madewell.com Reviews
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1.8 / 5
Average user rating
77
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for madewell.com.
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madewell.com Reviews
Read real experiences from customers of madewell.com.
Brands may not incentivize or pay to hide reviews.
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Dena Jones
January 25, 2026
Madewell is not made well
Madewell is not made well. I ordered a pair of shoes and 3 pair of earrings. When I got a pair of earrings they were broken. When I got the shoes I got 2 left feet! Of course I sent them back for exchanges, but the return time is ridiculous. They earrings were out, and I would not get them, and the shoes which I ordered in November, I would not get until March!I will NEVER EVER order from again.
Judith
January 23, 2026
Bought a pair of boots online…Guess its up to Madewell whether you’ll get a pair of new ones or a pair of dirty ones!!!!!
Bought a pair of boots online. Took almost two weeks to ship and when I finally received them they were stained and the heel and sole were worn down. Had obviously been sent of used boots.
L G
January 21, 2026
I love shopping at Madewell but that’s…
I love shopping at Madewell but that’s going to be an issue now that I’m not going to be shopping online with them any more. They are sneaky and will keep your money when they cancel an order on you. I ordered two sweaters in October or November 2025. By December 4th I had requested an exchange for the same thing in both but a different size. I called them on two separate occasions to see what the deal was why I haven’t even gotten a reply about them. Excuses excuses about how long it actually takes which is a ridiculous amount of time anyway. Then suddenly on January 19th I check again and now the status is “cancelled”. But guess what they didn’t do?? Issue a refund. Can you believe you have to go after them for a refund when they cancel your order??!!!! Plus one of the items IS STILL AVAILABLE ONLINE. They’re horrible.
MMeisner
January 7, 2026
Don't buy from Madewell if there is any possibility you might return the item
I have never placed an order with Madewell and I never will again. I returned the item and tracking shows that it was received back by them 22 days ago but they still haven't issued a refund. You can't talk to anyone - their customer service line just hangs up on you after you go through the voice prompts. I emailed them and they told me I would have my refund by today. Nothing and no response to my follow up email asking for a status update. Do they just want me to give up and let them keep my money? I expected more from this company. Makes me feel like other brands owned by the parent company are no longer reputable.
Denise
December 30, 2025
Lousy tailoring
I bought my first pair of Madewell jeans. They were a little bit long. I have a 32 inch in sea and I think they were probably a 34. I went in and they measured it. I like my jeans just a little bit long. I get them back and now they’re too short. I feel embarrassed when I wear them. I hate short jeans. There’s no way to let them down because they hemmed them. So now I have a pair of jeans that I’m uncomfortable wearing, because they made them too short.
Isabella Cruz
December 19, 2025
Stylish clothes with solid quality
Stylish clothes with solid quality. Some items run a bit large.
J.L.
December 13, 2025
Ridiculous online return process
Madewell online returns are an ordeal. I returned two orders with multiple items. They did process the returns the day after they were received at the warehouse, but they only processed one item in each order. Which is shady and half-*ssed. I contacted customer service about these two items. Kai R. manually processed the other item from the first order, and I already got the refund notice. Which is great. But Reneisha W. told me to wait for another three weeks and it didn't even cross their mind to manually process the other two items. The return that Reneisha W. refused to process had three items, and only the cheapest item has been processed so far. This is truly a bad look for Madewell and I've lost a lot of trust in them, both for quality clothes and customer service.
Alpha Kevin
December 12, 2025
Very bad quality for the price
Very bad quality for the price, seams look like shein clothes. Dress cost me 200 but will probably last 2-3 month. Also quality looks cheaper than in their fotos on the website. Shipping took longer than expected. Dont buy there. Its china made stuff line cheap brands
Carole Weitz
November 6, 2025
Their jeans are truly the best …
Their jeans are truly the best Jean available for all sizes. And the team is great at helping you find the best cut for your body type!
KY in NE
October 8, 2025
Unwilling To Accept Responsibility For and Correct Their Mistakes
I ordered a size 10 floral midi dress EXPEDITED on October 1st. On Monday, the 6th, I received a package from Madewell that contained a size 00 denim mini dress. It wasn't even close to what I ordered. I called and spoke with an agent and was told I had to re-order, pay again, and that overnight shipping would be waived. The agent entered the order and my card was charged. I was told the order would be here Tuesday. Today is Wednesday. I just checked tracking and it was sent UPS Ground to arrive on Friday which is too late. There is a reason I ordered and paid for expedited shipping. I needed to be sure it fit, match shoes, accessories, nails, etc. and have time to find an alternative if it did not fit. I did NOT expect Madewell to send the wrong item altogether. The absolute very least thing Madewell could have done to fix what was entirely their mistake would have been to overnight the correct item without requiring me to pay again for a dress I already paid for. The second best thing would have been to overnight my new order as promised. The third best thing would have been to at least expedite the order as I had done when I placed it. Instead, Madewell gave me a chore I didn't ask for (returning the incorrect item) and charged me to fix their mistake and then didn't even uphold their end of the bargain. I had actually packaged and dropped the incorrect item at the post office before they shipped out the correct item which will now arrive too late.
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