narscosmetics.com Reviews
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2.2 / 5
Average user rating
145
Total reviews
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narscosmetics.com Reviews
Read real experiences from customers of narscosmetics.com.
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Aukse Vaiciute
February 23, 2026
I’ve been to a few NARS stores and…
I’ve been to a few NARS stores and every time the staff have been so friendly and helpful. They’re knowledgeable without being pushy, which makes such a difference. NARS definitely knows how to pick their team.I’ve also ordered online and everything has been smooth no problems with ordering or delivery. Always a great experience.
Luqman Siddique
January 24, 2026
Extremely disappointed
I’ve been trying to repurchase the Nars tinted moisturiser and the lightest shades Terre neuve and Finland are completely out of stock and have been for quite some time. These are staple shades for very fair skin and it’s frustrating to see this happen.
Lion
January 23, 2026
Horrible situation
Horrible situation: I paid more than 60 euros for this product (official Sephora Shop), and after less than a month, the dispenser cap got stuck inside, preventing me from using the product with the pump.
Anastajia
January 6, 2026
They don’t even deserve one star
They don’t even deserve one star. A few days ago i wanted to buy some concealer online so i signed up for the NARS emails and made an account, I’ve been a makeup artist for over 25 years but usually just shop in store. Anyways the email sends you a thank you for ordering online for the first time 15% off your order, so I look at the code to get my 177$ worth of products and the code is jumbled only showing the top half of the letters and numbers, so i clicked the redeem now link, but that doesn’t work so I decided to call the customer service number. I spent 30 mins on the phone with this guy saying he couldn’t find the 2 emails that I sent in reply to his email while on the phone call and told me he didn’t want me to have to wait for my emails to come through to him which makes zero sense since we’re already on the phone here, and he said he was going to “escalate “ the issue when he sees my response emails including the picture of the email with the oversized lettering. I said why don’t you just send me the link or code for the 15% off. No he could not do that.So Ive been waiting for him to respond to the email that was on Friday morning now its Monday night so suddenly I get an email saying that they have not heard anything from me in a couple of days , lolllllllllllll. This company is SO CORRUPT they are so bloody cheap they don’t even give professional makeup artists in Canada a Pro rate. Which is an absolute disgrace. They are a joke. All the major makeup companies actually sell all the same products. Just put their own logo and packaging same crap different prices. Chanel Nars. You name it it’s all the same my friend worked for these companies in New York …Ladies buy from small businesses, vegan or anything other then these guys they don’t deserve your money:) I’m glad i didn’t get the makeup i remember now why i stopped purchasing from them!Horrible company..
Sophia
January 5, 2026
You get it's not you seen on the website. But they think it's OK.
They sent to me the product with different color of package and weight. But the customer service insisted on telling me that it's the same product, just different presentation. No exchange.
Tuab Kahns
December 16, 2025
Royal Mail lost my parcel and NARS’…
Royal Mail lost my parcel and NARS’ handling of it was extremely disappointing. I was initially told to wait, only to later be informed (after chasing again) that the parcel was actually lost.I originally paid £18.50. NARS are now offering only an extra 10% discount, meaning I’d have to pay £23.31 for the same item due to an issue that wasn’t my fault.They refuse to match the original price or offer a fair replacement — something most reputable retailers would do. I expected better customer service and won’t be purchasing from NARS again.
Emma Plotkin
December 4, 2025
Don't purchase
When I went to return the product it was marked final sale but it wasn't when I purchased it. Customer service never even responded. Terrible customer service.
Shane Lin
November 10, 2025
My absolute favorite place to get my…
My absolute favorite place to get my makeup kit sorted!
Pren Gov
October 10, 2025
Best experience doing my make up
Best experience doing my make up at the Nars store Sandton city with Nico
Janet A.
September 8, 2025
Bottle and cap do not seal closed properly
I bought NARS Light Reflecting foundation. It is very runny and watery. The issue is not what is in the bottle but the bottle and cap itself. It does not seal closed properly, so it spills everywhere if not upright. Whether I twist or push down hard, it does not seal. When I travel I have to tape the cap on and wrap it in a plastic bag. That’s ridiculous for any fluid product, let alone a high end make up. I emailed the company and while they initially apologized they made no suggestion on fixing the issue. I wrote again and they asked for a receipt. I did not have my receipt but asked for an address and name of a contact to send them their flawed bottle and cap. They did not get back to me. You can’t sell fluid in a bottle with a cap that does not seal closed. Full stop. I’ll never buy another product from NARS again.
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