OROS Apparel sells outerwear and technical gear through orosapparel.com. This page aggregates shopper reviews and ratings to help you understand customer experiences with the brand's products, shipping, returns, and support before making a purchase.
OROS Reviews
1.0
7 reviews
What Shoppers Say About OROS
Created with AI, based on recent reviews
OROS has a critical trust and customer service problem, with all 7 available reviews giving it a one-star rating. Shoppers report severe order fulfillment failures, including packages that never arrive despite promised delivery timelines of 5 to 8 business days. Billing disputes are a recurring issue, with customers describing scenarios where they were charged for undelivered items or returns that apparently never reached the company, yet support teams allegedly did not respond to multiple contact attempts.
Beyond shipping problems, reviewers cite unresponsive customer service, inflexible return policies (particularly for international orders), and product quality concerns regarding warmth claims on gear. The consistent pattern across reviews suggests systemic operational issues rather than isolated incidents. Customers describe the company's practices as sketchy or scam-like, and recommend avoiding the retailer entirely.
Customer Reviews (7)
Sorted by: Most recentRobert K.Jan 28, 2026
Absolutely terrible customer service. This company operates in a really sketchy way.
Steven P.Jan 27, 2026
Ordered something and it never arrived. Fair warning to all shoppers. These people are dishonest and running what feels like a scam.
Gerald H.Dec 24, 2025
I wish I could give zero stars because that's exactly what deserves. Their service is absolutely unacceptable. I can't speak to the actual products since it's been three weeks and my order still hasn't shown up, even though their site promised 5 to 8 business days. When I reached out to customer support, all I got back was a generic thanks for contacting us. You can watch the tracking info on their website, and at this point I've seen 42 delivery notifications. It seems like they go with the postal service to cut corners instead of using UPS or FedEx, and frankly the customer ends up paying the price.
Marcus T.May 21, 2025
I couldn't pick up my package from the post office due to health issues, so it got sent back automatically. I've emailed their customer service multiple times to let them know what happened, but nobody's responded. Meanwhile they keep asking me for payment on a product that never even got to me. It's frustrating that they won't acknowledge my messages or take responsibility. Really hoping they step up their service game because I shouldn't be responsible for something that was returned and never in my hands.
David M.Jan 20, 2023
Don't buy from here. Their customer service is a nightmare. I used their try before you buy program and sent the order back after seeing lots of complaints about the gear not living up to the warmth claims. The package supposedly never made it back to them, yet they're still trying to bill me for something I returned. Heads up to anyone considering ordering.
Thomas L.May 19, 2021
Problematic when ordering outside the US because they won't do exchanges if sizing is off, even when you're willing to cover shipping costs.
Christopher N.Oct 19, 2020
Placed an order for a jacket that showed as in stock on their website. Got a confirmation email and everything seemed fine, but a month has passed and it's still not been dispatched. I've reached out to support several times with no response. Honestly feels like a potential scam.
OROS Review FAQ
What is OROS's average rating on RetailCoupons.com?
OROS is rated 1.0 out of 5 based on 7 customer reviews. All ratings are one star, indicating widespread dissatisfaction among shoppers who have left feedback.
What are the main complaints shoppers mention about OROS?
The most common issues are non-arrival of orders despite stated delivery times, unresponsive customer service, ongoing charges for items that never reached customers, problems with returns being marked as undelivered, and restrictive exchange policies for international orders. Several reviewers also question the warmth performance of the gear relative to marketing claims.
Do customers recommend buying from OROS?
No. Reviewers explicitly warn others against purchasing from the company, citing concerns about order delivery, billing accuracy, and customer service responsiveness. The phrase 'Don't buy from here' appears in multiple reviews.
Has anyone had a positive experience with OROS products or service?
Based on the reviews available on RetailCoupons.com, no shoppers have reported positive experiences. All feedback is negative, though some reviewers could not assess product quality because their orders failed to arrive or the try-before-you-buy program resulted in billing disputes.
How can I report my own OROS experience?
You can write a review on RetailCoupons.com if you have purchased from OROS Apparel. Honest feedback (whether positive or negative) helps other shoppers make informed decisions and holds retailers accountable for their service quality.