nectarsleep.com Reviews
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1.8 / 5
Average user rating
233
Total reviews
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nectarsleep.com Reviews
Read real experiences from customers of nectarsleep.com.
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mb
March 3, 2026
No side support
I am 73 with arthritis. Although I am short, I had massive difficulty getting out of bed. The edges sink down to the level of the bed frame and would sink lower except for the fact of you actually sitting on the frame! There is no support on the edges so if you have difficulty crawling out and up from sinking mattress stay away from Nectar. When I called the service rep, she said she would send me a 2" mattress topper that would solve this problem. Today I had to call 911 because the mattress topper had slipped during the night and when I tried to sit up, the mattress sunk to the bed frame and the mattress topper slipped off the side taking me with it and I couldn't get off the floor. This may or may not be an issue with all memory foam/hybrid mattresses, but I'm going back to a supportive innerspring!
Holly Warner
February 22, 2026
My bed frame came with a manufacturing…
My bed frame came with a manufacturing defect. Nectar refused to honor the warranty or replace the defected part. Instead, they said I could order a replacement part on Amazon myself. They gave me a $50 credit rather than fixing the problem themselves.
Michael Rivas
February 15, 2026
From 0 to 3 Stars. Customer service is iffy.
I would leave 0 stars if I could. Our mattress never fully inflated. Sent multiple photos, specifically the ones they asked for along with videos. Nectar Mattress company does not possess the technology to see videos sent from an iPhone. Not long videos either. Under 1 minute. I sent photos of the dips in the mattress but we don't have a tape measure because the bed is the only thing in our new house. They denied our request for a replacement. CLEAR dips shown in the bed with multiple pictures as well. Absolutely trash company. You get what you pay for. Buy a Casper or a Purple. We've owned both with zero problems. Amendment: I wrote negative reviews on both Twitter and Facebook. BOTH teams reached out to me the same day to expedite me a brand new replacement mattress. I had a new one in 3 business days. Great social media team. I provided them with the same info as the online/email and phone customer service teams. Don't trust those forms of traditional customer service if you get a defective mattress. I'm giving them 3 stars instead of 1 because they fixed the issue, but you shouldn't have to go to social media to have a company stand by their replacement claims. The nectar mattress really is a good product and the price is worth it. Nectar, PLEASE, talk to your phone/email/online customer service team. Social Media team, you don't get paid enough. You're essentially having to do at least 2 other people's jobs, on top of your social media.
Lisa
February 14, 2026
Mattress sags after less than one year
Mattress sags after less than one year, the warranties are unclear and bundles come with extended warranties that don’t actually cover any real issues (like sagging). Good luck getting any help on the back pain your new $2000 mattress gives you, they absolutely will not switch out the model without asking you to fork over more money. Also, skip the adjustable base with the massager, it’s a joke. There are also multiple class actions regarding their false advertising; “Made in the USA” but really comes from China, and their fake 60% off sales that don’t ever actually expire
Travia Childs
February 11, 2026
I do not understand how a large company…
I do not understand how a large company would not donate a bed to a 100% disabled veteran who sleeps on an inflatable bed. Also, veteran who does not currently have the money to purchase an adjustable bed because her daughter is winning (speaking lufe) against Stage 4 Brain Cancer. Instead you offered a 5% discount, which is sad.
Ted Reed
February 1, 2026
I have purchased two platform beds from…
I have purchased two platform beds from nectar. The first lasted around a year. The second replacement after sending many photos, etc. to them, lasted literally one week past the two year warranty. Metal sheered right off the frame. I called, and they were asking for again numerous photos and it was going to be a whole process. Just make a good product.
Laura White
January 27, 2026
The warranty is a scam
The warranty is a scam! They say a lifetime warranty but it's not true, they will get out of it somehow. If the base breaks they don't have parts to fix it and the mattress they will say there is a stain and so it's not covered even if it's a small mark that's not even going through the liner.
DomoniqueJ
January 13, 2026
Buyer Beware Is An Understatment
So, I clearly did not come here to read the reviews about this company, because if I had, I would have been aware of the nightmare that was in store for me and would have completely avoided writing this review.At the beginning of October, I experienced the worst week of sleep I've ever had. I'd had my bed for over a decade, so I knew I needed another one. However, as a broke millennial with chronic pain issues, where was I going to find the $14k for the Tempur-pedic bed suggested by my care team and support group -- I found it, but it was painful to do so. However, before I found it, I went online and found several companies that deliver box beds, and I went with Nectar due to the price and the fact that it is owned and backed by the parent company of Ashley Home Furniture -- which ultimately helped exactly zero.I explicitly wanted white glove service that included them putting together the bed and taking out the old mattress. I was told I could add that on at the end of my order... that was not the case, so I started the process of canceling my order online. I couldn't! I had to call and go through a 30-minute conversation explaining my disability. It turns out that for the service I was asking for, I had to call them, get my order canceled, get a link to a new order, and respond to that link within 24 hours before it expires. I told them "no, thank you," I would just go to the store. They refunded the order, yet they kept sending me items from it anyway! Mind you, this is all within 72 hours. So, 1.5 stars for fast delivery, I guess.During this time, I ended up financing the $14k for a modified version of the suggested bed, and I am hoping to get a portion reimbursed from my FSA/HSA. However, in the meantime, I was told by Nectar to decline the delivery of the items. I asked when the items would be delivered, because who works from home now? All I got was a shrug and sometime this week or next. I was not, in fact, home when the items dropped, so I emailed and called and was given instructions on how to return the items, which were completely erroneous per the delivery service. I kid you not that I spent almost a full month playing phone tag between Nectar and the delivery service.I legitimately held the items in my house and on my porch (as requested by Nectar) for two months, and I sent three letters requesting pickup and confirmation, then finally just saying the matter was closed. The usable items are currently being donated because I have zero need for any of these.
GT
January 13, 2026
Customer service is non existent
I purchased a Nectar Premier Full mattress along with the adjustable bed base and remote directly from Nectar. The remote and the bed do not work, and despite multiple attempts to contact customer service, I have received no response and resolution. I simply need a working product or a prompt replacement under the warranty. It is extremely frustrating to have no support after spending this much money and trusting the brand. I am a senior and do not recommend that seniors work with this online company.
Andrew Melnychuk
January 5, 2026
Buy from another company
Ordered a mattress that said was in stock. 30 days passed and mattress was not shipped. Called and was informed that mattress was out of stock and would not be refilled. They didn't care about the inconvenience. Have never written a negative review, but this has been the worst customer experience. Highly recommend purchasing a mattress somewhere else to save you the headaches.
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