O2 UK Coupons & Promo Codes

When I updated my contract, my number disappeared from my phone due to how iPhones manage SIM versus eSIM. I'd already spent over an hour getting nowhere with online support, so they recommended visiting a physical store. Sarah at the Basildon location was remarkably quick. In about fifteen minutes she pinpointed the issue, implemented the fix, validated it was working properly, and even shared her theory on why it happened. Both she and another rep I overheard were super knowledgeable and thorough in troubleshooting. It's reassuring to work with someone you can trust with something as critical as your phone in today's world. Thanks again to Sarah.

My contract update caused my number to vanish from my phone because of how iPhones handle SIM and eSIM compatibility. After wasting over an hour with online support, they sent me to the store. Sarah at O2 Basildon was extremely efficient. In about fifteen minutes she figured out what was wrong, fixed it, and even explained what likely caused the problem. She and her coworker both seemed like real experts who knew exactly what they were doing. I felt confident my phone was in capable hands. Thanks so much Sarah.

The signal strength here is terrible. We saw crystal clear pictures and sound from that space launch on TV, yet I can't get a single bar of phone signal where I live in Earlswood, Solihull. It's frustrating.

Worst experience. I called on a Wednesday asking to start a new rolling contract and was told it was already active. Then tonight I got a notification that my data is completely used up. Would not recommend to anyone I know.

We went to the Maidenhead location and worked with Matt, the store manager. He patiently transferred all the data from my old phone to a brand new iPhone. Then he tackled my wife's phone that had been compromised during our holiday. It turned out to be a Microsoft issue they're helping resolve. Matt was incredibly thorough, patient, and professional with us. We'd recommend him to anyone dealing with similar problems.

My wife and I stopped by the Maidenhead location and worked with Matt, who manages the store. He took his time transferring everything from my old phone to my new iPhone, then tackled my wife's phone that had security issues from our vacation. Turns out it was a Microsoft-related problem they're continuing to help with. Matt showed incredible patience, attention to detail, and professionalism throughout. We'd definitely recommend him to anyone facing similar issues.

Reading through other reviews on here is pretty surprising because my experience has been excellent. I switched over from EE after two decades and the transition went smoothly. The signal is solid and the 5G speeds blow EE's performance out of the water, even better than at my work. As a Virgin Volt member I got my plan down to six bucks a month with 40GB data. The online chat team has been super responsive whenever I've needed help, and I bumped my tariff down within a couple days of signing up. Free roaming is a nice perk too, whereas EE charges a fortune. Very pleased with my yearly plan so far.

I visited the Bath store and Imran was fantastic. He's such a polite and articulate person with incredible people and product knowledge. I walked out of that shop feeling really happy with both the service and O2 overall.

Imran at the Bath store was incredibly helpful when I went in with a question. What impressed me most was his politeness, clear communication, and genuine knowledge of the products. I left feeling satisfied with both the interaction and the company. Great day at O2.

Got some excellent customer service. The rep answered everything I asked, helped us find the best pricing for both me and my husband, and had a good sense of humor about it all. I'd absolutely tell others to give them a try.

O2 customer service can be pretty chaotic, but I figured out the secret. If you can get through to someone named Albert in support, it's worth the wait. He actually listens instead of just talking at you and cuts through the nonsense fast. After I spent thirty days and over eight hours calling around, Albert tackled my whole issue in twenty minutes. This guy deserves all the praise. He should be teaching some of these other reps who frankly aren't cutting it.

I've been to two different O2 locations over the last two months, one in Highcross Leicester and another in Victoria Centre Nottingham. Both times the staff were exceptional. They knew their stuff, treated me with respect and friendliness, and showed real professionalism. I'm hopeful this level of service will continue.

Steven at the Fort Kinard location in Edinburgh gave us fantastic support. He went above and beyond for us. Wish I could say the same about the phone helpline though. Called twice and spent nearly two hours on the line, had to repeat myself constantly, and we got nowhere. That experience was pretty disappointing.

Enwin walked me through replacing my bad SIM card. She was so patient and calm with me, really paid attention to what I needed, and spent nearly an hour working on it. Great support.

I've complained about O2 in the past, so I want to give credit where it's due now. When I called to report spotty mobile coverage and weak internet at home and while traveling, the representative actually listened to me and worked out a solution I was satisfied with. It feels nice to have a positive experience for once. Kudos to the team.