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The ordering website really needs work. It's not user friendly and doesn't give clear enough details about how delivery will work.

Would give minus 1 star if possible. The shipping carrier GLS was completely dishonest, and the customer service team through chat was useless. Skip this place.

I'm still waiting for them to tell me why a gift card I ordered online on February 21st never arrived. It shouldn't take this long to investigate when they have my order details. Their online chat is trash too, always disconnecting before you can get help. Won't shop here again.

Still waiting for an explanation about why my online gift card never showed up, and it's been since February 21st. They have the order number so I don't understand the delay. Their chat support is useless too, keeps disconnecting before you can get actual help from anyone. Won't be back.

This was a disgraceful and frustrating experience. I've had to follow up on the same refund more than three separate times and still haven't received it, even though it's been over two months. My item was actually fine, I'd just ordered two different sizes and returned the one I didn't want. Customer service keeps asking me to repeat information I already sent them multiple times. These no-reply emails they send don't even let me respond. I'm at a loss for words.

Beyond disappointing and awful service. I've contacted them more than three times about a refund I never got back, two months after I returned something. The item was fine, I just ordered different sizes and sent one back. Now I'm stuck going back and forth with support, saying the same things over and over. They keep sending me emails from a no-reply address asking questions they already have answers to. I'm really upset.

Horrible experience ordering from Mango. Don't do it. Getting someone on the phone is impossible, chat barely works, and they promised to send me tracking for an order placed in late November but never did. I'm sick of talking to robots and dealing with systems that say they can't find my number when it's exactly the same as what's in my account. Everything here is broken. Take your business elsewhere.

Shopping here was a letdown. Don't bother ordering. You can't reach anyone by phone, the chat keeps crashing, and a support person said they'd email me tracking info for my dispatched order from November but never did. Why is it so hard to get basic information? The automated systems don't work right either. Skip Mango entirely.

Had a rough time ordering from Mango and wouldn't recommend it. Getting anyone on the phone is nearly impossible, the chat function breaks constantly, and a rep promised to send me tracking details for my order from late November but never followed through. Frustrated with the automated phone system that says it can't find my number even though it matches my account info perfectly. The whole experience has been broken. Find somewhere else to shop.

Used to shop in their physical stores no problem, but online is a complete disaster. Painfully slow shipping, items getting removed from your cart, reps telling bold faced lies about your order status, and it's nearly impossible to find someone to contact. I'm done ordering from them online. Really let down.

I've been a loyal in store shopper for forever, but their online ordering is terrible. Shipping takes way too long, they keep canceling items without explanation, support gives you straight up false information about whether things have shipped, and good luck finding contact info for someone who can actually help. Not ordering from them online ever again. Total nightmare.

Been shopping with them in stores for years, but ordering online was a huge mistake. Long wait times for delivery, items disappearing from orders, and customer service reps who flat out lie to you. They told me my order was already shipped so they couldn't cancel it, but then I got an email saying it hadn't even been picked up yet. Plus it's a pain to find anyone to actually talk to. Never doing this again, really disappointed.

Do not order from here online. It's absolutely terrible. I'm out about 800 pounds and their support team is completely incompetent. All they give you are unhelpful and nonsensical answers. I ordered on the 7th and they said wait until the 21st and maybe they'll check on it. This is crazy. Find another place to shop.

Don't order online from here. Seriously. I lost about 800 pounds and their online support is completely clueless. They keep telling me unhelpful nonsense. Placed my order on the 7th and they said wait until the 21st to see if it shows up, then maybe they'll do something. That's ridiculous. Please find another retailer.

Stay away from ordering online here. Worst decision I made. I'm out almost 800 pounds and their support team seems completely lost. Every response they give is unhelpful and makes no sense. I ordered on the 7th and they told me to wait until the 21st to see what happens if it doesn't show. This is insane. Do yourself a favor and don't shop with them.