omniluxled.com Reviews
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2.3 / 5
Average user rating
212
Total reviews
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omniluxled.com Reviews
Read real experiences from customers of omniluxled.com.
Brands may not incentivize or pay to hide reviews.
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Shawna Moore
March 14, 2026
It works as described
It works as described, although pretty expensive.
Jason Spain
March 10, 2026
Cherry in Customer service was Excellent …
Cherry in Customer service was excellent. Quick response time to email and are replacing a faulty controller with no issue at all. Highly recommend as a company.
Tanja
March 8, 2026
Disappointing Delivery Experience
My experience with the delivery of my OmniLux order was extremely disappointing and unfortunately overshadowed what was intended to be a special purchase.I had ordered the product as a New Year gift and ensured the timing was appropriate so it would arrive before the holiday. UPS attempted the first delivery approximately one week before New Year, which in principle was perfect timing. However, the driver required immediate payment of approximately CHF 65 for import taxes at the door.At that moment no one at home had a card available to make the payment on the spot. Importantly, the driver had the tax invoice with him, which could easily have been paid online afterward. Despite this, he refused to leave the parcel together with the invoice and chose not to deliver the product.The second delivery attempt took place only after New Year. As a result, the entire purpose of the purchase was missed. What was meant to be a gift turned into a frustrating logistical problem, and the product has still not been used.This experience highlights a serious gap in the end-to-end customer journey. When purchasing a premium product, customers reasonably expect the delivery process to be managed more thoughtfully.If import taxes must be collected separately, the delivery partner should at least allow the parcel to be delivered together with the invoice so the payment can be completed online. Alternatively, taxes could simply be included in the purchase price to avoid such situations entirely.In this case, the parcel could easily have been handed over with the invoice for later payment, but the driver chose not to do so, creating unnecessary complications and ultimately ruining the intended gift experience.I hope OmniLux reviews its logistics and delivery arrangements with UPS so that future customers do not encounter the same issue.
Consumer
March 1, 2026
Wish I had read the reviews on here…
Wish I had read the reviews on here before buying. I am experiencing the same difficulties as other people who have left poor reviews. I would have chose. An alternative brand. Reply to OmniluxI have contacted you on many occasions for months now but you have not resolved the problem. Hence my comment I wish I had read the reviews on the site prior to purchase.
AB
March 1, 2026
Product Broke, Omniluxe Does NOT quickly and easily back Product
Clearly they have many faulty units. That would be tolerable if they would ANSWER their emails, SEND RETURN LABELS and SEND replacements. Unfortunately YOU BE IN CHARGE OF DOING THE WORK TO FIX A PRODUCT MANY OTHER COMPANIES ALSO SELL! The first warranty email went unanswered. I told them it was the charger- I see there is another Reviewer who had the same problem this year. I told the spa where I purchased what happened and I was grateful they took it back and submitted it for Omniluxe. Just like the other Reviewer the spa was required to SUBMIT A VIDEO of it not working and the proof of purchase. Omniluxe then asked ME for ANOTHER video of me charging the unit. Seriously. Instead of apologizing for their faulty non working mask and sending a return label or honestly, simply sending the charger since they obviously know they have a problem, they want customers to invest more money and more time to get the product they already paid for.
Luann Condran
February 24, 2026
Omnilux mask strong pungent odor
I ordered the omnilux mask and neck mask. When I opened the box the mask had a strong odor. I tried airing it out a few days but putting the mask near my face caused me to get a migraine. I requested a free return label and one was sent. When I received my refund $15.00 was subtracted for shipping. Since the mask was defective I should have received a full refund. I do not recommend. Do not buy from this company.
Luke Evendon-Challis
February 23, 2026
Omnilux Customer Service is APPALLING
I bought the Omnilux LED face mask for a Christmas present. The mask was delivered promptly but the device does not charge. Telephone customer service has been suspended, and after 6 emails and a month I’ve still not had a reply. It’s simply unacceptable.
Em ma
February 18, 2026
lasted less than six months
this was highly recommended on lots of the beauty sites and much more expensive than other face masks so it was an investment and thought it would lastafter six months it's stopped working and won't hold its charge despite contacting customer service noting has happened so contacted them via social media shaming which seemed to get a response - no replacement or refund to date
Ayelet
February 17, 2026
Device doesn't work - Emotionally draining and frustrating experience
Hi Omnilux Support,I purchased THREE Omnilux devices amongst them the Mini Eye Brightener on January 15 (Order #777437). It was delivered Jan 26, 2026. As instructed I charged the device as soon as I opened it. I charged it for about 12 hours. The other devices all charged in that time but this one didn't charge - light stayed red. I tried multiple power sources + and tried also reseating the connector, and it still never turned green. Obviously it has a battery defect issue. I contacted your support email on January 27 and was told that I would receive a response within 1-2 business days. No response. Then I emailed again on January 29 and was told that due to a high volume of emails, please allow 3-4 business days. Then I emailed again a few days later and no response. NO ONE has gotten back to me since then. It's been THREE WEEKS. We tried to call only to get an automated message to email you. I contacted you on Instagram and no reply. This is obviously unacceptable performance and an extremely frustrating experience for a $700 invoice and it is well within your warranty period. When I emailed I asked for a replacement but at this point I am so frustrated with this experience that I would like a refund for the device as well as the refill patches I purchased. This has been emotionally draining.Order number: 777437Purchase date: Jan 15, 2026Issue: Device doesn't charge
Sharon
February 15, 2026
I bought the Omnilux mask directly from…
I bought the Omnilux mask directly from the company and used it almost every day for about four months. Unfortunately, I saw absolutely no improvement in my skin — no change in texture, firmness, redness, or fine lines. My husband also used it consistently and had the same experience.For the price, I expected at least subtle results, especially with such regular use. I was very committed and followed the recommended schedule, so inconsistency wasn’t the issue. It simply made no visible difference for either of us.The mask itself is easy enough to use, but given the cost and the lack of results, I regret the purchase. This may work for some people, but based on our experience, it was an expensive disappointment.
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