michaels.com Reviews
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1.8 / 5
Average user rating
1393
Total reviews
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michaels.com Reviews
Read real experiences from customers of michaels.com.
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Andrea Green
January 29, 2026
I have done yarn art for over 50+…
I have done yarn art for over 50+ years. However, the last 3 or 4 orders from Michaelsl (with their Loops & Threads house brand) have been a complete waste of money, and time.Talk about "yarn vomit"! The skeins are almost unusable, probably lost half of each one.
cicampbe
January 25, 2026
I purchased a Cricut product I needed…
I purchased a Cricut product I needed to cut felt. I asked for the Maker 4, but was given the Explore 4 instead - it doesn't cut felt. Immediately, within the hour after purchasing, I took it back to Michael's with the receipt. Michael's won't replace it because the box was opened. Now I have a $300 paper weight I can't use. Unbelievably short sighted customer service. DO NOT BUY THROUGH MICHAELS
rtgrovesjr
January 21, 2026
BEWARE ORDERING SLICK BLUE PRODUCTS Via MICHAEL’S WEBSITE!!!!
BEWARE ORDERING SLICK LUE PRODUCTS ONLINE FROM MICHAELS!! I ordered 4 packages of cloth napkins, each package stated to contain 4 napkins - a total of 16 napkins ordered. Michael’s supplier of the napkins is SlickBlue. Inly one package of 4 was delivered in an unopened package. Michel’s is having me deal with SlickBlue with respect to the 3 packages that were not delivered. The napkins cost over $100. I have provided SlickBlue with proof of my order and requested that tgey complete fulfillment of the order by sending me the remaining 3 packages. They have been sliw to respond and their most recent communication asked for a phto of the mailer in which the delivery of tge one package was shipped. That mailer hWas discarded when the shipmet was delivered, and I consider the request outrageous! This company is trying to steal the cost of three of the packages, approximately $75, and Michaels is requiring that I deal with SlickBlue, since they were to be the shippers, even though I ordered on the Michael’s website.
Barbara Gresli
January 20, 2026
Bought yarn on line to make socks
Bought yarn on line to make socks. Every skin was a different dye lot. The color variations were not even close.
Rose M Brown
January 15, 2026
In-store only, never order for delivery
I have purchased literally thousands of dollars of merchandise through Michaels to supply the needs of my small business creating art and jewelry for my gallery. I found shopping in the store is usually okay. They don't always have the merchandise I need but that's to be expected. The one area that they absolutely stink at is managing orders to be shipped to your home or business. Their system to process orders for shipping is horrendously bad. And returning merchandise ordered through Michael's that was supplied through a third party entity is a complete nightmare. I ordered items through Michael's that were supply by Blick art. The order was mishandled by both Blick and Michael's; and then FedEx. It was horrendous. I would love to leave a one-star rating because of that one order and all of the aggravation I had from it, but to be fair Michaels itself has some good qualities so I can't give it the lowest rating.
Rannos Stoneshield
January 10, 2026
Website experience was horrible
Website experience was horrible. Kept popping things up, shifting things, and slow loading. It cleared the shopping cart while trying to sign in, and wouldn't take a gift card number as payment, saying there was an error. We had to complete the order with their phone app (so missed out on being able to see anything easily on the big screen) to get it to work
Mickey
January 5, 2026
I just left one of your stores and I…
I just left one of your stores and I bave absolutely nothing good to say about it! Please STOP with the advertising of fabric because there. Was nothing to speak of in your store. 2 very short aisles at the very back with a big sign on the framing facility counter to go get you stuff cut in front of the store….one cashier….rude….asking for you to come to the very end of the check out area, no polite, not greeting….when I asked for 3.5 yards I was told that you don’t sell half yards….she then measures out the left over of the remnant and there is 3.25 yards but she tells me I will be charged for 3, which by the way is what I had asked for. All the other fabric I picked for quilting I had to buy yard, no half yards….very convenient for quilters wanting to do 9 patch quilts….I then told her I had a coupon and she was so very happy to tell me that Michael’s does not honor coupons on fabric. This wonderful store is located in Davie, Florida. Beware people….also the quality of what they had leaves a lot to be desired.
Kevin Miller
January 4, 2026
DON’T ORDER CUSTOM FRAMES FROM MICHAELS!
Ordered custom canvas frames for Christmas presents this year and the experience has been abominable! The Website promised they would arrive by Christmas with the $40+ expedited shipping. Here we are two weeks later on January 4th and I’m still waiting on one of the frames to arrive. The staff inside the store stated they aren’t able to look up the order, or do anything remotely helpful for that matter. It’s hard to believe they can’t pull up the order in their system to help track or assist with receipt of the items. Despite the fact it was ordered on Michael’s website and is being delivered to the Michaels store! Makes no sense. I would give it zero stars if it let me. The poor soul behind the desk wasn’t at fault but had to hear my vent nevertheless
FSun
January 4, 2026
Mirror Mirror
I measured myOpening and searched the site and it was so easy to find my mirror accommodations! Turned out perfect! Wanting to post Before and after photos! Where?
Helen Caprarelli
January 3, 2026
Another business that doesn't care
Since Joann went out of business Michaels is the only game in town when buying yarn or very little fabric. The store is messy, common in the craft world, employees ok, but the customer service is absolutely horrible. I ordered yarn online and received all but one skein of yarn. It was shipped separately to the east coast (the other side of the US from me). I have no way to connect with Michaels to let them know. Still trying to figure out what the heck to do about this. USPS, the other very poorly run business! hahaha
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