Lenovo UK Coupons & Promo Codes

Paid for Premium Care and Can't Get Any Support. I bought the premium care package but can't actually use it because nobody picks up the phone and the online chatbots just keep repeating themselves without helping.

Lenovo's a Terrible Company - Read These Reviews Before You Buy. If you're thinking about ordering from Lenovo, go read customer feedback first. I bought a ThinkPad X13 and it did arrive on schedule from China. But when I turned it on, it got stuck doing automatic updates and became basically useless. The taskbar and start menu stopped working. Their website seemed to know this was a known issue but didn't offer any fix. I tried resetting to factory settings and got an error. Couldn't reach anyone at Lenovo, so I asked for a refund the next day. They use Yodel for returns, which is honestly one of the worst delivery companies in the country. Two weeks later, it shows as returned but it's just sitting on a van in Nottingham. My account still says return requested. I expect this will drag on for weeks while I chase them for my money back.

Complete Nightmare! I spent over 500 pounds on a laptop in July and it's been nothing but trouble. The thing won't even turn on. Lenovo keeps attempting repairs and failing. They keep saying they'll send it back, which takes 1 to 1.5 weeks while they have it, but won't just replace it with a working unit. How many failed attempts before they admit this device is broken and swap it out? My whole team can't work without it and that's on Lenovo. Never buying from them again. Switched to HP and they actually deliver what they promise.

Worst Laptop Purchase Experience Ever. Lenovo mixed up my address, turning 35 into a different format, and this caused huge delivery problems that weren't even my fault. Their customer service is located overseas and honestly it shows. The whole thing was stressful and miserable. I'd tell anyone to stay away from buying laptops through Lenovo UK.

Lenovo UK Support is Incredibly Poor Quality. Even Premium Care subscribers get subpar service from this team. They shut down tickets without solving them as fast as they can, whether you've got a simple question or a genuine technical issue. The whole thing feels like a scam: you pay for premium support but get basically nothing. They keep forcing business hour phone calls even though I specifically requested email only, eating up my time. Don't bother with Lenovo. Their support won't fix your problems, and no amount of paid extras will change that.

Lenovo UK Support Is Shockingly Bad. The support team here offers terrible service, even if you pay for Premium Care. They rush through tickets and close them without actually fixing anything, whether it's a quick question or a real technical problem. It honestly feels fraudulent getting charged for premium support when they don't actually help. They keep forcing disruptive phone calls during business hours even though I specifically asked for email only, which wastes my work time. The support is just broken. Steer clear of Lenovo unless you enjoy unsolvable problems and wasted money on fake premium packages.

Worst Laptop I've Ever Owned. Within eight months, the trackpad completely failed and no matter what I've tried, it still doesn't work. Definitely not buying Lenovo again since their products aren't sturdy or reliable enough for regular use.

Worst Laptop I've Ever Owned. Less than a year in and the touchpad stopped working. I've tried everything to fix it and it's still broken. I won't be buying Lenovo again because they just aren't durable or reliable enough for everyday work.

Misleading, Untrustworthy, and Poorly Run. I ordered something that was supposed to arrive in one to four days. Next day, they said three weeks instead. Went to cancel online through their form. Within two hours, got an email that it shipped. Only the keyboard came, no desktop. Asked about the cancellation again through their form and was told it can't be canceled anymore. Then another email claimed it shipped from Asia, but they really just generated a shipping label. This is a company that lies and can't handle basic sales or order management. I'm sure their post-purchase service is just as dishonest and unreliable.

Misleading, Unresponsive, and Completely Incompetent. Placed an order that said it would arrive in one to four days. The next morning, I got an email saying it's now almost three weeks out. Tried canceling through their website form. Two hours later, got an email saying it already shipped. A keyboard showed up two days after that, but no computer. Went back to their site to ask about the cancellation and got told it can't be canceled since it shipped. Then another email saying it shipped from Hong Kong - except it didn't actually ship yet, they just created a label. This company is dishonest and can't manage basic order operations. I'm dreading what their after-sales support will be like.

Absolutely Terrible Customer Service. Returned my laptop and have been chasing it ever since. Officially takes three weeks for a refund, but first they had to send me return labels, which I ended up requesting twice. Called them 24 days ago to start the return process and haven't heard a word since they picked it up.

Please Don't Order From Here. Their website lists incorrect product information and it took ages to get it straightened out. Reaching their customer service was a hassle from the beginning. I work nights, so calling them would mean staying up, and this really should have been resolved quickly via email. My return package was marked delivered way back in December, and now we're in January with absolutely no updates or money back. They've ignored every email I sent. I'm planning to dispute the charge with my bank. Holiday season is busy, sure, but eight working days with zero acknowledgment from them is unacceptable.

Seriously, Avoid This Place. The website had completely wrong product information that took forever to sort out. Getting in touch with customer service was incredibly difficult from the start. Since I work night shifts, there's basically no way for me to call them without completely messing up my schedule, and this should've been a simple email fix. I ended up returning the item in December, got delivery confirmation, but now it's January and still nothing. No refund, no updates, no emails back. I'm going to have to dispute this with my bank. I get that holidays are busy, but eight business days with zero response is ridiculous.

Don't Trust Lenovo's Price Match Guarantee - It's Not Real. Their price match promise is completely unreliable. I found an identical laptop configuration on their own website for over 140 pounds less, with the same warranty included. I sent multiple emails and submitted forms with proof, but nothing happened. To this day, they've never given me that refund.

18 Months of Broken Repairs and Empty Promises. My laptop had a major hardware problem right in the first month. They've tried fixing it four separate times over a year and a half and the same fault keeps coming back. Now they're saying it's my fault and want 632 pounds from me. The repair is weeks late and they won't give me any real updates. This isn't just bad service, it feels like they're intentionally ignoring the problem. Do yourself a favor and skip Lenovo entirely.