philips.com Reviews
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1.3 / 5
Average user rating
1319
Total reviews
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philips.com Reviews
Read real experiences from customers of philips.com.
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Mick
January 25, 2026
Absolutely shocking experience with my…
Absolutely shocking experience with my 65OLED760/12 TV. The picture is great but the TV switches off every 20 minutes to do an OLED display refresh. I sent the set back to the retailer and they sent me a replacement TV and this has exactly the same problem, so it’s going back too. I believe this must be a software problem but Philips can’t work out what’s wrong so I won’t be purchasing another Philips product which is sad because I love the features and ease of use but it’s just too buggy.
Vitoria
January 12, 2026
Broken product on day 1
Product broke on day 1 :(
Customer John Passmore
January 10, 2026
Beard Trimmer - No Charger
Was bought a beard trimmer for Christmas. No way to charge it. In the bin. What a waste of money. Tried customer service but always a blank chat box. Just a waste of money for my wife. Buy any product but Philips!
Col
January 6, 2026
My Philips One Blade only lasted 9…
My Philips One Blade only lasted 9 months and they won’t help me because I can’t find the receipt. Unacceptable that it only lasted 9 months.
Caroline GB
January 1, 2026
Don’t buy online
Don’t buy online! Bought some items in mid November that would allegedly ship in 3 days. It’s now the start of Jan and the items were never released by Philips. Was promised a refund in mid December and surprise, surprised, this hasn’t been actioned. No phone number to call and whilst the WhatsApp chat gives reassurances etc that it will be chased up, nothing ever happens. Given how often this seems to happen via feedback on reviews, it’s not with buying through them. Company seems to trade is Versuni in the UK
Oliver Waymark
January 1, 2026
We have had an awful experience
We have had an awful experience. Poor communication and lack of care for our order. We are very disappointed as ordering a coffee machine on the Black Friday and with no delivery for over 10 days with customer service on the phone not wanting to deal with this and sending us elsewhere to deal with this matter. It wasn't until 13 days after ordering that there was someone of use that could help with the order and managed to sort this out for us. Unfortunately however after ordering a new one online we were not told that there was two of the identical products online so we had ordered the wrong one after reordering the machine. We were then told we were not eligible for a refund on this machine to match the Black Friday deal. Feeling very frustrated and with no duty of care we then had to deal with ordering the alternative machine and to send the one we reordered back. We have spent over 1000£ ordering and reordering this machine. 3 times we have had poor communication and are very disappointed after always wanting our own coffee machine and having to go through some much trouble for it. There were plenty other issues but to much to go into detail. Do Not Deal With These People
Cynthia
December 31, 2025
Unbelievably bad service Zero stars!
Philips customer service reviewMy experience with Philips North America was nothing short of appalling. I bought a Sonicare toothbrush. When it did not meet expectations I returned it for a refund. After a few weeks, when I had not heard anything from the company, I phoned to enquire. The representative confirmed they had my return and told me I should have received an email with refund details. I had not received an email so she generated one which advised me that I would receive my refund within 2-3 weeks. A few weeks later I called again and was told there was a system problem and my refund would be issued manually. A few weeks later I emailed asking for an update on my return. No reply. A week later I emailed again asking for an update. I received an email from the company saying that I had returned a non-Philips product and they would not be refunding my money. They made a point of saying that they received a sealed unopened package with my return label on top including a non Philips device and no other products were returned under the current return tracking number. Ridiculous! I made a complaint to the BBB and someone who said she was from the the Office of the President Consumer Experience called me and insisted that I had not returned the Sonicare toothbrush, saying the weight of the package wasn’t even compatible with the correct product. I could not believe I was being accused of returning something other than the toothbrush! I told her that obviously there was a mistake identifying my package at the warehouse. She kept insisting that no mistake was made and actually said that if I still had the toothbrush I could still return it! In the end, still insisting that I had tried to dishonestly return a different product, they issued a refund. I am shocked that any company would make the leap straight to blaming the customer and basically accusing me of fraud instead of taking responsibility for an obvious error at their end. I would never buy anything from Philips ever again.
Harris
December 24, 2025
unprofessional and disrespectful
My experience with Philips Home has been deeply disappointing and unprofessional from start to finish.On the day I purchased an air fryer, I immediately realized I had selected the wrong color and contacted customer service to cancel the order so I could place a new one. The representative I spoke with was impatient, dismissive, and highly unprofessional. The call was filled with loud background noise, and at one point she was audibly blowing air into the speaker, which was completely inappropriate and unacceptable in a customer service setting.Although she eventually told me she would contact the warehouse to cancel the order, no action was taken. Despite reaching out promptly and giving them sufficient time to resolve the issue, the item was still shipped. I was then forced to return the product myself, incurring unnecessary inconvenience for an issue that should have been resolved immediately.It has now been over one month since the return, and I still have not received the promised refund. After following up again, I was told there was a “communication issue with the warehouse,” and that the refund could not be processed without confirmation. This suggests a serious breakdown in internal processes—and had I not continued to follow up, it’s hard to believe the refund would have been addressed at all.This experience reflects a troubling lack of accountability, ineffective internal coordination, and unacceptably poor customer service. For a brand of this scale, the level of unprofessionalism and inefficiency is shocking. I would strongly caution others before purchasing directly from Philips Home
Ray Thompson
December 24, 2025
Philips 3000x razor - Its RUBBISH!
Purchased from Boots priced in a sale for £44,99. Charged it up at home , and a week later tried to shhave with it. WORSE THAN USELESS! I spent 10 minutes going over and over my day old stubble and was unable to get anything like a close shave. Lost my receipt so unable to obtain a refund. DO NOT BUY THIS PRODUCT, It is not fit for purpose.
Mogens Larsen
December 23, 2025
I had a Philips Dreamstation but now it’s a long lasting nightmare
I had a Philips Dreamstation, which is a Cpap machine you can use if you suffer from sleep apnea. I found out that the machine is in the risking causing cancer, due to a technical problem in the machine. So Philips are exchanging them for a new one, naturally. So I contacted Philips.com in February 25 and after a while they told me I would get my money back. I should just send my machine to Germany. So I did. In May they told me they received it. Then they told me, after a month and several mails from me, that I could NOT get my money back, but a new machine. Fine, I thought. But again after several weeks I contacted them again, and this time they said no new machine but they would reimburse me 1953 s.kr which is less than 200€. A new Dreamstation costs around 1000€!!I protested and now I could receive 1953 d.kr. Ridiculous. Now we’re in late December and nothing is solved. When I inquire by mail, it takes several weeks to answer. A year has almost passed. In Chinese webshops they have better customer service. Embarrassing for Philips!!
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