pondkeeper.co.uk Reviews
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Join 318+ users reviewing Pondkeeper. Read verified ratings and real customer experiences on pondkeeper.co.uk before you order.
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4.7 / 5
Average user rating
318
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for pondkeeper.co.uk.
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pondkeeper.co.uk Reviews
Read real experiences from customers of pondkeeper.co.uk.
Brands may not incentivize or pay to hide reviews.
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MRS E WIGGLESWORTH
January 6, 2026
Very helpful knowledgeable staff
Very helpful knowledgeable staff, very easy transaction, as usual, a very professional, well stocked company, I will be using this company again and I would thoroughly recommend them. I was told the delivery would be the next day, via DPD and it was, again exactly as they predicted
Mark R
December 22, 2025
Greta Customer Service
I have bought a few things off them. Customer support is great. Cannot fault them.
Darren Smith
December 16, 2025
Awesome company, perfect customer service model
Jai not only responded to my direct question but sought the background out to see how he could advise me further (not trying to upsell). Moreover, when I placed the order, they provided a better option without extra cost. One which was more suitable for the issue and without me having to ask or complain. A great company, with very knowledgeable and interested staff who have me as a customer for life.
Mr j webster
December 10, 2025
replacement part under guarantee
bought several products off pondkeeper 15 months ago and the filter handle just broke so phoned and after only a 2 minute phone call was told replacement would be despatched that day, 24 hours later I have the new filter top , well impressed can`t get a better service than that . thank you
lynnee Williams
November 7, 2025
I have bought from Pond Keeper twice…
I have bought from Pond Keeper twice and each time I have been pleased with the purchase, fast delivery, good value, item as described.
Ian
November 4, 2025
Good customer service!
Had a problem with some pond lights. Pondkeeper replaced them without quibble within two days. That’s good customer service !!
Paul Shelford
October 28, 2025
My second purchase from Pondkeeper
My second purchase from Pondkeeper. Prices are really good and speed of delivery is excellent. I will definitely buy from Pondkeeper again.
Stu Clay
October 15, 2025
Just brilliant service
Just brilliant service. Really helpful and friendly in buying the right solutions and then fantastic after sales service if something goes wrong. I cannot recommend them highly enough
Louise Wyke
October 8, 2025
Excellent customer service
Purchased a pond liner that quite soon after installation became faulty. To be fair it was a very low priced one as that suited my budget at the time. I telephoned pond keeper and was asked to send an email with defect details along with photos which I did and within an hour I was offered a replacement which I declined opting for a refund and shortly after that I had confirmation that my refund had been processed. Excellent customer service
Trudy Hart
October 5, 2025
Excellent service, friendly staff and trustworthy
We ordered a pond liner from Pondkeeper which unfortunately on fitting was noted to have a faulty seam. We contacted the shop to advise, being asked to send photos of the faulty liner. Within 24 hours of sending these photos we received an email agreeing to replace the pond liner free of charge, with Pondkeeper also generously offering for us to keep the faulty liner as an added underlay to save the additional hassle of removing and returning it, which was much appreciated. Within 48 hours of this replacement being agreed, we received the replacement pond liner. Our experience of purchasing from Pondkeeper, not only of this specific item but with other orders has been exceptionally positive. The staff are always extremely friendly and helpful, and our most recent experience was handled exceptionally well. We definitely recommend Pondkeeper and will continue to order items from this shop. Thanks Pondkeeper.
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