help other people save the time and hassle that this situation required. When we purchase something—especially gifts—we have a reasonable expectation to receive what we paid for within the timeframe that was promised. In this case, that very basic expectation was not met.TimelineDec 2, 2025 — Order placedDec 11 — Delay email + 10% refund promisedDec 18 — Order shippedDec 24 — Delivered late Christmas EveJan 5, 2026 — PayPal dispute openedJan 15 — BBB complaint filedJan 21 — 10% refund issuedMar 11 — BBB case closed unresolvedUltimately the value of this order was nowhere near worth the amount of time required to hold the company accountable for something that should have been straightforward. What should have been a simple purchase became months of follow-up and escalation, and the experience left me feeling that the time customers spend chasing basic resolutions simply isn’t taken seriously.
Steven
March 1, 2026
Great Poducts & Service
It took just a week from my ordering four plaid, flannel shirts to USPS delivering them to my door.High quality, heavy (compared to some lightweight “cheapies” I got at Kohls several years earlier) flannel shirts in varied, good-looking colors. Rey impressed with products and customer service.
pizzymcgith
February 21, 2026
Worse than no customer service
Promised delivery before Xmas, then said it was on its way…when it wasn’t…then said it had been delivered. Tracking showed a very different course of events - was never tendered to the shipping co. Never responded to any subsequent requests for help, so had to reverse charges on my credit card. Thanks for making me scramble for a last minute Christmas gift!
Signal Forty
February 20, 2026
Poor company.. stay away
Poor company... I waited for over 1 year for a vest or jacket ccw... they market they carry but not once has it been in stock over the year. why market a product you don't carry. fuxed up company stay away!
jm
February 17, 2026
awful
bought two shirts. followed laundering instructions. significant shrinkage. company would offer no remedy
Ashley Base
February 17, 2026
Difficult exchanges
First I want to say that the products I have received from Legendary Whitetails have all been high quality and met my expectations. The problem, however, is the customer service. Initially, when I placed my order in the window where it was promised to come before Christmas, it arrived late. They did send a coupon to make up for it, so I felt ok about that. Then I wanted to exchange my item for a different size and that’s where the problem was. I spent nearly an hour on the phone with 3 different customer service agents to try and get the exchange processed AFTER I had followed all of their exchange processes (mailing back the item with the return/exchange document from the website). They said the could not run my card, but they had the wrong number, and even after I corrected the number to a live person multiple times they still could not get it correct. Once that was finally dealt with they said everything was good to go and I trusted my exchange was being processed. Then I received multiple calls telling me they needed more information, and each time it was like starting from scratch. It was a very frustrating experience. At this point, I’m just hoping the correct item arrives. I will say every customer service rep. that I spoke to was kind.
Patrick Brown
February 12, 2026
If I could give zero stars I would
If I could give zero stars I would. The jacket looks good but that's as far as this company goes. I bought a jacket Nov 28th and by Feb 2nd the heavy duty zipper broke. I reached out to them for a replacement and it took 6 emails for them to tell me there was nothing they could do. There customer service sucks. Don't waste your time or money.
Jessica A Williams
February 11, 2026
Everything was fine with ordering the…
Everything was fine with ordering the items and the style and quality were good. I was happy with the actual product but the return process ruined my experience. I attempted to return through their portal which was newly created and not a working. I than called but could not get through "due to them not taking any other calls and handling the current inquiries". I called another day as soon as they opened and received the same message, this prompted me to reach out via email. After a couple days i was answered via email and provided a return shipping label and paper work several days later. I returned my item and after 2 weeks of no refund called the company and got the original message. I reached out via email and did not receive the proper response. I received a generic email about how to process a return. 2 weeks later i tried the customer service number again before filing the dispute with pay pal. 1 month from the date of sending my item back I got in touch with the representative who advised they just received my paper work and were filing the return.
Chrissie Molloy
January 29, 2026
Personal attention
Although my Christmas order was somewhat delayed it did not matter as we had to shift our celebration to a later time and the package was delivered before so it was no harm no foul. But customer service is where they shined with immediate response via email and even follow up emails to check on our overall experience. Personal attention in a world of computers. Love their quality and service
Alysa Dobrowolski
January 29, 2026
They will NOT GIVE YOU A REFUND
They will NOT GIVE YOU A REFUND. I have called over 6 TIMES since my order on 12/3 and a couple of weeks ago they said they would issue the refund and never did. I returned the item they verified they received it and Now I have to dispute with my bank - $90!!!!
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