lovebonito.com Reviews
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Join 99+ users reviewing Love, Bonito. Read verified ratings and real customer experiences on lovebonito.com before you order.
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3.7 / 5
Average user rating
99
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for lovebonito.com.
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lovebonito.com Reviews
Read real experiences from customers of lovebonito.com.
Brands may not incentivize or pay to hide reviews.
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JY
March 14, 2026
Customer treated differently
Today I was trying on a regular pair of pants at the LB ION outlet earlier and realized they were too long for me. The assistant who was serving me suggested that I try the petite size, so I went out to get the petite piece. I took a queue number and returned to the fitting room very soon. There was not queue and I was served to go into the fitting.I wanted to compare both sizes, so I asked an assistant for help. One assistant was already serving another customer who had requested a different size. At the same time, another assistant came to assist with my request, but I was told that there was a queue outside and that I needed to take another queue number to try the item.I went back to the fitting room to change. While returning the pants, I asked the assistant why the other customer was allowed to try a second piece while I was not. She could not explain it to me.It felt like customers were being treated differently. Sigh!
Lauren
January 17, 2026
Promo code issues
I always have to find the promo codes myself on their website, and its like an extra step when shopping. i always have to remember to do so if not i have to end up paying full price for my items. Wish the codes could just auto-apply for consumers!
Steffen
October 14, 2025
never received my order or answer to my emails
I ordered and paid a pair of earrings but never received it. It looks like this shop has closed down but website is still taking orders and payments. Tried to reach out to cancel the order and get my payment back but no answer. There is only a chat bot on the website and it's useless.
Cher T
August 13, 2025
Great!!!
Love the clothing line from this company. Makes me look really chic and perfect for any occasion!
Serene Lim
June 28, 2025
Disappointed with the reward…
Disappointed with the reward experience.I’ve placed multiple orders with this store and noticed two problems:Order LBMY000366459 – I saw a thumbler gift offered under My Rewards, but it was missing when I received the parcel.Order LBMY000368047 – I placed this order during my birthday month, on 20/6/2025.However, the 15% birthday discount reward only appeared on 27/6/2025, which was the day I received the order.The reward showed an issue date of 27/6/2025 and an expiry of 1/7/2025, but my birthday period was already over (1/6/2025–20/6/2025).This makes the reward meaningless — it came too late for me to enjoy it on time.I didn’t receive any emails. I saw the rewards directly inside my account, which means they were meant to be valid.I’m not trying to chase after small gifts. I’ve spent a good amount here. But if the company isn’t willing to honor their own rewards, they really shouldn’t advertise them in the first place.It feels like customers have to keep checking out again and again just to test if the discount works. That’s not how you build trust.👉 I’m posting this to help other buyers be more aware. Always double check if discounts are applied — don’t assume rewards will work automatically.
Dorea
June 17, 2025
Worst service SOP
Automatically cancelled my order due to “unsuccessful payment” when I have confirmation from my bank that payment was made. No refund, no credit, and no remedy. Their CS’ response? I need to go to my own bank to get my own refund, despite all records from my bank confirming payment made. This is plainly deceptively taking money without providing the promised goods.
Hm L
May 31, 2025
HORRIBLE quality.
HORRIBLE quality.I bought 3 pieces of clothings.The lining of TWO of them broke after the FIRST wash. I have not even wear them once.This is the most ridiculous and speechless purchasing experience.
Peggy Loke
May 23, 2025
Staff sandy very helpful and so…happy
Staff sandy very helpful and so friendly (jem)So happy now with the staff 👍👍👍
Waida Safri
May 7, 2025
Love, Love bonito!
Great products, great service! Love how Love Bonito pants always fits me. Having small waist but big hip usually hard to find pants that fits perfectly. But LB denim and smart casual pants just fits perfectly. While trying and when the size doesn’t fit, the staff actually helped to change to a diff size and just ask me to wait in the fitting room instead. Staff were very knowledgeable on all the products as well. As I was asking regarding the earring if it’s suitable for sensitive skin like mine. I love shopping at Love Bonito, love the vibe and the ambience.
Jeannie
May 6, 2025
Mostly good experience
It’s been mostly great. Sometimes sizing can be a hit or miss especially when it’s overseas & returns and refunds can be a bother. So far I’ve only needed to return a dress that was a little bit big even though I used the size guide. A top I recently bought was a little big around the armhole but it’s still able to be pulled off with a jacket or thin camisole inside. I like how fast postage is for overseas orders. I also like the designs esp the built in bras and fit as it’s made for Asian bodies. Website is easy to navigate.
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