lenovo.co.uk Reviews
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1.2 / 5
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lenovo.co.uk Reviews
Read real experiences from customers of lenovo.co.uk.
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Henry Smitt
February 22, 2026
Not quick enough making the payment
I went through the process of configuring a laptop, confirmed payment via Paypal and then got this message when Paypal returned me to the Lenovo site:Your cart invalid, cto cv invalid:["21QACTO1WWGB2~ThinkPad X9-14 Gen 1"].That's pretty incomprehensible, so I had to get in touch with Lenovo to understand. They told me I was too slow in going through the checkout! Well, for a lot of people a laptop is a significant investment, so this is not very well handled. It was probably only ten minutes between getting the quote and trying to pay for it. My experience of Lenovo hardware has not been bad on the whole, but this prompts me to think that maybe I should consider other brands too.
Tony Martin
February 22, 2026
Having had a memorably ghastly…
Having had a memorably ghastly experience buying a custom-made ThinkPad E14 Gen 7 (AMD) from Lenovo, I bought one from a UK retailer (Ikonic Technology; very good) and have had it for 4 months now. It works well - good touchpad and keyboard - but I have been bitterly disappointed by the battery life, especially having paid for the max battery size and suffered the extra weight of the machine in consequence. I'm lucky to get 3 hours of use out of this brick of a laptop, having got 10 hours from my much-missed and much lighter Toshiba. I will never go near Lenovo again.
Sarah O'Reilly
February 20, 2026
Absolutely disgusting customer service.
Absolutely disgusting customer service.We bought a brand new £1700 laptop last year. I have been desperately trying to sort with them a replacement as when the laptop arrived the keyboard was not working so we ultimately have paid out for new laptop that has never worked.They pass you around from place to place - make you email them- I emailed them many many time in recent months and they still have not returned a response.
Tom Mong'are
February 18, 2026
Lenovo Yoga battery can stay for over 10 hours…
The battery can stay for over 10 hours unplugged which is ideal for me since in my current area of operation i experience many power outages.
Alex
February 17, 2026
Lenovo UK Support: Extremely Poor Service
Lenovo UK support provides an extremely poor level of service, even for Premium Care subscribers. They neglect core responsibilities, closing tickets without resolution as quickly as possible - whether it's a simple question or technical issue.Service feels fraudulent: No actual support despite paid Premium Care. They insist on disruptive phone calls midday (ignoring explicit email‑only requests), wasting professional time.Hardware unknown, but support is unreliable garbage. Avoid Lenovo entirely, issues will be unsolvable, even with "premium" extras.
Brian Bachelor
February 17, 2026
The worst laptop I have ever had
The worst laptop I have ever had, within 8 months of buying the mouse pad failed and despite many efforts to get it sorted it still does not work. I wont buy another Lenovo as its unreliable and clearly not robust enough for daily use
Charlie Elliot
February 17, 2026
Buyer beware
Buyer beware. They will devote themselves to not helping. Expect to go round in circles without any form of redress or solution. Truly awful, verging on dishonest. Definitely disingenuous.
saull white
February 17, 2026
conartist scumbags
Awful COmpany 1 month after reftunirng damaged ew laptop they still havent refunded this company are utter conartists and I wish I had read their reviews as will never buy this brand again
Jo
February 13, 2026
Totally rubbish forever freezing or…
Totally rubbish forever freezing or very slow i will be wanting a full refund I would never buy that product again Totally crap
Neil Anderton
February 12, 2026
Actually surprised by the low ratings…
Actually surprised by the low ratings here, because my experience with Lenovo warranty care has been excellent. Bought a gaming laptop, and not wanting to front the high costs of repair when there's an issue (not if - gaming laptops will have issues eventually), I paid for 2 years onsite care. Every time I needed it, they visited quickly (next day or day after) and fixed the issue there and then. I was so impressed I extended it for another 2 years.
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