petsmart.com Reviews
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1.6 / 5
Average user rating
1762
Total reviews
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petsmart.com Reviews
Read real experiences from customers of petsmart.com.
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ScottandSheila Hill
February 5, 2026
What a joke in New Bern North Carolina
What a joke in New Bern North Carolina. I pay $100 ...well 90 something ..for my dog to get a bath and a nail trim. 3 weeks after his last bath I was told he was too matted to have his bath. So I then scheduled a grooming session to have him cut and paid for dematting as they said was needed and they still canceled my appointment. I took him to Bill's pet shop in New Bern and they said what a joke. He was fine he had minimal matting under his ears where he been playing in the snow and rubbing his head. I will never ever go back to PetSmart in New Bern North Carolina what a joke!
Ann
February 5, 2026
Horrible Customer Service❗️ Horrible…
Horrible Customer Service❗️ Horrible Online Orders❗️ Horrible Supervisors❗️ I have NEVER, EVER been so disappointed with a Pet Store than other than PET SMART❗️ They lack professionalism, they don’t give a damn about your pets or what the issue is. They lack knowledge of what needs to be done and how to correct an issue with it occurs and because I’ve been ordering from them all these years and giving them my money for POOR SERVICE.❗️Today, 2/5/26 is the LAST TIME THEY WILL GET MY MONEY OR WASTE MY TIME AND MY DOG’S TIME EVER AGAIN. I’M SO OVER IT❗️🥲
lyn dawson
February 3, 2026
Took my dog in for a bath and nail…
Took my dog in for a bath and nail clipping. Told me it would be a couple of hours. Within 45 minutes they called and said she was done. Terrible job, nails not clipped and didn't look like anything was done. Don't waste your money!!
Joni Fontana
February 2, 2026
Our Petsmart in Mandeville
Our Petsmart in Mandeville, Louisiana has the best groomer ever Tommy. We have a 13 yr old standard poodle who you would think would be very easy to groom however, I have not found a Groomer until I found Tommy a till a year ago. All groomers would cut him too short, pluck his ears or not at all or just a plain funky looking haircut.I also have a Pomsky that add a year Old had been very difficult to bathe. He is very long coated and would completely freak out. I sent him from Tommy with lots of warnings. However he was perfectly behaved and came out looking exceptional. I think it all depends on who is your Groomer
Ellen
February 2, 2026
PetSmart groomed my senior, challenging dog really well!
I brought a newly (less than a week) adopted senior rescue dog that had overgrown hair and a lot of mats. I went to PetSmart because they could take him quickly and didn’t shy away from an “anxious, medicated, nippy dog.” He desperately needed to be groomed, the hair at the top of his head was matted and in his eyes. His back end was so matted it affected his ability to poop comfortably. So I booked a late appt on a Friday afternoon hoping to just get a sanitary grooming and perhaps around his face before he got too upset to continue. I fully expected to have to make multiple trips to get him completely groomed. My luck, Alyssa was working and she took her time with him. She didn’t muzzle him, shaved him down, bathed him, cleaned his ears and trimmed his nails. She far exceeded my expectations! She treated my dog with kindness, lots of patience and professionalism! I cried when I saw him, she was amazing. He walked out of PetSmart with a bounce in his step and he looked and smelled so much better. I know he’s no longer in any pain and is a much happier dog.
Jason Romano
January 31, 2026
PetSmart is the one store where your…pet feels like he/she is truly a member of the family!!
PetSmart is the one store where your dog truly feels like he/she is a member of the family!! My wife and 2 young daughters love to take Finster, our American Bulldog puppy to socialize with other dogs of all sizes, every Sunday. Finster gets excited when we pull into the strip mall that PetSmart is located in also!! It is a great opportunity for dogs of all sizes to "mingle". He also knows he is gonna get a toy of his choice to take home with him when we leave!! All of the staff are very friendly, and helpful if you have any questions you would like answered. It is truly a family experience when you walk through the automatic doors of PetSmart!!
Sasja Yum
January 31, 2026
They cut my dogs hair way to short
They cut my dogs hair way to short, they are lazy ass groomers my dog had a very small amount of matting on her hind legs only. I know because I just brushed her a couple days ago. I told them I wanted a teddy bear cut they didn’t even know what that was when I took my dog to another groomers they knew what I was talking about. They said they would shave her but it was even shorter than what they showed me and all uneven. Then I noticed that they had shaved every dog that came out of there. I’ve had matted dogs in the past this was nothing. Will never go there again.
CC
January 28, 2026
Boynton Beach unprofessional grooming department
We went to the Boynton Beach store for grooming. The groomer/bather had booked literally 4 appointments at the same time, with only 1 other groomer/bather present. The phone was ringing off the hook, multiple people were waiting to check their dogs in, and nothing stated on the website how they are checked in was done (head to toe exam, etc). Then two customers got into a nasty verbal battle and things continued down hill from there. Very unprofessional atmosphere, short staffed. I will not be back, though I do give credit to the manager and one of the groomers for making things better.
Kev Davis
January 27, 2026
This was me giving PetSmart another…Poor Communication and Appointment Handling at PetSmart
This was me giving PetSmart another chance, and unfortunately, the experience was worse than before. You can see the decline reflected in the noticeably reduced foot traffic at this location. Customer service at this store is extremely poor.I had a scheduled grooming appointment for my dog and arrived early, as I respect that time is money. Upon arrival at 8:30 a.m., I was told I could not drop my dog off because there was no personnel available in the grooming department. Instead, I was asked to wait until nearly 9:30 a.m. for my appointment.This situation unfairly placed the burden on the customer. Being late would clearly be an issue, yet arriving early was also treated as a problem. What was most frustrating was the complete lack of communication prior to my arrival. I drove across town specifically to be on time, accounting for unpredictable traffic, only to be asked to sit and wait for almost an hour as if my time had no value.In past visits, drop-off was not an issue, as most customers have work and other obligations. This time, however, the responsibility was shifted entirely onto the customer without warning. That was the final straw for me. I will be seeking a more reliable and professional groomer going forward.
Patreese Hankins
January 24, 2026
You Never Shave nor Trim a Husky
I took my Siberian Husky to the Petsmart in the Brandon/Flowood,MS area- for his same, nothing different grooming (bath, teeth, nails, brush and TRIM his HUNCHES). His hunches have always been trimmed for sanitary reasons- they grow long and you can put them in ponytails. We have never had a problem until 1/3/2026. We dropped our fur baby off. The main individual who we are familiar with checked us in. I reiterated- trim his hunches and he hasn’t had a bath in a while. To make a long story short- you have to pay first before they bring your fur baby out to you. When they brought him out- he was looking different as soon as he came from the back. He came closer- All of his hair around his head was spiked- all his side body hair had been trimmed to less than inch, all of his body had been trimmed. I just looked- I didn’t scream- I didn’t yell. It’s not like they can put his hair back on. I phoned the main office and filed a grievance- no response. Petsmart sent me a grooming review & I completed it & informed them of what they did. The manager phoned me- he asked, “ What do you want us to do?” 🤬 I viewed the cameras, he looked the same leaving as he did coming in.” Impossible, being he had a bath, and now he looks like he’s going to the ARMY! 🤥 Afterwards, I phoned, the main office for the second time-“We will definitely run this up the chain.” Today is 1/23/2026, it has been 20days since this assault on my fur baby and our family as a whole. He’s very depressed, he loves the cold- he can’t sit outside in it. Has anyone ever seen a husky in a sweater?
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