petsafe.net Reviews
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Join 213+ users reviewing PetSafe® Brand. Read verified ratings and real customer experiences on petsafe.net before you order.
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2.3 / 5
Average user rating
213
Total reviews
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petsafe.net Reviews
Read real experiences from customers of petsafe.net.
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jay gaines
March 11, 2026
The pet safe smart Feed doesn’t even…
The pet safe smart Feed doesn’t even work won’t connect even with the right WiFi will be returning an absolute ripoff
Owen Coulson
February 28, 2026
I purchased an auto feeder from Petsafe…
I purchased an auto feeder from Petsafe and did all the ways to set it up for many many weeks. I also movers it around to different spots of the house to see if there were any simple issues. Then I even went on their website support section. I even placed my questions on there too. Then I even placed a phone call with a service person at Petsafe. Even though I did all that over so many times it never did work at all. This was the worst purchase and the dogs will die next week bc I will be out of town and they have no food to feed them for those days. Petsafe is a waste of money for sure. I would buy any more of their stuff since I care about my pets.
Lisa B
February 26, 2026
Bad Products Bad Customer Service
Purchased a drinking fountain for my cat from my local Petsmart store. Paid 80$ for it and it is a piece of garbage. It is just over 1 year old and the water pump failed. You also have to take the whole thing apart to change the filter. What a pain it is. Sent a message to their customer service a few weeks ago no reply. Do not purchase from them I would not recommend.
Peter Maartmann-Moe
February 9, 2026
After 5 years my dog door flaps are in…
After 5 years my dog door flaps are in bad shape. I placed an order thinking it was for both flaps, $26 for ONE plastic flap. And then $10 shipping. Then they charged sales tax on the whole $36 (taxing the shipping as well).Then the screws on the outside flap are totally rusted. This is an outdoor door with RUSTING screws.
Derwin Tanner
February 6, 2026
We got petsafe staywell pet door what a…
We got petsafe staywell pet door what a bad design I'm a joiner and fitted it to a timber door it really hard to fit because the margins are so small .I'll be throwing it in the bin once I find a proper replacement. It's clear the person that design it never fitted one.
FABRICE ESTEVE
February 2, 2026
Complete waste of money
Complete waste of money. I ordered a catflap 2 weeks ago in the UK, the order is flagged as Delivered but to a location in the Netherlands. Tried to call the customer service multiple times just to get the same response ''our offices are currently closed'' although I called on a Monday, Tuesday and Wed between 9am and 4pm. SHAME
Michael Brandt
January 27, 2026
Had trouble with my smart spin litter…
Had trouble with my smart spin litter box showing a 0 code mo where in the book shows a 0 code called customer service and spoke to Maggie, she was the sweetest person I have talked to in a long time. She was able to find the 0 code and was able to help me with the problem. Petsafe you have a wonderful employee in Maggie. She was the greatest. Thank you.
Silvia Cizmarikova
January 25, 2026
Bad choice
I had 2. Not 1 year both of them stopted working right. And was broken . Dont buy.
willie richards
January 19, 2026
When Your Dog Breaks the Door Like the Hulk: A Better Hinge Solution
To anyone who has purchased the PetSafe Electronic Dog Door and experienced issues with your dog breaking the hinge like the Hulk—you’re not alone. I’ve had the same problem with the weak plastic hinge breaking. After getting tired of spending money on replacement doors (especially since the hinge can’t be replaced separately), I designed my own replacement hinge that’s compatible with the large dog door. If you’re interested or would like more information, please let me know.
Robert Davis
January 14, 2026
Works well once installed, but setup takes some effort
We’ve been using the PetSafe Stubborn Dog in-ground fence system for a while now, and overall it’s done what we needed it to do. Once everything is installed and set up, it’s been reliable at keeping our dog inside the yard without having to worry about physical fencing.The biggest downside is the initial install. Burying the wire and getting the boundary dialed in takes time and patience, and it’s definitely more work than just putting up a temporary fence. But after that, it’s pretty hands-off.The collar has been consistent and the system does a good job of reinforcing boundaries without us having to constantly monitor things. It’s not perfect, but it’s been a solid solution for our situation.
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