Maidenform specializes in intimate apparel including bras, underwear, and shapewear. This page aggregates customer reviews and ratings from RetailCoupons.com shoppers to help you understand what to expect from the brand based on real purchase experiences.
Maidenform Reviews
1.6
22 reviews
What Shoppers Say About Maidenform
Created with AI, based on recent reviews
Maidenform is rated 1.6 out of 5 by 22 shoppers, and the feedback is overwhelmingly negative. The primary complaints center on operational and quality issues: shoppers report that items shown as available are actually out of stock, orders cannot be cancelled despite attempts to do so within claimed time windows, and product durability is poor (seams falling apart within months). Several reviewers experienced order cancellations after purchase due to stock discrepancies, leading to significant frustration. One shopper also noted a fulfillment error where part of an order went unshipped for over a year.
The handful of positive reviews praise the comfort and fit of the products, suggesting that when items do arrive as expected, some customers find them satisfactory. However, these isolated positive experiences are vastly outnumbered by complaints about inventory management, customer service responsiveness to cancellation requests, and product longevity. The disconnect between website availability and actual stock levels, combined with strict cancellation policies, appears to be a recurring pain point for shoppers.
Customer Reviews (22)
Sorted by: Most recentDavid C.Nov 11, 2025
Placed an order late at night and realized right away that I'd made a mistake. When I tried to modify or cancel, the system wouldn't let me. I phoned them the next morning and was told there's only a half hour window to cancel after ordering. I mentioned that I had actually tried to cancel but wasn't permitted. The response was that orders should only go through during business hours. This supposed supervisor was incredibly dismissive and rude, honestly one of the worst customer service experiences I've had. I'm filing a dispute with my credit card company.
Ashley J.Oct 23, 2025
Put items in my cart and tried to buy them just to get an immediate message saying everything's sold out. If they're not in stock, why are they shown as available? Incredibly frustrating and letdown.
Dorothy F.Sep 26, 2025
Grabbed 3 or 4 pairs of boy short underwear and within a couple months every single pair started falling apart at the seams. I shop at Kohl's all the time and like them, but I'm done buying Maidenform underwear from there or anywhere else.
Nicole T.Sep 12, 2025
Amazing!!! Super comfortable and fits perfectly!!! Would definitely suggest to friends.
Michelle B.Sep 6, 2025
I grabbed three bras during a Maidenform promotion at JCPenney and was thrilled to finally locate the exact style I'd been searching for. After confirming my purchase, I was pumped and told my husband they were on their way. Then came a shock: an email cancellation notice claiming items were out of stock. Let down, I decided to look elsewhere. Days later, another message popped up saying my order had shipped, which made no sense given the cancellation. When I dug deeper, I discovered I had two completely different order numbers tied to what should have been one purchase. Without setting up an account, I couldn't access my information or figure out the situation. Honestly, I like to avoid creating multiple accounts online if possible. The problem is made worse because customer support is basically only available by phone. I would've preferred email or live chat, but those channels don't seem available. The links for tracking and canceling just give error messages. Extremely aggravating. At this point, I'm just planning to send the items back once they arrive and deal with the return process.
Monica S.May 25, 2025
I probably shouldn't complain since I ended up getting a surprise duplicate shipment over a year down the line (and didn't pay for it). My original purchase was for 3 bras but they only shipped 2. They notified me by email that the missing item was discontinued and there would be no additional charge. How does a company lose track of an order like that? And why are they hanging onto my personal details more than 12 months after I bought something?
Susan P.Feb 21, 2025
I've been purchasing Maidenform for three decades. I can no longer support this company due to their positions on certain political matters that negatively impact women's rights. I'm done shopping with them.
Rachel K.Jan 21, 2025
Bought 5 Maidenform bras on black friday and was shocked at how poor the quality is now. I put one on for barely an hour and got a cut under my chest that started bleeding. What happened to this company? They've completely lost me as a customer. I'm finished with them and moving on.
Maidenform Review FAQ
What is Maidenform's overall rating on RetailCoupons.com?
Maidenform is rated 1.6 out of 5 based on 22 customer reviews. The majority of reviews are one-star ratings, reflecting significant customer dissatisfaction with ordering and product quality.
What do shoppers complain about most?
The most common complaints involve items listed as available online being out of stock at checkout, difficulty cancelling orders within the stated cancellation window, and poor product durability (seams splitting after a few months of wear). Some customers also reported order fulfillment issues and long delays in resolving problems.
Are there any positive aspects mentioned in reviews?
Yes, a small number of shoppers report that Maidenform products are comfortable and fit well when they receive what they ordered. However, these positive experiences are overshadowed by the operational and quality issues noted by the majority of reviewers.
Should I shop at Maidenform based on these reviews?
Given the low overall rating and the prevalence of complaints about inventory accuracy, cancellation policies, and product durability, you may want to carefully consider your expectations before purchasing. If you do choose to order, verify stock status before checkout and be aware of the strict cancellation window.
How are Maidenform reviews collected and rated on RetailCoupons.com?
Shoppers submit reviews based on their actual purchase experiences. Each review includes a star rating from 1 to 5, and the overall store rating is calculated from all submitted reviews. Only verified customer feedback appears on this page.
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