Perfect Moment Reviews

The quality is awful and completely unsuitable for skiing. I got a coated jacket and the coating just started falling off in cold weather. When I reached out to customer service, they basically ignored me. I wasted a ton of money on something that doesn't even work for what it's supposed to do.

Worst customer service experience ever. I bought some items for my wife and had to return them unopened because of an unexpected accident that forced us to cancel our trip. I requested to cancel before shipment but they refused. Even though they got the items back after 16 days, still no refund. I won't be ordering from them again. Also noticed their stuff is cheaper on other sites during sales.

This brand is really more about fashion than actual skiing function. The technical specs just aren't there. I do appreciate their sweaters so I'm giving it two stars instead of one, but their ski wear misses the mark. I bought their faux leather snow pants and the ribbed knee part sits too low, which gets super annoying because you're constantly adjusting them. Other people I saw had the same complaint. Another brand makes ribbed knee pants that fit way better. These pants run long too, I'm 5'6" and got a size medium and they're still too loose and weirdly flared at the ankles. A lot of their jackets don't have ski pass pockets on the sleeves which is really inconvenient at the lifts. If you're a serious skier, skip Perfect Moment. If you just want to look good on the slopes, then go for it.

The parka looks great and keeps you warm but falls apart quickly. I only wore mine for about two weeks in one season and the cuffs are already falling apart and the fabric started pulling in spots. For something that costs almost eight hundred dollars, this is disappointing. If you actually plan to use this for skiing, there are better options out there.

I emailed about my purchase a few days past their return deadline because I didn't realize how strict their policy was. They said I'd get a response within two business days but took over a week to reply. I'm not even asking for money back, just want my wife to have the correct size since the medium doesn't fit and the tags are still on. They flatly refused to help. It's a five hundred dollar order that doesn't fit. Why can't they show a little flexibility? Other companies would actually try to solve this. Their response felt completely unhelpful and uncaring.

The return process is a nightmare. I sent my items back on time and the package reached them, but they told me to wait two weeks and then nothing happened. After seeing other reviews, I'm reporting this to my credit card company and blocking future transactions.

I'd suggest steering clear of this brand for online orders if you can. I sent back several items in early December with delivery confirmation, but my refund never came through. When I contacted them about it, they asked me to send the parcel number again even though they organized the whole return with their own prepaid label. That's information they should already have. I haven't heard back from any of my messages since then.

Ordered the same sweater twice and both times it got sent back at customs. Their team takes forever to respond, usually about five days for anything. Really frustrated because I needed it for a ski vacation and now I'm stuck without it.

My order never showed up. Six weeks went by before I finally got refunded. The problem is I lost money on currency exchange fees and they won't cover it. This is unacceptable. Don't waste your time ordering from this company.

I bought something and it still hasn't been sent out. The customer service team barely communicates. Really frustrated with how this brand is handling things.