peoplesjewellers.com Reviews
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2.0 / 5
Average user rating
84
Total reviews
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peoplesjewellers.com Reviews
Read real experiences from customers of peoplesjewellers.com.
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Steve
March 31, 2026
Fake gold bracelet
My wife bought a bracelet from Peoples Jewelers in Ottawa during our overseas trip in October 2025. It was supposedly gold and cost CAD$360. It broke in March 2026. On inspecting the break, it was obvious that it was gold plated metal! A rip off of a company and not to be trusted.
Devi Boyle
March 26, 2026
Almost scammed by peoples staff / managers.
I ordered a ring online at a sale price with a pick up at Market Mall. I wasn’t able to pick up on their specified date and informed them of this. I received a text shortly after sayings that head office told them to cancel my order that was fully paid for. They promise to sell it back to me at the price I bought it at. When I went to the store they said I have to buy it at full price or take the warranty on it. I asked for names - who cancelled it?? I was ready to take this issue to the top. It seemed dishonest to cancel a ring that was fully paid, they were holding it for me to pickup. They had no right to cancel my order. Long story short, the sales lady after texting her Manager (when she told me she can’t contact her manager) re-sold it to me at the sale price. Why the scam / dishonesty? Employees want to purchase it at the sale price? Or discount? I’d like to know. People’s jewelry better do something about this problem.
Dina Khandker
March 7, 2026
Poor quality and crappy service!
I bought a pair of lab created diamond hoops online. In less than 9 months two of the diamonds fell out. There was no warranty on the product, that had to be purchased separately. I took the earrings to the Peoples Jewellers at Scarborough Town Centre to repair. After 10 days I received a call that it would cost over $800 to repair! I was stunned, I paid $1156 including tax for the earrings. There is no way that the diamonds should have fallen out in such a short time, also the repair cost is akin to extortion. Peoples Jewellers used to be a quality company with quality products, but no more. I will never patronize Peoples Jewellers again and neither will my extended family! Their products are crap, with scam service!
Stephanie Harris-Emms
February 28, 2026
People's jewelry is garbage
People's jewelry is garbageYou don't even have to actually wear your wedding set for it to fall apart! Since 2021 my wedding set has had stones fall out every 4-5 months. I have not woren it since 2023 for this reason, it has been in its original box. It was inspected 6 months ago at People's and when I went to bring it in today low and behold 2 diamonds are missing.
Lisa
February 27, 2026
The customer service is excellent
The customer service is excellent. Rose is the staff member who assisted me many times at the Market Mall Peoples Jewellers in Calgary Alberta. I cannot say enough about Rose. She always takes the time to listen to me when I shop at the store. Rose is patient, kind knowledgable and friendly. I can always count on her to provide me accurate information about jewellery whenever I have questions. I shop specifically at this location because I know the customer service is always amazing. Thank you Rose for always taking the time to help me and provide exceptional customer service.
RAUL B KEYS
February 21, 2026
Yesterday
Yesterday, February 19, 2026, I visited People’s Jewellers at Metrotown and experienced treatment that was completely unacceptable.The sales associate who assisted me was openly rude, sarcastic, condescending, and despotic in her behavior. From the beginning, her attitude was dismissive and hostile. I also perceived her conduct as discriminatory. When I asked about a Casio G-Shock watch, she initially refused to assist me properly and prioritized other customers. When she eventually approached me, she ordered me not to move and not to touch anything.As any customer would reasonably expect, I explained that in order to purchase a watch, I need to see it and try it on. When she opened the display case and I picked up the watch to examine it, she responded in an irritated and sarcastic tone: “Be careful. Why are you grabbing it?” This reaction was inappropriate and unprofessional. Trying on a watch before purchasing it is standard practice.At no point did she demonstrate basic customer service standards. She did not offer assistance in trying on the watch, did not explain the product, and maintained an arrogant and authoritarian tone throughout the interaction. Her body language and facial expressions conveyed clear disdain.Despite the humiliating and uncomfortable experience, I proceeded with the purchase because I genuinely wanted the watch, not because of the service. The purchase was a Casio GA-900 Master of G on February 19, 2026. Management can easily identify the transaction and the employee involved.After treating me disrespectfully, she asked for my personal information. Given her behavior, I did not feel comfortable providing it. Additionally, when I attempted to continue browsing, she instructed me not to move, which I found unreasonable and inappropriate.It is deeply concerning that an employee entrusted with representing your brand demonstrates such unprofessional, rude, and discriminatory behavior. I observed other customers being treated courteously, while my experience was noticeably different.I formally request that management investigate this matter thoroughly and take appropriate action. This level of conduct damages customer trust and reflects poorly on the company. I am extremely disappointed by this experience.
Feline Melody
February 14, 2026
Block online purchase for no reason.
I used to be a loyal customer of people's jewellery and made lot of purchases online for over a year, all my payment went through with no issue, then, suddenly, People's blocked my online purchase for no reason, I tried every channel to contact them (phone call, text, Whatsapp), but of no solution, customer service cannot help and no reason provided, they just push me to go to store to make purchases instead of using online purchases. I asked why, they said it is for your protection, I went to store to make one purchase so they can verify my credit card I used online but still they continue to block me from making online purchase for no reason and they cannot tell how long the block and how many in-store purchase required to be able to use online purchase again, I tried every way to contact customer service, no one can help and all said nothing they can do. Now, I believe it is indeed a strategy to force customer to go their store to increase their sales as store has higher cost to maintain so they want to redirect customers to their store at the expense of creating inconvenience to customers. It is NOT a protection for customer, rather it is penalizing loyal customers for the benefit of increasing their store sales to cover their cost. Very bad customer experience, no one help and no solution provide, no way to escalate. It should not be called as 'Customer Care', it should be called 'We don't care customer'. Easy solution, just stop shopping with Peoples.
Karl M
February 10, 2026
Added signature requirement for low value gift even when requested to NOT do so
I ordered two weeks before Valentines day. I specifically unselected the "require signature" option. The value of the gift is around $150, so typically below threshold for a signature.They sent it to me WITH a signature requirement. I then tried to get the company to remove it, but they said they didn't add it. So I called UPS: they said it was added by sender. I went back to Peoples: they confirmed they DID add it, but they aren't able to remove it. Awful experience and now I have no valentines gift.
Elias I
February 5, 2026
I DONT BUY HERE.
I DONT BUY HERE.I bought a necklace for my wife and it come with a broken chain, they hide it with the tag and she only notices when decided to use it and take the tag out. We just went to the store and they recommended to buy a new one because they would charge too much to fix it.Avoid this store you will waist your time and money
Sucks
January 24, 2026
I bought a diamond tennis bracelet from…
I bought a diamond tennis bracelet from Peoples. Within 3 week 1 of the diamonds had fallen out. I took it back and they replaced it with same bracelet. 1 week later a stone has fallen out. The workmanship is at the very least shotty! Then they want you to buy the extended warranty but it does not cover lost stones. I would give them less than 1 star if I could.
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