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pizzahut.co.uk Reviews

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1.9 / 5

Average user rating

2199

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for pizzahut.co.uk.

Score

1.8

out of 5

Bad

2.2K Reviews

5

13%

4

2%

3

3%

2

7%

1

75%

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pizzahut.co.uk Reviews

Read real experiences from customers of pizzahut.co.uk.

Brands may not incentivize or pay to hide reviews.

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C

customer

March 27, 2026

Pretty Grim

Delivery 20 minutes late.Pizza lukewarm, base very hard. Edible but not enjoyable.

A

Alan Satchell

March 22, 2026

Rewards Scam

Rewards ScamHad 8 slices of rewards new system has removed and deleted all of them. Nothing but over priced soggy scam.

G

gopen

March 15, 2026

Absolutely disgraceful service from…

Absolutely disgraceful service from Pizza Hut. Spent over £80 on an order and they couldn’t even provide something as basic as dips. It’s unbelievable.You can walk into almost any pizza place and spend £5 and they’ll at least give you dips with your food, but somehow Pizza Hut can’t manage that after taking over £80 from a customer.For a global chain, the level of service here is embarrassing. Poor attention to customers and a complete lack of care. Really disappointing and honestly appalling. Do better. Manager sunny shouldDo better for the customers appalling! Southall branch crap!

J

jamesmhotmail.com

March 14, 2026

BIRMINGHAM BULLRING

BIRMINGHAM BULLRING - The worst manager a company can ever wish for. Zero customer skills. Zero intelligence. Treated a group of young girls awfully with zero respect. I was with them as a mum. Date of incident 14/03/26 5:30pm. Disgraceful

B

Borletti

March 12, 2026

Shockingly bad VFM

Just ordered pizza hut pizza for the first time in a while.Used to love it as a kid, a nice family evening out and really enjoyed the food. Move the business on 30 odd years and the utter rubbish they are peddling now. Talk about shrinkflation, lank thin pizzas, the skimpiest of toppings, tiny cookie doughs. Just awful value for money. Won’t be doing that again! They deserve to go to the wall if this is the best they can do.

A

Anna Georgiou

March 1, 2026

Great service from Charan and 2 great…

Great service from Charan and 2 great pizzas as usual,always deliver quickly and always freashly made. Probably the best take away pizza place,i cant think why there are so many bad reviews here 🤷‍♀️

B

Bolya

February 15, 2026

I paid for additional toppings and I…

I paid for additional toppings and I didn't get any extra cheese, no Crispy Bacon, no Kimchi.....Korean BBQStandard is not hot at all, just sweet. And it's not the first time

A

andrew christie

February 11, 2026

£102.00 for 2 pizzas and a few sides

i have to say the miller & Carter has to be better value for money than pizza hut what a rip off that is, its all done via a QR code and i saw on my bill one pizza was £49.00 and even then the bill was £102.00 for 2 people to have a pizza each a few sides and thats the last time i will ever go in a pizza hut what a rip off

I

Iain McGregor

January 25, 2026

Customer service is as good as their products

Customer service is as good as their products.Having received a “request for feedback” and including honest feedback on the order that was a) wrong and b) of poor quality I then got a contact asking if I’d been contacted. I had indeed but merely an”thanks for your feedback”.Would appear Pizza Hit don’t really care about customer service. I’m pretty sure there are many much better alternatives

V

Victor Powers

January 21, 2026

Recieved an email from Pizza hut to use…

Recieved an email from Pizza hut to use my rewards before February, went to use them and the rewards page is greyed out and will not let me use them. No wonder they are struggling...prices rise, smaller pizzas, and poor rewards programmes....

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