o2.co.uk Reviews
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1.2 / 5
Average user rating
21663
Total reviews
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o2.co.uk Reviews
Read real experiences from customers of o2.co.uk.
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William John MacLeod Fraser
April 5, 2026
Abusing Ofcom rules putting profit over…
Abusing Ofcom rules putting profit over customersGoing to make this an annual review until companies like O2 stop abusing their customers. Note for those seeing my previous review. Turns out I was still in contract, and, because of their deliberately opaque website I couldn't find out how much breaking contract would be... Waiting until my contract expires to move provider. Until then.O2 have added their annual price rise of 15.6%. Inflation is currently 3.2%. That's a price increase of nearly 5 times inflation. Wholly unjustifiable and only possible because of the abuse of the Ofcom rules around the fixed price increases. Until companies such as O2 stop abusing this rule I will keep giving 1 star reviews.
Jmcds
April 5, 2026
Beware - diary end of contract yourself!!
Had a contract for new iPhone. All well but when phone was fully paid - no contact or reminder from O2. Emails only about increased charges. Turns out I’ve been paying monthly for nothing since it was fully paid Dec 24. What do they do with the money? Theft!!
JONATHAN WILLIAMS
April 5, 2026
Rate them zero!
Rate them zero!I dont make calls or send texts only use mobile data or my own wifi.. my bill is £58 a month! Ridiculous!
Gabriel Savascu
April 4, 2026
WORST SERVICE PROVIDER I EVER USE FROM…
WORST SERVICE PROVIDER I EVER USE FROM ALL OF THEM IT S O2
Becki Blake
April 4, 2026
Stalling tactics and blatant misinformation to block my 14-day return
I am currently within my statutory 14-day cooling-off period for a phone order, but O2 is making it near-impossible to exercise my legal rights.I have spent hours on the phone being repeatedly lied to by advisors. I was told to return a telesales order to a physical store (which O2 policy does not allow) and promised a "manager callback" at a time when the department is closed for the Easter bank holiday. To top it off, an advisor tried to claim that transferring my number (PAC) automatically cancels the device plan, which is a flat-out lie designed to leave customers with a massive bill for the full handset cost.It is clear these are predatory stalling tactics to run down my 14-day window. I have now sent formal notice of cancellation via email to their complaints team to protect my legal standing. If a return QR code is not provided by Tuesday morning, I will be taking this straight to OFCOM and the Financial Ombudsman.Absolutely disgraceful service. Avoid O2 if you value your consumer rights.
Hanaa Ennis
April 4, 2026
Just changed from ee to 02....
Just changed from ee to 02..... service is fine the customer service support team is absolutely abysmal.Unlike ee the 02 customer services are in India and they are not very good at dealing with anything at all.
Elayne
April 4, 2026
Reporting a scam and no one to talk to.
I am with 3 but someone called me purporting to be from 3. Sold me a contract ended up to be with O2. They are sending the wrong phone on purpose (3 have explained to me). It will be sent back and I am stuck on a contract. Also they had my card details for a £30 up front payment. Cancelled my card and told the bank but can’t seem to stop the delivery as it’s impossible to speak to a real person. Bots are totally stupid likewise the live chat. Get nowhere. Wasted a whole afternoon on this. As I am not with O2 it’s impossible 😡
Rob Parker
April 4, 2026
Customer Services is TERRIBLE
The service from the network is, ok, the customer services and all connections to Virgin Media is critically bad. Since the merge of these companies, all services, queries and customer support has totally collapsed.
Sarah
April 4, 2026
Rolling plan failed to renew, and app/website malfunctioning.
Rolling plan on daughter's phone stopped working, defaulted to pay and go top up, website loops so impossible to log in and rectify, can log in on app/website but won't re-start rolling plan....3 hours on 2 phone calls to 'customer service' who wouldn't acknowledge their problems and gave incorrect advIce 'you have to top up to make it work', eventually gave me a 'ticket number' and said it would be passed to tech team...confirmation text said 'we aim to resolve within 3 to 7 days' meanwhile it's cost £40 in top ups over last 5 days. And yes I've logged it with Ofcom.
Mike Gardiner
April 4, 2026
O2 Refresh rip off
I upgraded my O2 phone with O2 refresh. That’s when all the problems started. I was told that if I returned my phone under O2 refresh, the old device plan would be paid off, it also said that if I didn’t return the phone I would still be in contract to pay off the old phone monthly. Instead O2 without warning took via direct debt the whole device amount for the old phone, plus the new device plan and airtime plan total amount of £839.02 from my bank account, making my other direct debts not being paid.So much for an easy upgrade, trying to get the money back has been lacking, customer service agents promising you everything and actioning nothing. So today I cancelled my iPad airtime plan, why pay a company money when they rip you off. I now wish I had never upgraded my phone with O2
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