midwayusa.com Reviews
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1.9 / 5
Average user rating
539
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for midwayusa.com.
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midwayusa.com Reviews
Read real experiences from customers of midwayusa.com.
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Edmond Dantes
February 3, 2026
They once were a great company
They once were a great company. Now they are third tier at best. What a fall
Bruce Morris
January 14, 2026
Midway plays a shipping game..
Midway plays a shipping game... will ship for free over a certain amount. ALL free shipments they sit on for days before providing to the shipper. Shippers have gotten smarter showing they are "waiting on the item". The reason I say they are playing a game is because Midway has a state of the art shipping warehouse facility. These items could be picked and shipped immediately and provide real customer value... instead they delay trying to get people to pay increased shipping (premium shipping). Also, NO military discount even though Larry claims to have served in the Airforce. There are other places to buy from and be treated more fairly.
Leah Green
January 14, 2026
This is the most incompetent company I…
This is the most incompetent company I have ever dealt with. Ordered almost $1k firearm from their website to be shipped to my local dealer. They claim they reached out ONCE, but my local dealer never heard from them. I emailed and called Midway MULTIPLE times with no response. They ended up canceling my order. What a bunch of dopes. Do not do business with Midway.
C Rez
January 14, 2026
Midway USA is a company of crooks
DO NOT SPEND YOUR HARD EARNED MONEY HERE!!! I ordered January 2nd and I am one boarder state away from midwayusa (Missouri). Was supposed to be delivered the 9th, no delivery. Changed to the 10th, no delivery. Bounced all the way across my state and now shows no movement and its now the 14th. Contact midwayUSA and they offer NO SOLUTION saying its on me because it left their facility. Really? So quick to take my money but offer no help to get me my order. These guys are crooks, if they are veterans they are a disgrace to veterans and the shooting community. DO NOT BUY, I AM WARNING YOU NOW.
Lonny
January 13, 2026
My order shipped was wrong
My order shipped was wrong, customer service is the worst I've ever dealt with because it doesn't exist! They respond with a BS chat bot with no answers. I'd give a better review to the Biden administration than MidwayUSA!
Daniel Ward
January 4, 2026
The worst customer service ever
I purchased products from MidwayUSA on 12/14/25 and they charged me for additional shipping insurance through a company named Extend and shipped the single package through UPS. I don't recall actually selecting this additional insurance but it appeared on the order details. UPS reported package delivered on 12/18/25 at 7:40pm yet no package was delivered and no proof of delivery photo was provided (unusual)12/19/25 I reported undelivered package to UPS and contacted MidwayUSA via email as well and Midway responded via email telling me to file a claim with ExtendI attempted to file a claim with Extend on 12/19/25 and was denied stating I needed to wait 5 days after delivery date to file12/24/25 I attempted to file a claim and was denied stating I would need to cancel the claim with UPS before they could process the claim. No disclosures about this was provided during the claim process.I finally was able to cancel the UPS claim on 1/2/26 and attempted to file the claim with Extend once again on 1/3/26 only to be told that they require a police report to be filed as they "confirmed" delivery on 12/18/25 and I needed to file a stolen property police report. Filing a stolen property police report is illegal when I know for certain it wasn't stolen yet they insist it is their policy and cannot be waived.MidwayUSA customer service staff yielded no help whatsoever stating I needed to resolve this with Extend. This morning, 1/4/26, I filed a dispute with my credit card company and began writing this complaint. MidwayUSA's neglect and casual avoidance in helping to resolve this issue is unacceptable for any business. ZERO response from upper management including Larry Potterfield and a couple of other executives and ZERO offers to escalate and resolve my concerns are a stark departure from the majority of merchants I work with. Very disappointed as I have been a customer for over 17 years.
Robert
January 3, 2026
Midway USA is not what they profess to be!
Midway USA is a scam. I recently purchased a high end thermal monocular that was advertised as only having cosmetic defects. Instead, the camera had a fatal flaw- the batteries would not hold a charge. I exchanged the unit, and had the exact same problem with the second unit. Obviously Midway does no quality control. They also do not stand behind what they say. I was told by Customer Service that I would be receiving a new unit, but I just got a call saying the only thing they could do is ship me a replacement battery. This is a hermetically sealed unit that is submersible, so suggesting the battery could be replaced by the customer in the field is ridiculous. Mr. Potterfield, your company does not live up to your feel good family national commercial that you present on TV. This is both my first, and my last, purchase from Midway USA.
squishy skulls
December 22, 2025
Midway USA 🇺🇸 ♥️
I ordered something from a different company and for 2 weeks it didn't ship. I canceled my order and saw midway USA. I ordered it. It shipped almost immediately and I received it in just a couple of days. Amazing. Thank you Midway. Now its here for Christmas.
Christopher Rollins
December 20, 2025
They Send Items that Have Been Returned and Missing Parts
I received 1/2 of my order today from UPS. I'm very disappointed to have either received an item that was previously returned, Viking Solutions Double Gong Target System Combo 10" Gongs with 2 Stands 3/8" AR500 Steel, or was opened by UPS and the Gongs, Chains, and instructions were taken from it. You can see where someone had cut the item box open (The UPS box didn't look opened), and retaped the item box shut. I tried to contact you, but I received a "technical error" when submitting the request. Your customer service hours suck for those of us who work jobs that call you during those hours. **Updated 12/23/2025***I was finally able to reach someone at Midway USA I think his name was Thomas, and he treated me like crap. His tone was that I was lying about the item, and he refused to let me send photos showing the item had been returned to Midway USA with missing parts. He directed me to Extend, for my insurance. I will never buy from Midway USA again because of this. I guess "family-owned" these days means "screw the customer," at least for Midway USA.
Tim
December 19, 2025
Slow shipping
I have not had any issues with midway other than their shipping. Place an order and and it takes 12+ hrs until a shipping label is created. They then claim that it shipped but it takes another 24 hrs until ups receives the package. And yet they claim less than half an hour from order to the truck?
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