Legendary Whitetails Coupons & Promo Codes

Their support team is a pleasure to work with.

I'd give them no stars if I could. The jacket itself looks sharp, but that's where things end. Bought it at the end of November and the strong zipper gave out by early February. Contacted them about getting a replacement and had to send six separate emails before they finally said they couldn't help. Their support team is not great. Seriously don't bother with this company.

Waited over three weeks to get my stuff even though it said 3 to 5 days for shipping. Then needed to swap one item for a bigger size. Been a month since they got the return and I've heard nothing. Called support twice and waited longer than 50 minutes each time just to be told they're slammed after the holidays and it should go out "next week." Last time I called was a week back and still no shipment.

Got through to someone in a reasonable amount of time. The staff member treated me with respect and professionalism. The representative really went the extra mile helping me with the return and getting me squared away with a reorder without any complications. She even handled a refund from a previous order while we were on that same call! Couldn't have asked for better service!

The representative who helped me out really went all out solving my issue! She was thoughtful and exceeded what I expected. That said, getting to someone useful at this company can take forever.

I ordered on December 8th as a birthday present for my husband's 22nd. On the 17th I got a message about shipping getting backed up. I appreciated them reaching out early and figured delays happen during the holidays. Their email said orders would still come by Christmas, so I pivoted and made them Christmas gifts instead. Unfortunately the package kept getting delayed - ended up showing delivery on the 27th when it finally arrived, missing both occasions. I emailed support on the 22nd asking what could be done, but it's now January 9th and still no answer. Tried calling too but just sat on hold with no one picking up. Not getting any follow-up is really disappointing. Delays happen, I get it, but poor communication and ghosting afterward should never happen. Based on what I've been through, I'd advise against ordering from them if you need something by a certain date.

Had a really rough experience. I bought two items but after almost four weeks I only got one. The other item vanished. What's worse is nobody from their team picks up the phone or responds to messages. I've tried reaching their support team several times but get silence, no answers, no updates about the missing piece. They grabbed my payment right away but then failed to deliver and won't even talk to me about it. Very upsetting and unacceptable all around. I can't suggest shopping at Legendary Whitetails - their delivery is unpredictable and their support team completely ignores customers.

Frustrated I didn't check reviews first before buying from them. My order went in on 12/5. Got a message about being swamped with orders and that there'd be delays but everything would arrive before the holiday. Two days before Christmas a package shows up - except it's not mine. They took my payment back in early December, so now I don't have what I ordered and I'm out over $160. After being on hold nearly an hour and then a half hour with a really nice customer service rep, they assured me everything was fixed and I'd get a confirmation shortly. That was seven days ago. I emailed today instead of dealing with another hour on hold, and they're saying I need to photograph the wrong items they sent me and mail it back before they'll ship my actual order. How is that reasonable when they have my money and nothing I paid for? I told them I'm not sending anything until I get either what I ordered or my money back. Do yourself a favor and don't order from this company!

Bought two clothing items for Christmas gifts on the 7th, and the promised arrival was the 14th. When the 23rd rolled around, they said it wouldn't go out until the 26th. By the 28th they're telling me one of the items is gone, sold out before they could send it!

Ordered on the 13th with just one jacket showing available. The 17th brought the same story about being a small family operation dealing with crazy volume, but they guaranteed my item would be speeded up and here before Christmas. Now it's the 29th, the shipping label's been sitting there for days and the package still hasn't left the warehouse. Absolutely terrible management on their part. This is my first and last time ordering.

I didn't get a confirmation email for my $150 purchase. After waiting several weeks and as Christmas approached (ordered in early December), I reached out to them. They responded quickly saying a shipping confirmation would arrive in a couple days, which it did. Unfortunately, my order came through incomplete - one item worth $60 never shipped. They claimed it would still make it before Christmas due to extra staff, but then sent out a mass message saying it wouldn't. The rest of my package arrived on Christmas Day, so I emailed them on the 26th about the missing piece. Two days later, still no reply. I won't be shopping here again. The stuff I did get is decent quality, but I'm down $60 and nothing arrived in time for my fiance's holiday gifts. Honestly, zero stars.

I made a purchase but never got any kind of order confirmation email. My card got charged but their customer service won't answer my emails no matter how many times I reach out. Since I checked out as a guest, I can't even cancel it myself. The way this operation works seems pretty shady to me. I'm probably going to report this to my credit card company as fraud. Stay away from this place!

Submitted my order with three items totaling over $100 on December 9th expecting it before Christmas. Then came a nice message saying they were running behind and it'd leave on the 20th. Today's email says it won't arrive until after Christmas. Can't cancel online and they're not returning messages or calls. Meanwhile I grabbed the same three items from a different retailer and they're showing up Christmas Eve. Really disappointed. Won't be giving this company my business anymore.

I've been ordering from this company annually for at least five years. This year I put in my order at the start of December and still don't have it. I've sent many emails and only get back the standard automated message. Sent two separate messages to the help desk and heard nothing. The customer service here is abysmal. If you order three weeks before Christmas there shouldn't be delays, and when something's out of stock, that should be marked right on your receipt. They've got my $200 but I have nothing. This service level is completely unacceptable and I'm making sure everyone knows about my experience.

Made a mistake entering my old address from a different state, and they caught it right away and updated it to where I actually live now so my shipment got to me! Really impressed with how quick and efficient their support is.