marcjacobs.com Reviews
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1.5 / 5
Average user rating
367
Total reviews
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marcjacobs.com Reviews
Read real experiences from customers of marcjacobs.com.
Brands may not incentivize or pay to hide reviews.
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C W
March 13, 2026
The shipping time is garbage
The shipping time is garbage. I ordered from the site rather than a department store only because I wanted a MJ gift box. Huge mistake. What would’ve taken 2 days to get from Nordstrom or Bloomingdale’s, is taking 6 days. The website says it will deliver 1-3 business days after shipping; it’s not even close. This feels like the most bootleg semi-luxury experience ever. It really tarnishes the brand.
customer
February 18, 2026
BEST SERVICE EVER- GREAT COMPANY
For: marcjacobs.com.usI HAVE THE BEST SERVICE EVER! THEY ARE AMAZING! VERY SUPPORTIVE! ALWAYS, ALWAYS SOLE MY ISSUES!I CONTACTED THEM ALREADY MULTIPLE TIMES, EVERY TIME IM SUPER HAPPY WITH THEIR SUPPORT! PLEASE KEEP ON HAVING GREAT SERVICE!AMAZING CUSTOMER SERVICE!
Jessie Williams
February 5, 2026
Where is the package protection?
I was sent the right items, but my biggest problem is I paid for a gift box and when I get my delivery the gift box is dented in. The gift box is sitting inside a giant box with no padding at all. The box was pretty much sitting getting tossed about and had not protections on the top bottom or sides. Every other company puts padding in their boxes why can’t Marc Jacobs. And after seeing all these bad reviews from everyone I can see why they don’t care.
Oleksandr Slobodianyk
December 24, 2025
Such a large and quite expensive…
Such a large and quite expensive company. They messed up my shipment. They sent me the wrong item. Customer service is terrible. I do not recommend shopping online.
Tiffany Humberstone
December 23, 2025
They won’t refund me for a bag I…
They won’t refund me for a bag I ordered online they keep requesting proof I purchased I have sent in 12 emails and over 30 photos and they don’t want to assist me at all they keep requesting information I already sent as they don’t have access to the previous photos I’ve never had such poor customer service I’ll never use them again and I have to dispute with my bank when they could of taken care of this a week ago it’s deceptive business don’t trust them
Consumer
December 22, 2025
Marc Jacobs is terrible
This is an awful company and I will never buy another one of their products again. I purse that I purchased and money was removed from my bank account for sold out three days before Christmas. I only received an we are sorry your order was cancelled without any explanation or anything no offer of a replacement just the order was cancelled. I contacted their awful customer service department to see if I could purchase another purse in a different color for the sales price I purchased the cancelled item for. I was told because it wasn’t the same item color and everything I could not get the sales price, but how could I get the same color when according to them it was sold out. This company will never see another dollar of my money again and I will go on all my social media platforms and let others know of this experience.
Christopher Watts
December 17, 2025
Customer service wont resolve
I received a completely wrong item with someone else's invoice in the packaging. The contact details on the invoice for customer service were wrong. I then spent ages chatting to a bot and other people on their chat facility to finally get a contact email. They asked for pictures of the item, then they asked for additional pictures. Its now almost 3 weeks since my first contact with them and its still not resolved. They take forever to reply to emails and I haven't had a reply to my last email complaining. As I received a generic response. One of the options was the offer of a 15% discount. But it didn't say if that meant I would get that if I re order the item. Or if that meant I could keep the wrong item and receive 15% backI've wasted so much of my time trying to sort this out, its no longer worth taking any more action.Terrible experience and haven't got the Christmas gift I want to give either
Mr. Levitan
December 13, 2025
Marc Jacob...This is the most incompetent company…
This is the most incompetent company I've ever dealt with. I ordered an overpriced tote bag and paid extra for two-day delivery. It didn't show up, so I went online, and they sent me a message, "it's on the way," and the message showed the order had just been placed 10 minutes after my complaint email. Now I'm on the phone with a lot of people who don't speak English. They are telling me that it will be here in five days!!! But I paid for TWO-day shipping. ARGGGGGGGGGGGGGGGGGGGGGGGG! So much for "luxury brands."After 15 minutes and offering to pay for FedEx the "customer service" person said, "There is nothing I can do." Yes, we said two day shipping BUT that's after we get the order processed which can take a few days????Yes, we can refund your "Expedited shipping fee" and "Yes, I can return the product after it arrives." But he didn't know how I could return it for a refund.This is your "Luxury Brand"
Laura Klibanov
December 10, 2025
Received wrong bag
I ordered the bag Snapshot and received a completely different bag, different colour and it was from the clearance section. Informed the company and they said to send back the bag and then will receive refund. Bag was sent back and refund was returned. Marc Jacob’s did not offer any compensation for their mistake and didn’t offer to send the actual bag ordered.
Anesia
December 9, 2025
Marc Jacobs has THE WORST customer…
Marc Jacobs has THE WORST customer service. I bought a bag on Thanksgiving as a Christmas present for my daughter. When the bag arrived the packing was opened and the duster bag was missing. I called Marc Jacobs customer service, spoke with an agent by the name of Beverly who told me to send a picture of the bag without the duster and send the bag back, and a new bag would be reshipped. I then received an email that I would be refunded. I called yet again, spoke with agent Annie, supervisor Angie and manager Ven who all told me the only thing they could do is send out the duster. What good would a duster do if I don’t have the bag that I was told to return. This company takes absolutely no accountability whatsoever! Don’t waste your money spending with a company who does not try to accommodate their customers.
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