luckybrand.com Reviews
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1.2 / 5
Average user rating
290
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for luckybrand.com.
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luckybrand.com Reviews
Read real experiences from customers of luckybrand.com.
Brands may not incentivize or pay to hide reviews.
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Gabbi
March 19, 2026
This company is no longer worth your time
I am working with customer service at the moment, but what a nightmare it has become shopping online with Lucky Brand. I have tried to combine returns, and they have lost my items. They returned one item and "lost" the rest. They said I need to buy multiple return labels, which are $8 per label because their system doesn't allow you to combine orders onto a label. I've gotten multiple orders due to gift cards I have been trying to get rid of, and their constant cancellation of orders. DO NOT BUY GIFT CARDS FOR THIS BUSINESS. I have been a loyal customer exclusively (not joking) wearing their jeans for over a decade now, but I think I am going to try and find a retailer that sells near me. I got a gift card I have been desperately trying to get rid of for 3 months now. They constantly cancel orders for sale items even though their system says they have 2 or more in stock, leaving you with extra money on it and a bunch of orders and returns you need to pay for. Now they "lost" my returned items while returning the one from the shipment that was attached to the label. They get two stars because it seems their customer service is genuinely trying to help me right now, but if this changes, I will be filing a complaint and dropping to one star. I should not have to buy obscene amounts of return shipping because a company can't get simple logistics sorted out. I included the info needed to them. Packages are weighed.
Brenda Duvall
February 19, 2026
return shipping…
Love there jeans I order all the time will not again. I should not have to pay the return shipping fee of $8 and also they keep the $10 shipping fee I paid to receive order absolutely ridiculous.
Alyson Souza
January 24, 2026
Terrible quality
I purchased two pairs of jeans a year ago and they have both developed significant tears where the back pocket flaps attach to the jeans. The jeans were $69! I have had a lot of negitive experiences with lucky but I found their jeans and men's clothing to still be of decent quality. Well, now their jeans are garbage too. I'm done with them. Levi's from now on.
Bri
January 21, 2026
the worst experience DO NOT BUY FROM…
the worst experience DO NOT BUY FROM THEM!!! I purchased from them and the jeans did not fit and i had to pay 8 dollars to ship them back and did not get the full refund with tax’s i spent 95 and they say that i get 82 dollars but i returned them over 3 weeks ago and never got a refund. they have the worst customer service ever. DO NOT BUY FROM!!! i have been basically scammed out of 13-14 dollars from them. truly a horrible experience and brand.
Dayana Sebo
January 9, 2026
Terrible!!
Terrible!!! I returned an item which tgey received in the 23rd of December and I’m still waiting for my refund. I keep contacting customer service and they keep telling me tgey are processing the return. Will never shop at lucky again.
Cita Cham
December 23, 2025
LARGE SIZE SENT FOR PETITE PERSON
I have been a customer for 20 years! Noticeable decline in condition of items and in correct sizing over the past 2-3 years. Most frustrating is receiving a top labelled XS (I am under 5ft and weigh 106lbs), but which can fit a very large person, with sleeves hanging some 6 inches below my wrist. This incorrect sizing happens over and over again. I am done, it is too frustrating and tiring to communicate again and again and to make repeated trips to UPS.
Margarete Z
December 23, 2025
Recieved a damaged product.
Recieved a damaged shirt with two holes in the front. Product is unworn, with tags still attached. Lucky does not allow online exchanges, and only offers a return option. They charge $8 in shipping to return THEIR DAMAGED ITEM. (No stores near me for the "free exchange" in store.) I was probably naive to think this brand had improved their quality. Lame policy for a defective product. Never again.
steve payne
December 22, 2025
I ordered pants 32 waist by 31 length.
I ordered pants 32 waist by 31 length.. they made me sent them photos with proof. Then tried to trick me by saying it's right. It should say 31x32 to be correct (which is FALSE). Then they jsut want me to return them and waist all of my time and money and everything without any discounts or anything in the future.
Joe Hennessy
December 20, 2025
Never buy again ordered wrong size and…
Never buy again ordered wrong size and tried to cancel order 2 hours later was told by customer service system does not allow them to cancel orders never again
gr sig
October 24, 2025
ZERO stars - HORRIBLE customer service
Would give ZERO stars, but that's not an option here.I placed an order, and as it was going through noticed the delivery address was incorrect. I called them 2 minutes later to try to change the shipping address or cancel the transaction completely and would go back and fix the mistake. Customer service said there's nothing they could do after an order has been placed. I asked to speak to a supervisor. They said they'd have to call me back as all the supervisors were helping other callers. NEVER got a call back. Will now have to report it as never receiving my order after the fact. HORRIBLE way to do business. Will NEVER buy from them again.
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