lenscrafters.com Reviews
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3.0 / 5
Average user rating
879
Total reviews
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lenscrafters.com Reviews
Read real experiences from customers of lenscrafters.com.
Brands may not incentivize or pay to hide reviews.
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Delma and Thelma
March 27, 2026
Justin at Barnes Crossing Tupelo MS…
Justin at Barnes Crossing Tupelo MS went above and beyond for customer service for me and my twin ! We were double trouble and he helped us to both get awesome glasses and was very attentive to help us with youthful glasses for senior twins !! He knows customer service !!!
Colin
March 26, 2026
I purchased a pair of expensive polo…
I purchased a pair of expensive polo prescription sunglasses with supposedly top of the line lenses. After 6 months of very little wearing the coatings began to separate on my lense. Shocked is an understatement. They advised me that they wouldn't warranty them and offered me 30% off a new pair insisting the frames were likely incapable of receiving new lenses without cracking the new frame. I have proof of purchase and all documentation including the email conversation with their associate. Joke of a company. Buyer beware they are crooked
darcy D
March 25, 2026
Darrell from the LensCrafters
Darrell from the LensCrafters in Attleboro, MA was the biggest help to me! I felt like they went above and beyond to help me pick out the best frames for my face, and help me with my out of pocket vision insurance. They were definitely knowledgeable about what looked good on me. I thought they were just the sweetest and made my experience actually pretty fun!
Loop B
March 24, 2026
Horrible and will never purchase…
Horrible and will never purchase through LensCrafters again. I spent a good amount of money on new lens and frame. Three months later both my lens have micro scratch defects on them. So much that it’s blurry to look through them. In order to get to talk to someone it’s nearly IMPOSSIBLE!! I bought the glasses online, not the store. The store wouldn’t even help me. You can’t speak to anyone over the phone you get sent a message to file a warranty. The warranty link they send doesn’t work. Their chat options are horrible. The chat agents are rude and will only send you a warranty link that doesn’t work. Or they will send you a phone number that reroutes you to a chat that gives you another link that doesn’t work. It’s a never ending circle of chats with non working links and phone numbers. They were quick to let me talk to someone when I was ordering them but now that there is a defect problem I can’t get ahold of anyone! Horrible! I am now out hundreds of dollars! I will NEVER buy anything else from them. I highly recommend you go somewhere else to get your eyewear.
Lois Spirito
March 23, 2026
I broke my frames which I had purchased…
I broke my frames which I had purchased in Florida. I had two people try to repair them and was told they were not repairable. I went in to LensCrafters in Hyannis and showed the frames to ELENA. She was so sweet and professional. I told her I would leave them with he to see what she could do. Less than 15 minutes later she called to tell me she had fixed them. I can’t thank her enough. She is a real asset to that company. Thank you.
Kathy
March 21, 2026
The pin fell out in my glasses so I…
The pin fell out in my glasses so I went to the lens crafter at the West Covina Plaza to see if some there could fix it. I was waited on promptly.I am sorry I didn’t get the women’s name that fixed them. She was pleasant and the glasses were fixed fast without ant problems.
Lisa Mcculley
March 18, 2026
Worse ever and waste of time
Worse ever and waste of time. Had pay $39 for scan of retina that dr couldn’t see half of it and dilated eyes anyway.weeks later still having double vision with no answers Tanger outlet location stay awayVery aggravating when I have low allowance with insurance and end up worse
DB
March 16, 2026
Extremely Disappointing and Misleading…
Extremely Disappointing and Misleading Experience with LensCraftersI had a very frustrating and disappointing experience with LensCrafters that I feel other customers should be warned about.I purchased glasses and also paid extra for their protection plan, believing it would give me peace of mind if anything changed or went wrong. Later, I went back for a new eye exam to check whether my prescription had changed. After the exam, I was told that because I now had a new prescription, my protection plan was somehow no longer valid and could not be applied. Instead of honoring the plan or offering a fair solution, they told me I would have to pay again for the exact same frames I already had coverage on.That makes absolutely no sense. A protection plan should not become useless simply because your prescription changes — especially when the frames themselves are the same. It felt misleading, unfair, and like the fine print is being used against customers after the sale.To make matters worse, when I tried to raise concerns and leave feedback, it has felt like they are making it difficult or impossible for me to leave a proper review about the original purchase and experience.Overall, this experience has left me feeling misled and taken advantage of. I would strongly caution anyone considering purchasing the LensCrafters protection plan to ask very specific questions in writing before buying, because what you think you’re covered for may not be what they actually honor later.Very disappointed.Update: Generic response, no real resolutionAfter posting my review, LensCrafters responded with a generic copy-and-paste message saying they were “sorry to hear” about my experience and asked me to either email them or submit my information through their in-store complaint form.The problem is: I already used their complaint process, and this just feels like being sent in circles instead of actually resolving the issue.My original issue still stands: I paid for a protection plan on my glasses, then after getting a new eye exam and updated prescription, I was told the plan was no longer valid and could not be applied — even though I wanted the exact same frames that were supposedly covered. Instead, I was told I would need to pay again for the same frames.That feels misleading and unfair. A protection plan should not become useless simply because your prescription changes, especially when the frames themselves are the same.Their public reply looks polite, but so far it has not addressed the actual problem or offered a real solution. Customers should be cautious and make sure they get the exact terms of any “protection plan” in writing before purchasing.
Jasmine Arenas
March 15, 2026
sharin excellent customer service
sharin was wonderful and helped me with a pair of glasses that was so heavy causing headaches. she took her time and listened and fitted me with the perfect pair of glasses. her customer service and care for customers is top notch and she is an an amazing person making every eyeglass experience seamless. thanks so much
donald cole
March 15, 2026
We stopped at LensCrafters yesterday…
We stopped at LensCrafters yesterday for eye exams and to purchase glasses. The woman at the front desk was great, and the doctor was excellent. Up until the point of choosing glasses, the experience was very positive.My wife picked out five pairs of frames and I picked out five pairs as well. When it came time to finalize the purchase, we sat down with Tim, and that’s when the experience went downhill. Tim was rude, insulting, and repeatedly told us he had been a comedian at some point in his life. Unfortunately, the way he spoke to us came across as unprofessional and disrespectful rather than funny.The situation became so uncomfortable that I eventually had to walk out of the store. We had already invested several hours into the process, so we went to another LensCrafters location to finish the order since the exams had already been done.While we were there, Tim’s name came up, and several employees began laughing and said something along the lines of “Tim’s customers are here again.” That made it seem like this type of complaint is a common occurrence, which was very concerning.Between the eye exams and trying to complete the purchase, we spent nearly six hours dealing with this situation. My wife ended up spending $1,200 on her glasses there, but we left and went to another store where we spent an additional $1,500 just to finish what should have been a straightforward purchase.Based on this experience, I will not be using LensCrafters again. It’s disappointing because the front staff and doctor were great, but the behavior we experienced during the sales process completely ruined the experience.
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