MagicJack provides internet-based phone service using a small device that plugs into your broadband connection to enable home calling and texting. This page offers shopper ratings and reviews of MagicJack's service quality, reliability, and customer support based on real customer experiences reported on RetailCoupons.com.
MagicJack Reviews
1.5
15 reviews
What Shoppers Say About MagicJack
Created with AI, based on recent reviews
MagicJack has a serious customer satisfaction problem, with nearly 9 in 10 reviewers giving it a one-star rating. The most common complaints center on service disruptions and failures: customers report calls dropping after 30 to 45 seconds, text features being mysteriously blocked, phones not working after internet provider changes, and service being shut off immediately after payment. Multiple reviewers describe broken refund promises and problematic customer service interactions, including one long-time customer of 30 years who experienced unexplained feature blocks. A small segment of new users report positive initial experiences, praising straightforward setup and clear call quality in areas with weak cellular signal.
The stark contrast between one-star and five-star reviews suggests MagicJack may work adequately for some new users with ideal conditions, but older accounts and customers who experience technical issues encounter unresponsive support and inflexible billing practices. Service quality appears to degrade over time for many customers, and the company's handling of refund requests has left multiple reviewers feeling deceived.
Customer Reviews (15)
Sorted by: Most recentMichelle T.Mar 12, 2021
Once my long-term agreement ended, the problems started. I tried renewing for one year through my online account and got charged twice. When I asked for a refund on the duplicate charge, they refused. This was an unauthorized second charge on my credit card, which is fraud. I disputed it with my credit card company and got my money back. The next year, same thing happened. They wouldn't explain these mystery charges on my card. I had to go through countless departments and emails. It took nearly two months of them trying to get away with overcharging me before they gave up. They were banking on me just accepting the loss. I disputed again and got my refund. Now they're sending me sketchy emails asking me to pay a different way instead of through my account, with amounts that vary each time and no paperwork, just random charges appearing on my statement. I've discovered they outsource their billing operations overseas. I filed a complaint with all my evidence including credit card statements and email records. If anybody needs help documenting this pattern, reach out.
Patricia M.Oct 11, 2020
Total disaster. Calls keep dropping constantly and it won't let you enter additional numbers for bank balance checks or doctor's office menus. Even MJ acknowledges this is a known issue they're powerless to fix. We're switching back to Vonage.
Vincent P.Jul 14, 2020
This company is a complete disaster. It's run by people with zero integrity. They barely deliver any actual service. The product fails way more often than any warranty covers it. They don't stand behind what they sell, their tech support is useless, and the billing team literally hangs up on you when you try to resolve something. This outfit is shameful. They're only after your money and couldn't care less once they have it. A cheap service is never a quality service. Stay away from these folks unless you enjoy throwing your money away.
Robert K.Jun 27, 2020
This has to be the worst experience I've had with any company in a long time. If aggravation and frustration are what you're looking for, sign up here. I've waited hours just to chat with someone or get a callback, and the reps clearly don't understand their own product. Got disconnected multiple times while being transferred between departments and while waiting on hold. They won't back their product at all. Want a replacement for something broken? That'll cost you. I stupidly renewed my contract already and now I'm fighting to get a refund, but I'm not counting on it. The call quality is consistently poor.
Marcus J.May 21, 2020
Terrible customer service. I spent 3 hours arguing with a chat agent before they'd connect me to a supervisor. I paid to renew for a year but the service hasn't worked in 8 months. They keep refusing to give me my money back. They also locked me out of my online account and still haven't fixed that either. Now I'm waiting to hear back from someone.
MagicJack Review FAQ
What is MagicJack's overall rating on RetailCoupons.com?
MagicJack is rated 1.5 out of 5 based on 15 customer reviews. The ratings are heavily skewed toward one-star reviews, with 87 percent of reviewers giving it the lowest rating.
What problems do customers report most frequently?
Customers consistently report call quality issues (calls dropping after 30 to 45 seconds), service disruptions after changing internet providers, unexplained account blocks, and problems recovering phone numbers. Billing disputes and refund denials are also common complaints, with several customers claiming the company broke refund promises.
Are there any positive reviews?
Yes, approximately 13 percent of reviewers gave MagicJack five stars. These customers reported that setup was straightforward and call quality was clear in areas with weak cellular coverage. However, this positive segment is significantly outnumbered by dissatisfied customers.
Do customers recommend MagicJack?
Based on the review distribution, the overwhelming majority of customers do not recommend MagicJack. Reviewers explicitly state they are looking for alternative providers and describe the service as unreliable and having poor customer support regarding refunds and technical issues.
How can I write a MagicJack review on RetailCoupons.com?
After making a purchase or using MagicJack's service, you can share your experience by submitting a review on the product page. Include specific details about what worked or did not work, your interactions with customer support, and whether you would recommend the service to others. Honest, detailed reviews help other shoppers make informed decisions.