motel6.com Reviews
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4.0 / 5
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671
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motel6.com Reviews
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Bruce Bogart
April 2, 2026
Motel 6: Yes!
I stayed at Motel 6 (Columbus, Ohio - 1309 West Saint James Lutheran Lane) for two nights last week. The stay was absolutely outstanding. From the check-in late Thursday to the checkout on Saturday we received friendly assistance from the front desk, cleanly and efficient rooms, and clearly left with certainty that when we return to Columbus later this year, we'll be staying at Motel 6 !
luke antonio
April 2, 2026
Motel 6 replied to my review then asked…
Motel 6 replied to my review then asked for details of my stay..i asked for booking number they refused to give it to me as I was complaining respectfully about my room...My question is where do I reply to your request for more information ??? u have my name and date I was at SUPPOSED TO STAY THERE..if I was not allowed 2 stay there. Why would I have a booking number .The front desk moron took my money and put it in his pocket..!! SCAM
Shallon Adelle
March 28, 2026
I would give it zero stars if I could
I would give it zero stars if I could. Absolutely horrible The bed was slept in the drain was clogged in the tub The toilet was dirty I've got pictures of everything and instead of trying to remedy the situation they threatened to call the cops on me and they kept my money and they made false accusations saying that I threatened to beat up or was in their housekeeper's face because she refused to fix the problem
JM
March 22, 2026
AVOID. Scam/fraud - Barlow Studio 6 charges for cancelled resrevations!!!
Re the Barlow Studio 6/Motel 6 customer service in generalI cancelled my one night stay in Barstow way in advance (they make that almost impossible as can't do it on their website and when I called the hotel as the website says you should do, the gentleman who answered spoke hardly any English and hung up on my three times!).I eventually managed to call their central call centre and the person cancelled the booking and sent me an email to confirm the cancellation.Except the hotel still charged me!!!!! Illegally!!!!I emailed them via their website to point out their error and to request a refund, to be told it was a "no show" and that I have to call the hotel!I now can't reply to their email with proof of the cancellation, both the email address that they sent to me plus FOUR others from their website do not go through. I also can’t use their contact form on their website anymore.I've read reviews online that the people running the Studio 6 in Barstow are dodgy and taking money when they should not - this is the case for me also.This is scandalous. I am furious.They stole my money and are refusing to refund me. They are clearly making this as difficult as possible to get in touch with them.I will be contacting my bank for a refund.Stay away from these charlatans!EDIT 24/03/2026 IN RESPONSE TO MOTEL 6 RESPONSE :Hello, thank you for your quick reply. It's amazing how you are now willing to look into this now that the whole world is aware of it....My booking reference is : N9JNMSPQKK.I am of course not willing to put my contact details on here, but my email address is on my booking and you can contact me there.Please also provide me with an email address that actually works, that I can contact you on and that someone will reply to me on.Thank youEDIT 27/03/2026 IN RESPONSE TO MOTEL 6 SECOND RESPONSE :Hello, it's been three days now, no-one has been in contact and I have not been reimbursed. Please give me my money back today!EDIT 31/03/2026 IN RESPONSE TO MOTEL 6 REPLY OF 31/03 :Hello again, you say that you are "proactively working on resolving the issue" but you said that three days ago and I still haven't heard anything nor been reimbursed! You are not proactive at all.I see from other comments on here that Studio 6 often charges people for cancelled reservations and that you refuse to refund them too.If I am not reimbursed by Thursday (2nd April) in the morning CET time, I will be adding a new one star review on here every day until I do.Please return my stolen money to me!!!
Kelly Wiley
March 20, 2026
No hospitality respect or compassion
All new staff at the front that can find customer service instead of purposely giving people harder times during what is ALREADY such a hard time. AND I literally after being there for 2 hrs get up to eat the pizza I just paid for to find roaches crawling out of it and my personal belongings. Extremely offended disappointed and disregarded. I’m not gonna spend 80$ to sleep with roaches and not be respected or looked as though I caused what was an obvious problem already. Will be contacting higher and higher!!
Armando Ramon Jr El Barbas
March 19, 2026
Never trust the motel 6 website with…
Never trust the motel 6 website with your credit card. They charge you multiple times then deni your refund. So funny last review I posted someone from motel 6 got in touch with me and offered me a discount. What am I going to do with a refund coming out of my own money you stole. That's not making things right it's making your true scamming color glow. Be careful with your personal information people they are making free money stealing from us. I haven't stayed there and probably never will, it was the worst experience ever having to repeat the situation to them about 10 times because the transfer you back and forth no caring or knowing we have more important prob the having to get stuck with dealing with there actions too
D. Burgess
March 17, 2026
Great Stay at Motel 6
My husband and I stayed at Motel six for two nights last weekend. It was the motel six "Ventura Downtown " California. The room was immaculately clean. There was coffee and tea available in the office and the manager was friendly and helpful. The motel is a short two blocks from the beach so a great location.
