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2.2 / 5
Average user rating
179
Total reviews
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nh-hotels.com Reviews
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customer
March 1, 2026
NH Calderon in Barcelona Spain
NH Calderon in Barcelona Spain. AwfullCockcroches in room Unwarned knocking 2am at night my daughters freaked outVery unprofessional staff
Anthony Bale
October 23, 2025
The hotel rooms are great but watch out…
The Schiphol Airport hotel rooms are great but watch out for hotel staff exploiting customers with taxi booking scams.
Janet Cuevas
October 4, 2025
Wonderful staff, lovely hotel
We have just ended our stay at NH Amistad in Cordoba, in Andalucia. What a fabulous hotel in a fabulous city. I always say the staff make any business and the staff at this hotel, all of them from Reception, to Housekeeping, to restaurant were absolutely lovely. Speaking languages, smiling, couldn’t do enough to make sure our stay was enjoyable and comfortable, just a super experience. The hotel itself was beautiful and very comfortable, highly recommend, will return, thank you
Nada Sinan
September 23, 2025
Beware we got robbed🚫🚫🚫🚫 NH Hannover on…
Be aware 🚫🚫🚫🚫🚫We got robbed This is the first time that such an incident happened and we are frequent travelers Me and my husband where in Hannover for one night to go to do some check ups in the hospital,In the morning before going to the hospital we wanted to have breakfast,the receptionist said this is our restaurant on the left ,And would you like to keep your bag with me in the reception,And thinking that it was normal ,Any respected responsible hotel ,That is done casually,We stayed half an hour,Upon leaving we asked for a taxi and our luggage The receptionist said I can’t find it The police came saw the cameras A man was waiting outside the hotel With his phone Came in got our bag and left while we were in the restaurant.
Jenny Gilders
September 11, 2025
Impossible to book no phone for hotel
The booking process is technically unstable. I have been charged via Apple Pay. I received no confirmation email, so i called the hotel number. My hotel is NH Gare Bologna but the whole process was a mess of re directions and ended up in a call centreAm now going to email them .
Ole
August 29, 2025
NH collection Budapest City hotel
NH collection Budapest City hotel. Charged twice for same booking. Once at online booking as New York palace hotel, and when checking in used NH hotel. Got double charged. Doesn't reply to emails and haven't got the money back. They charged 623 eurox2 ...
Alshayma
August 3, 2025
Extremely Poor Guest Service at NH…
Extremely Poor Guest Service at NH Hotel Copenhagen:I’ve traveled extensively across the world — and without hesitation, I can say that NH Hotel Copenhagen delivered the worst guest service I’ve ever experienced.⸻Room Service:Despite calling multiple times after placing an in-app order that was missing a bread basket, no one ever answered or returned my calls. I eventually had to report the issue to reception in person while leaving the hotel.I even tried contacting room service at various times across different days — yet still received no response at all.⸻Laundry Service:On a separate occasion, I needed to send laundry — but again, no one picked up the phone after repeated attempts. I had to personally go down and hand the clothes to reception.⸻Food Delivery Incident:When I ordered food from an external restaurant, I was notified that it had arrived, but no one delivered it to my room. I tried to call reception — no answer.I went downstairs to collect it. On my way out, I realized I had forgotten my phone, so I returned to my room — but the key card no longer worked.At reception, my food was sitting unattended on a table. I politely said, “This is my food.” The staff member replied, “Okay, take it.” When I tried to explain something, he cut me off and told me to stand in line with guests who hadn’t even checked in yet. He never listened.When I asked to speak with the shift manager, he told me: “I am the shift manager — just wait.”I explained I simply needed my key card reactivated — a 10-second task. He walked away mid-conversation, came back two minutes later, and said, “Now I have time for you.”Out of nowhere, he told me: “You need to respect others.”As I was expressing my frustration using natural hand gestures, he coldly said, “Put your hand down when you talk to me.”I replied: “I’m not going to put my hand down while I’m speaking — what are you going to do?”He responded: “Nothing.”When I said I’d leave a bad review, he mockingly replied, “Perfect. Thank you.”He asked for ID, and I told him I didn’t have it on me because all my belongings were upstairs. He asked again before giving me the new card, and I explained that the room was registered under this name.To this day, the missing bread basket was never delivered.If this had been the other way around — if a guest failed to pay — I imagine the hotel would pursue them for the smallest charge. Yet when it’s the hotel’s responsibility? Silence.Even worse — the staff member never once smiled or apologized. He appeared visibly annoyed.And when I first said “This is my food,” he didn’t even verify my identity. What if I had claimed someone else’s order?⸻Additionally, there was a separate discriminatory incident during check-in when my sister politely asked for umbrellas. That alone deserves a formal complaint.This hotel fails at every level: service, communication, and basic decency.I strongly urge NH Hotel Copenhagen to retrain its front desk staff, especially those in managerial roles, on how to treat paying guests with respect and professionalism.
New Voice Studio Brilla-Paglin
July 25, 2025
NH Collection milano Touring - good beds great restaurant
We were guests at the NH Collection Milano Touring last month. We belong to NH and have almost always enjoyed the hotels. This one was quite nice except for the eternally long wait to check in, with no place to sit when one is exhausted after a long trip. That was very uncomfortable and something better must be done.Our Deluxe Room was smaller than expected, but perfectly clean, with NH's usual comfortable beds. We were advised to keep the windows shut to avoid mosquitoes (!), so we had a bit of trouble adjusting the air conditioner, but it worked out well in the end. Some NH hotels now offer minibars that are elevated, not right on the floor. We wished this one would have done that. That evening we dined at the bar, as per the suggestion of the friendly and careful bartender. We were very, very pleasantly surprised at the risotto allo zafferano and the cottoletta alla milanese, both authentic receipes and wonderfully prepared by the Camelia's Yard Restaurant.Just a quick note about the staff: everyone was lovely and helpful, and in particular Emanuella and Giacomo, both young breakfast room staff members. Many compliments to them.
Ralph
July 4, 2025
We stayed four days at the NH in Paris…
We stayed four days at the NH in Paris at the Gare de L'Est. This was certainly one of the most unpleasant hositality experiences ever, worldwide. Nobody from NH informed about construction work in the hotel, nobody enlightened us to the fact that there isn't a service elevator and all the construction needs to use the ONE elevator going to the upper floors, condensate from the A/C ran into the cabinet and soiled our clothes, and the worst: The rude and incompetent check-in, check-out staff! Navarra Hotels? Never again in my lifetime!
Lyn
May 16, 2025
Good location and service
We stayed at the NH Porto Jardin Hotel and the staff where very helpful. We had a superior room which was very clean and spacious. The room was at the back of the hotel so very quiet. The breakfast had a great variety of food to suit everyone. The access to Porto central was a 10 minute walk. The tour buses just around the corner and the Vehicular, such a good position to explore the city.
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