potterybarn.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,802+ users reviewing Pottery Barn. Read verified ratings and real customer experiences on potterybarn.com before you order.
Related articles
1.2 / 5
Average user rating
1802
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for potterybarn.com.
Brands may not incentivize or pay to hide reviews.
potterybarn.com Reviews
Read real experiences from customers of potterybarn.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Paige Johnson
January 27, 2026
Pottery Barn is a dishonest company…
Pottery Barn is a dishonest company that marks up generic and low quality products you can get much cheaper elsewhere and hides details and fees. I foolishly bought a table lamp from them, thinking it was a higher end proprietary brand. Turns out it's a cheap brand you can get on Amazon, Lowes, Wayfair, etc. for 2/3 the price. Pottery Barn hides this by not listing the manufacturer and not having customer reviews. There was a $24 shipping fee - fine, that was shown in my cart, I agreed to it. But then I returned the lamp physically to a brick and mortar store. They told me they had to ship it back to the warehouse from there - fine. But then they deducted ANOTHER $13 shipping charge from my return without mentioning that when I dropped it off. Just a scam, do a reverse image search on anything they sell and buy it for less from somewhere more reputable.
Bre
January 24, 2026
The worst company to buy from
The worst company to buy from. I ordered a table and with in 2 months the finish had worn off the top. So I went to return it but they wouldn’t refund me unless I ordered another. I ordered another and waited 7 months for it to arrive. When it did arrive it came damaged with multiple chips out of the sides and top. We decided to just keep it to save ourselves the hassle of another return. After returning the original one it has been 3 months and we still have not received our refund. It has taken several calls and we are still waiting! do not buy from this company! I wish I had read reviews before purchasing from them
rosemary lane
January 23, 2026
Well shop experience for sofa excellent…
Well shop experience for sofa excellent - getting sofa - nightmare. On phone telling them delivery had to be here 3.30 latest due to building delivery rules - time kept shifting - didn’t show up by 4 even. Now have to wait another week. Have asked for compensation
KENNETH GRACE
January 23, 2026
Order years in advance
Placed an order going on two months ago and still keep delaying the ship date even though their website says it’s been back in stock multiple times. This place sucks !! Customer service also sucks!! first and last time I order from this shit show
Amy
January 20, 2026
Do not buy from Pottery Barn
Do not buy from Pottery Barn, they only stand behind their furniture for 1 year. Go to Crate and Barrel. They will repair and or fix their furniture as long as you own it free of charge. They stand behind their products. Shame on you Pottery Barn. You are a scam.
Rivy
January 18, 2026
I wish I had seen these reviews before…
I wish I had seen these reviews before I placed my order.All I did was order 2 bunches of faux flowers. The website indicated they were in stock. And so my nightmare begins. One bunch is being sent from the US to CA and has been sitting at fedex for days without moving and the second bunch hasn't been shipped and estimated delivery date is now at 3 weeks. I did try to cancel the second one since it isn't shipped but they wouldn't let me.I won't be ordering from them again!
Michelle
January 18, 2026
Excellent customer service and very friendly!
Troy (phone customer svc member in Florida) was extremely helpful, pleasant, thorough, and patient in explaining all of the furniture I ordered over the phone. He was knowledgeable about the products and detail-oriented in providing the quality and delivery process. I was more than pleased with his work!
Nicola
January 16, 2026
Beyond appalling
I tried to cancel an order which would be shipped in 4 months' time. I called customer service, who told me it would take 72 hours. So I waited 4 working days and called again. The girl told me it would take 7 to 10 days and when I asked for the refund amount, she hung up. As her colleague had done 4 days earlier. Extraordinary. A new low. I've written off the amount and will avoid like the plague. Beyond appalling.
Michelle Trainor
January 15, 2026
If there was zero
If there was zero - that is what I would give. Tried ordering the Hayworth banquette, first order was damaged and there was no process for expediting a replacement - started all over reordering a second time - same issue, came in damaged and was not delivered. Canceled after the second delivery and was to be issued a credit for the purchase - 1 month later still not credit on my credit card - had to call for about the 5th time. HORRIBLE company to order furniture. 10/3 was the first order - now 1/15 and still not resolved.
Peaches Peaches
January 15, 2026
Ordered a gift ornaments on 11/30
Ordered a gift ornaments on 11/30. Wasn’t advised u til 12/13 they were back ordered. Continued delay in shipment. Didn’t receive until week of 1/12/25. No discount, apology, or option to cancel. Won’t order from them again . Gift for Xmas is deemed useless now
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).