mango.com Reviews
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Join 5,806+ users reviewing Shop Mango. Read verified ratings and real customer experiences on mango.com before you order.
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1.3 / 5
Average user rating
5806
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for mango.com.
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mango.com Reviews
Read real experiences from customers of mango.com.
Brands may not incentivize or pay to hide reviews.
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Sebastian
February 10, 2026
In my opinion
In my opinion, it is a brand that captures perfectly the essence of the new era. Combining casual style with general fashion and finding good things to wear at a very reasonable price.
Jules
February 7, 2026
Horrible ongoing order return and refund experience
Made a return of the order 16 January, via home collection - have not heard anything since. Helpless customer service, all they able to is reply with templates. Zero actual help. No tracking number, DPD do not see any request for collection in their system. CS ask for tracking #, but DPD says Mango should have it, if they order home collection. Awfull service, waiting for my order and deleting my account. You better off with Aboutyou and Zalando. Save yourself a headache.
Ms McKay
February 6, 2026
Appaling service
Appaling service, my order said deliveres at 21.15 last night, it was not. AI chat is useless, I am still waiting in a que having been in it for over an hour. The telephone number is useless, keeps cutting me off as my mobile number not on order even though I never used a number on the order!!!! I am headed to a store to try and get resolve, no doubt they will refer me to customer service. The link to track my delivery tales me to the useless AI chat. Ridiculous, the last time I shop online with them.
Ingela Ambreen
February 3, 2026
£4 25 return
Tried a jacked in two sizes, (sometimes arms are a bit tight) and the label was not pre paid!!! Had to pay £4.25 for a return. Will not be ordering from mango again.
Sheila E
February 3, 2026
Worst experience ever at MANGO
Worst experience ever at MANGO. Be prepared for a wait receiving your shipment! They ship whenever they want to. Will stay with Zara.
H. A.
February 1, 2026
Never again !!!!!!
Never again !!!!!!Extremely disappointing experience. I waited a long time for my order, only to receive a last-minute email saying the item was suddenly out of stock. Poor stock management and zero respect for customers’ time. No proper apology or solution offered. Completely unprofessional
TA
January 29, 2026
I bought a product that was defective…
I bought a product that was defective from Mango. A coat I bought had a hole in the pocket. I returned the coat to the store two weeks after purchase and as soon as I noticed the hole. In store, the customer service team were rude and aggressive, they accused me of damaging the product myself and would not accept any returns despite my visible distress. Since this, I have raised the complaint with Mango directly, been ignored over and over and eventually issued a claim in the Small Claims Court for defective product under the Consumer Rights Act. Mango ignored my claim, refused to respond and so I was issued a CCJ for the full amount including costs and interest. To date, Mango have refused to respond to my complaint and CCJ despite now having a court order for the money owed. From my own investigations, I can see they have a number of CCJs already in their name from previous claims.
Marta
January 27, 2026
Worst return policy ever in USA
Worst return policy ever in USA No pre paid label to print at home instead a code that is not acceptable at usps self checkout, you need to line up to wait for a human being to do it while I don’t know any other company that does it. You always can print it at home check out without long lines and that’s all . Only at MANGO you have to go through ridiculous unfriendly process
Miss keely smith
January 27, 2026
Ordered items over a week ago and…
Ordered items over a week ago and requested for these to deliver by store.. still waiting. They are happy to havd taken my payment but no clear response on when i can collect my goods. Disappointing and would advise others to approach with caution. I actually want a refund now yet still hanging around waiting..
sahar hosseini
January 26, 2026
The worst shopping experience in the…
The worst shopping experience in the UK, ordered three times from online shop and all three times orders didn’t deliver, missed and took ages to get my money back. Would delete your app and wont shop online anymore
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