macpaw.com Reviews
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4.1 / 5
Average user rating
3541
Total reviews
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macpaw.com Reviews
Read real experiences from customers of macpaw.com.
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Patricia Martin
April 2, 2026
It's a Steller application
It's a Steller application! It cleans our desktop Mac thoroughly, and frees up valuable storage that I desperately needed.I will recommend CLEANMYMAC to other Mac users. I now have peace of mind! No more "Quit Mac" messages due to limited space.JOY!
Ian McKendrick
April 2, 2026
I absolutely love this company
I absolutely love this company, particularly how carefully they value and look after their customers. I recently acquired a new device and needed to upgrade my plan to cover both of them. I found the support team incredibly helpful, and they went above-and-beyond to follow up to make sure everything was working correctly for me. In this day and age it's very rare to see a company go to the lengths they did to make sure I was happy and that everything was working properly. All-in-all, an awesome product, backed by an incredibly friendly, knowledgable and helpful team. It is really comforting to know that an orgnisation such as this is doing everything it can to ensure their customer feel valued, that their issues are promptly and professionally resolved, and then follow up to make sure they are happy with the results. Keep up the great work!!
Jonathan Beaty
March 29, 2026
Mac Paw stole money from my account
A few years ago, I purchased a Mac desktop computer. It never ran well and was always slow and eventually ground to a halt. I purchased clean my Mac from Mac Paw to see if that would help. It didn’t and I returned my Mac to the dealer where I purchased it from and they informed me that it needed a new hard drive. They fitted a new solid state hard drive and since then, my Mac has worked like clockwork. I no longer needed Mac pork in my Mac and cancelled my subscription. Sometime later, I noticed they had been accessing my PayPal account and taking money from it. I advised them of this and ask them to refund my money. I had very lengthy communications with them but I’ve gone on for well over a year. so far I have managed to get three of the payments returned but I still have one outstanding which they are refusing to refund as the money was stolen from my account by them more than two years ago. They admit that it was due to a technical error however they say there is no way that they can return my money. I am an old age pensioner and I’m absolutely disgusted by their behaviour. Here is a copy of their last and final email to me telling me they are going to keep my money.Dear Jono,Thank you for your reply!We have already acknowledged that these charges were a result of a billing error, which is why we successfully returned the payments for June 2023, October 2024, and October 2025.However, the October 2023 payment remains a technical impossibility. Because the transaction is over two years old, the digital link to the original payment method has been permanently severed by the banking network. As we use a third-party processor, there is no technical override or manual way to bypass this limit.We have explored all available avenues and have provided all the assistance and information possible from our side.This is our final position, and we will now move forward with closing this request.Best regards,Oksana Drozd | MacPaw Customer Support-- --If you feel that the problem was solved, click here so we can close your request.Regards,MacPaw TeamThis email is a service from MacPaw.
Lee Collins
March 28, 2026
I have been using this company for my…
I have been using this company for my desktop for years. It’s incredible and customer service is top notch. I have never encountered problems that I need customer service for / just occasional log in assistance. It is a wonderful tool to keep your computer safe and efficient. Highly recommend!
Alan Margolis
March 25, 2026
Great product and service.
First of all, MacPaw is a wonderful product. It keeps my MacBook clean and running smoothly. I had an issue with the product. I contacted tech support. Within a few moments, the company got back to me with solutions that solved the problem. Amazingly quick and efficient service.
customer
March 19, 2026
Brilliant customer service with a query…
Brilliant customer service with a query on adding another new computer to my subscription
ALAIN CHANIER
March 14, 2026
Excellente application
Excellente application. Bon soutien lors d'un changement d'ordinateur.
Shelley Baker
March 14, 2026
Charged twice for same service
Charged twice for same service. Tried chat box no help. No support
Dan
March 12, 2026
⭐ DO NOT BUY A "LIFETIME" LICENSE
⭐ DO NOT BUY A "LIFETIME" LICENSE FROM MACPAW - IT'S A TRAPIn 2018 I did what any sensible person would do - I paid for a LIFETIME license for CleanMyMac X. Lifetime. As in, forever. As in, I should never have to pay again.Fast forward to 2024 and MacPaw have pulled the oldest trick in the book. They've released a "new" version - conveniently dropping the X from the name - and are now AGGRESSIVELY pressuring existing lifetime license holders to hand over MORE money. Six years after I already paid for life.This is not an upgrade. This is a cynical, deliberate business model designed to extract money from loyal customers who trusted the word "lifetime" to mean what it says in the dictionary.MacPaw have done this MULTIPLE TIMES throughout their history. Lifetime licenses for earlier versions were similarly abandoned when CleanMyMac X launched. The pattern is clear, it is documented, and it is a choice.I am not alone. Trustpilot, the Better Business Bureau, and Apple's own community forums are full of customers who have been through exactly this. MacPaw's response every time? A discount on repurchasing. The product they already paid for. For life.Do yourself a favour - subscribe annually if you must use this software, because a "lifetime" license from MacPaw lasts precisely as long as it suits them. You have been warned.
Bill Methatswho
March 10, 2026
Fast Relaible Support
They reply quickly and ensure that your issues are resolved. Solid communication, which has been the case from day one with this company. I've been using CleanMyMac since they first came on the scene and it works very well to maintain your computer.
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