Neptune Cigars is an online and brick-and-mortar cigar retailer with a physical location in Fort Lauderdale and a web storefront offering cigars and related products. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from Neptune Cigars, from website usability and pricing to shipping speed and customer service quality.
Neptune Cigars Reviews
4.4
7 reviews
What Shoppers Say About Neptune Cigars
Created with AI, based on recent reviews
Neptune Cigars receives strong praise from the vast majority of shoppers, who highlight the company's user-friendly website, fair pricing, fast email responses, and reliable shipping. Customers consistently report smooth ordering experiences, quick delivery in perfect condition, and exceptional customer service from both the Fort Lauderdale physical location and online support team. Multiple reviewers describe Neptune as among the finest cigar retailers they have worked with, noting excellent product selection and staff knowledge.
One shopper reported a significant negative experience involving a shipping address dispute on a large order that escalated when the company requested additional documentation. This represents an isolated complaint among the reviews, though it suggests potential issues with the company's address verification process and dispute resolution approach.
Customer Reviews (7)
Sorted by: Most recentPatricia H.Apr 7, 2026
Excellent business from top to bottom. The website is user-friendly, prices are fair, and their email responses come back lightning fast. The team clearly knows how to run a business the right way. Shipping is speedy and your package arrives in perfect condition. Highly recommend them.
Anthony D.Aug 18, 2024
I've placed many orders with Neptune over time and every single one has gone smoothly. My only hiccups have come from customs on my end, not from them. Whenever anything pops up, I reach out to their team and they're always ready to jump in and help sort it out. Really one of the finest companies I've worked with.
David M.Jul 11, 2024
I've shopped at Neptune's physical location in Fort Lauderdale before and recently placed an online order for someone. Both experiences have been fantastic. The in-store staff is wonderful, and their web support team is absolutely top-notch. Everything runs smoothly and the team goes above and beyond to help. Couldn't ask for better service.
Marcus K.May 5, 2024
Been a regular customer at Neptune for years now. They consistently offer excellent product selection, reliable shipping, and outstanding service from start to finish. Orders arrive quickly, and the staff is always quick to answer questions about cigars. I've never had any issues with them.
Lawrence W.Feb 14, 2024
Terrible experience overall. I spent over $700 on one order that went through without issue, but more than a day later they sent an email saying they wouldn't ship to my delivery address and wanted to use my billing address instead. When I refused because that would create extra hassle and expense, things got ugly. They started demanding a photo of my ID as a condition to proceed, even though there's nothing in their terms about this requirement. I don't feel comfortable handing over personal documents to a company online for a purchase. When I pushed back and asked them to just send it where I specified, they got nasty about it. They wouldn't listen to reason and kept changing their story. Eventually I had to ask them to cancel the whole thing. Really disappointed with how they handled this situation.
Gerald T.Nov 3, 2023
Neptune is hands down the finest cigar retailer I've ever done business with. Having spent over three decades in retail myself, I know excellence when I see it. Their cigars arrive in perfect shape, delivery is quick, and packaging is done right. The team really cares about their work and it shows in everything they do. I won't buy anywhere else. My only regret is the distance, but that won't stop me from ordering.
Neptune Cigars Review FAQ
How is Neptune Cigars rated on RetailCoupons.com?
Neptune Cigars is rated 4.4 out of 5 stars based on 7 customer reviews. The vast majority of reviews are five-star ratings, reflecting strong overall satisfaction with the retailer.
What do customers praise most about Neptune Cigars?
Shoppers consistently highlight fast and helpful customer service, reliable and speedy shipping, user-friendly website design, fair pricing, excellent product selection, proper packaging, and knowledgeable staff. Many repeat customers note they have had consistently smooth experiences across multiple orders.
Are there common complaints about Neptune Cigars?
One reviewer reported a problematic experience with address verification on a large order, including a request for documentation that created frustration. This appears to be an isolated incident among the reviews, but it points to a potential area where the company's dispute resolution could be improved.
Do customers recommend Neptune Cigars?
Yes. Nearly all reviewers explicitly recommend Neptune Cigars, with multiple customers stating they will not shop elsewhere. Several describe the company as the finest cigar retailer they have encountered, even among shoppers with decades of retail experience.
How can I write a review of Neptune Cigars?
After making a purchase from Neptune Cigars, you can share your experience on RetailCoupons.com by submitting a rating and review. Focus on specific details about your ordering experience, product quality, shipping, and customer service interactions to help other shoppers make informed decisions.