Shawanna Renfro
March 8, 2026
I stayed at motel 6 downtown east fort…
Update: Thank you guys so much for looking into my concern and taking action. I can honestly say that I feel like you guys went over and beyond to get this issue resolved and your time and help was greatly appreciated. Thanks again for your help.I stayed at motel 6 downtown east fort worth texas ROOM 415 the restroom handle is broken. My four-year-old daughter went to use the restroom and her finger got caught in the door bruised her finger badly.I've reached out to the hotel staff and nothing has been done about that Door it's about getting that door fix so that it will not happen to anyone else. But instead i informed them of the restroom door for room 415, they hung up the phone in my face. Now if i start looking for a lawyer to sue they would think that I am going overboard , but my daughter is sitting here with a swollen finger , and all I get is a hung up call.
dag
March 4, 2026
Illegal Drug Use Enabled on Property
Update: I have received a reply from Motel 6. Each week was a different reservation and confirmation number. I'm sending Motel 6 the last number; I don't know if she's kept every one. All of them should be under her Email address. The reservations are under my wife's name, so I'll send her Name, Phone Number, and Email address. All were reservations were made online.Thanks,~ dag ~ My wife and I spent from Aug. 2024 through Aug. 2025 at the Nashua-South, NH Motel 6. After reporting guests smoking weed from a bong in front of the door to our room, we were told to leave. The dopers were allowed to stay. Public marijuana consumption is illegal for businesses and individuals alike.Here's an excerpt of some more concerning issues during our stay:(1) A huge dildo beneath our bed, which was left behind by a prior occupant. I had to removed it myself. Disgusting.(2) A large presence of urine stains on our mattress, and whatever dried, bloody, bodily-fluid that accompanied it. It's as if someone was shot or died in that bed.(3) A 3-foot long clump of gray hair that I pulled from the clogged bathroom tub drain. I found that the first night there.(4) Filthy dirty floors. Our feet were covered with a thick, black film from walking in the room the first night there. My wife and I wore flip-flops in the room the entire time there to avoid accumulating grime on our feet.(5) Winter guests are resigned to helping push each other's vehicles up the long, ascending, motel driveway that leads to the parking areas. Management never had the decency to call in a plow to clear the lot until morning. One multiple-year occupant at the Motel 6 told me that it is like that every winter.(6) Pink towels and wash cloths. You'll receive white towels/cloths for a short stay. If you are around long enough for a towel change, you will be given pink towels/cloths with a dye that rubs onto your skin while drying off.(7) Cockroaches. Someone took care of it, I'll give them credit for that. But, they denied their presence.(8) Excessive noise after 10 PM and fighting.(9) Needles discovered in rooms by other guests. A former employee told me that the motel is known as "The Overdose Capital of The Northeast."(10) Guests drinking in the parking lot and urinating in full view of others, including children.I've talked by phone and corresponded online with G6 Hospitality Guest Relatiions. They did nothing. They don't care. They only action out them is to remove reviews. Fortunatelyt, details are forever available on my websites and social media pages.Stay away from Motel 6. They tout themselves as an "Iconic American Brand" while being being owned by G6Hospitals OravelStays, both headquartered in India. Bad, deceptive company. Horrible customer service. Worst chain I've patroned in 16 years on the road.~ dag ~
Lisa
February 26, 2026
Absolutely appalling!!!!
We booked and prepaid for a room through Booking.com and arrived at the Motel 6 property as scheduled, only to be refused check-in at the door by a male member of staff because one of us who is disabled didn’t happen to be carrying ID. The room had already been fully paid for.The hotel receptionist repeatedly claimed that all guests must be “accountable” for any damage or issues in the room. But this excuse makes no sense in our case: me, the person who made and paid for the booking, had valid ID and was already the responsible guest. By their own logic, accountability was already established. Refusing us simply because we both didn’t have ID was unnecessary, illogical, and cruel. There was no legitimate risk, they chose to enforce a hidden policy rigidly instead of providing the service they were paid for and rather than exercise basic human compassion, they left a vulnerable unwell guest out in the cold.From what we saw this requirement was not clearly shown on the Booking.com booking page before payment, yet when we questioned it we were simply told it was a "new policy" and that we"should have read the fine print." but fromwhat we saw there is no mention of ID clearly displayed on the booking page, nor is it alluded clearly to in the booking confirmation. It’s hidden way down at the very bottom of the page in a separate column.This is not good enough in my view. Given that it reserves the right to turn away guests without a refund, the chain should prominently highlight the importance of bringing a passport or driving licence.To tell someone at the door that this is a “new policy” requiring guests to bring ID. If this is indeed the case, then it should be clearly and prominently stated at the point of booking, rather than being hidden within separate sections or requiring additional clicks to locate being a “new policy” Customers should not be expected to uncover essential entry requirements in this way, how are customers expected to know of this “new policy” if it’s not made clear at point of booking, before taking our money?Furthermore, while you state that you “reserve the right to refuse entry,” this does not remove the responsibility to ensure that such important conditions are communicated transparently and upfront.The result was that we were sent away late at night with no room despite having already paid in full. One of us is a disabled man in extreme pain and fatigue with terminal cancer, and being treated this way after our last money had been taken felt unbelievably cruel, terrifying, despicable and completely inhumane. It also left us in a vulnerable and dangerous situation we had to sleep in a car in the freezing cold in the middle of winter as they took our last money, with nowhere to go despite being disabled and unwell. It was very distressing and terrifying.How could anyone think it acceptable to turn a vulnerable man, far from home, out into the street at night and keep his money?Since then it has been nothing but a back-and-forth between the Motel 6 and Booking.com, with each side pushing responsibility onto the other while the customer is left out of pocket, now Motel 6 is refusing to confirm they cancelled the booking for booking.com to process a refund.Booking.com advised us they called Motel 6 Prescott and the motel simply said they didn’t want to know and are not willing to provide confirmation they cancelled the booking.Because of this, PayPal has now been asked to step in and investigate the payment for a service that was never provided.A truly disgraceful, distressing, disgusting and deeply disappointing experience.We will never use Motel 6 or booking.com ever again.
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