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Bought one of the ten dollar donation bags for senior dogs containing a small rubber toy and a can of dog food. The senior dogs probably got their money's worth from that donation. I also purchased twelve bags of dog food, but when I tried to apply my loyalty program discount, they wouldn't honor it. This company doesn't seem trustworthy and I'm done shopping there. You won't see me spending money there again.

I picked up one of those ten dollar donation bags for senior dogs that came with a small rubber toy and a can of food. Figured the senior dogs would benefit from the donation. Then I grabbed twelve bags of regular dog food, but when I went to use my loyalty benefits, they refused to apply it. I feel like this store doesn't operate fairly and I won't be back. They've lost my business for good.

Dropped my pup off for a bath and a nail trim and they said it would take a couple hours. They called back after just forty five minutes saying she was finished. The quality was really disappointing. The nails weren't even trimmed and the work overall looked like nothing had been done at all. Definitely not worth the money.

If I could rate this lower I absolutely would, but that's not possible. I went into a location one evening for the first time ever planning to just grab a couple dog sweaters. I got talking with someone for quite a while and ended up deciding against my purchase. I petted a dog we were discussing and then headed out. Suddenly the manager appeared and accused me and a staff member of stealing from the store. I denied it because I didn't take anything. The manager demanded I open my purse right in front of a crowd of customers and she searched through it. There was absolutely nothing from the store in my bag. I was mortified and humiliated standing there in front of all those people. I felt so awful I went home and cried. Don't go to this store. The manager on duty that evening was completely inappropriate and has no business working in customer service. What happened to me that night was a treat I'll never forget.

I wish the rating system went lower because this experience was terrible. I stopped by a local location in the evening, my first time visiting that store. I'd only come in to grab a couple dog sweaters but ended up chatting with an employee for a while, and at some point I decided not to buy anything. I did pet a dog we were talking about and then I left. Next thing I know, the manager is chasing me out, accusing me and my associates of stealing. I told them that wasn't true but the manager insisted I empty my purse right there in front of everybody. There was nothing from the store in my purse. The whole thing left me devastated and humiliated. Having a manager treat me like a criminal in front of a crowd of people was awful, and I went home and cried. If you're thinking about shopping at this chain, be warned. I would seriously avoid this particular location. The manager working that night clearly shouldn't be in a position dealing with customers.

I brought my dog in for nail grinding and a quick trim, and the groomer working that day on that street missed two of the nails that were harder to see on both back feet. She did trim all the other nails just fine, and I always shave my dog's feet to make it simpler to spot the nails and ensure a better job gets done. It's crazy to me that the groomers at this chain don't realize that dogs have five nails on each front foot.

Took my pup in for a nail trim and grinding, and the groomer on duty at that location completely missed two of the nails on the back of each foot. She trimmed the other nails fine, but since I keep the feet shaved, you'd think it would be super easy to spot all five nails on the front legs. I'm pretty shocked that the grooming staff there seems unaware that dogs have five nails on each front paw.

I set up an auto ship order for dog food back in late August thinking I'd give PetSmart a shot since they had a promotion, even though I usually go with Chewy. The website promised delivery by early September. Here we are almost two weeks later and my food still hasn't arrived. I wanted to cancel the auto ship but they won't let me cancel the current order since it's supposedly still in transit. My dogs were going to run out of food so I had to go buy some elsewhere because I refuse to order from PetSmart again. Their support team is nonresponsive and I haven't heard back on any of my messages. Chewy always gets my order on time, so I'm going back to them.

I'm really upset with how my dog's grooming appointment went. I'd scheduled this two weeks ahead of time with a specific groomer. When I got there, three other customers were also waiting, each thinking they had an appointment with the same groomer at the same time slot. The groomer never showed up, so they sent all of us home and asked us to return at ten thirty when a manager would be available. Got a call at ten asking if we wanted to come back then, and I agreed. Once there, I was very clear about the style I wanted and even showed them two pictures. The groomer asked if I wanted the same cut as last time and I said absolutely. They told me it would take three to four hours. Then at forty five minutes, they called saying my pup was ready. I thought that was weird because that breed's typical cut takes way longer. I had to pay before seeing my dog, and it cost over one hundred dollars. When they brought him out, he was almost completely shaved. Nothing close to what I requested. Worse yet, the groomer had actually cut his paw pad and it was bleeding. I was so upset I didn't even talk to a manager, I just left.

We regularly have our dog cleaned up and we get the de-shedding package along with nail grinding, and generally the staff does a solid job, though occasionally the nail work isn't totally thorough. The de-shedding treatment really does make a noticeable difference when it comes to how much fur our pup sheds.

My entire pet family enjoys shopping at PetSmart and we've had wonderful experiences there. We're really happy with how things go every time we visit.

I thought for sure they'd turn me away, but instead I got fantastic results. My Keeshond was in rough shape. He needed a bath badly and his fur was badly matted even with regular brushing. Plus he had some issues I couldn't address myself because he wouldn't cooperate, and I'm recovering from major knee surgery so wrestling with him wasn't an option. I'd booked a grooming and washing appointment but was pretty certain they'd refuse given his condition. First thing that morning I called to cancel, but the groomer said they deal with all kinds of messes and to bring him in anyway. I told them to shave or clip as needed if the matting was too bad and I didn't mind if he looked odd. I couldn't believe what I saw when I picked him up. He's absolutely STUNNING! His coat is clean and glossy, all the mats are gone, he's trimmed nicely on the haunches and around the feet, his nails are done, and he was full of energy and happiness despite the thorough grooming. I'm amazed at how fantastic he looks. We'll definitely be bringing him back regularly from now on.

Went into the local PetSmart on a Monday afternoon with my two big puppies, both under a year old, and there was an associate working who went absolutely above and beyond to help us. Her name is Izzy and she assisted us in finding the right flotation jackets, harnesses, and gentle leaders for both dogs. She took time to explain how the gentle leaders work and even let us test them out right there in the store to make sure we had the right fit. She also made sure our puppies had the correct size life jackets. Even though my pups usually get nervous and bark around strangers, they totally warmed up to her. I just wanted to give Izzy some recognition for being such an outstanding employee and for really caring about helping us pick the right products.

My pup always came back from grooming looking happy and feeling great, so this definitely gets five stars!

The grooming crew at our PetSmart really delivers excellent work. My dog absolutely loves going in for his grooming appointment and visiting the team that takes care of him every time.