Pottery Barn Coupons & Promo Codes

I ordered a Buchanan slip cover sofa back in fall and it got delivered a couple months later, but the quality was really bad. The stitching had obvious problems. I worked with a nice rep who sent out a new one, but when that arrived in spring, it was somehow even worse. Both times the delivery folks said the slipcover just needed to sit for a while, even though there were clear workmanship issues. I was patient throughout this whole ordeal, which lasted almost five months. At first they offered a small discount or store credit, which wasn't going to fix the problem. Finally they agreed to refund the full $3,000 and they picked up the sofa. Here's the thing though: we gave away our old couch in December when this one was supposed to arrive, so now I don't have any seating in the room we use more than anywhere else in our house. Every time I look at that empty space, I get more frustrated. We have guests coming over this spring and I'm honestly embarrassed about how the room looks. I expected better quality from Pottery Barn.

Terrible experience with their customer service and absolutely no speed when it comes to helping. Don't get their branded credit card. They use misleading marketing about earning 10% back in rewards for your first month. I got approved almost instantly, great. But then I never received the temporary card. When I called Pottery Barn and their credit card department, they said I had to wait for the physical card to come in the mail, which was really not what was advertised. The card took two weeks to arrive. When I dug into the details, I found out the 30 day reward window started when I applied, not when the card showed up. So you really only have about 15 days to earn the 10% back, not the full month they advertise. I called to complain and after holding for almost an hour, nothing got resolved. I'll be canceling this card as soon as I use up whatever little bit of rewards I managed to earn.

The products are okay, but don't expect any actual customer service from this company. When I had an issue and tried to reach out, it was basically impossible. Their phone lines connect right away but nobody answers, so you're left hanging not knowing whether to stay on the line or hang up. The online chat is always busy with no available reps. There's no email option either. So if something goes wrong with your purchase, you have zero options for getting help or fixing the problem. My advice: only shop with them if you're willing to accept that you won't get any support if you need it.

The stitching on my son's backpack came undone at the seam where the strap is attached. I reached out to customer service and a supervisor immediately claimed the bag must have gotten snagged on something. That sounds like a guess rather than actual evidence. The damage looks exactly like a seam that failed due to poor manufacturing, not something that got caught. There's no visible rip or snag that would suggest something grabbed it from outside. And this isn't even the first issue we've faced with this item. The backpack we originally received had a zipper fused to an internal tag, so we exchanged it. This replacement has only been used for under six months. The rep also told me I should've called immediately when the stitching started coming loose. But come on, you don't inspect your kid's backpack seams daily, and for what this backpack cost, it shouldn't fail at the seams during regular school use. A backpack at this price should definitely last a full school year without coming apart. I want Pottery Barn to honor their products and send me a replacement.

My son's backpack started falling apart at the seam where the strap connects to the main bag. I contacted customer service and a supervisor told me the damage happened because something caught the bag. But that's just a guess on their part, not based on any evidence. Looking at the actual damage, it's clearly a seam failure from manufacturing or poor quality control, not from misuse. There's no visible tear or rip that would suggest something snagged it from the outside. Plus this isn't even the first problem we've had with this item. The original backpack came with a zipper that was stuck to an internal label, so we had to exchange it. My son's only had this replacement for less than six months. Customer service also said I should've called them as soon as I noticed the stitching coming loose. But realistically, that's not something you check every single day, and a premium-priced kids backpack shouldn't have seam problems during regular school wear and tear. If I'm paying top dollar for a backpack, it should make it through at least a full school year without falling apart. I'm asking Pottery Barn to stand behind their products and send a replacement.

I'm extremely disappointed with Pottery Barn and their complete lack of transparency. They showed me no regard as a customer and I won't be returning. I bought a Trundle Bed and on that same page, Pottery Barn had a section saying 'you might also like these' that recommended two mattresses, so I added both to my cart. When the delivery arrived, I found out both mattresses were sized as Full, but a trundle bed needs Twin size. They don't fit. Because their own website recommended these mattresses, I expected the company to work with me, but both the delivery team and customer service refused, pointing to a policy that mattresses can't be returned. One cost $799, the other $699, while the proper Twin size mattress is just $299. It really feels intentional, like they wanted me to buy expensive options and then stick me with the bill. For a company that positions itself as premium, this behavior is inexcusable.

Very let down by Pottery Barn's lack of transparency. I had a terrible experience and they've completely lost my business. I bought a Trundle Bed and on the same product page they recommended two different mattresses as suggested additions. So I purchased both. When they arrived, I discovered both were Full size, but the trundle requires Twin size. The mattresses don't fit at all. Since it was their recommendation that caused the problem, I expected them to help, but both delivery and customer service shut me down, claiming mattresses fall under final sale and can't be returned. One mattress ran me $799, another was $699, but the actual correct mattress costs just $299. This looks like a calculated push to get customers to overspend with no way out afterwards. It's shocking for a company that markets itself as premium.

Really frustrated with my experience at Pottery Barn. I purchased a Trundle Bed and noticed they suggested two mattresses on the product page under 'you may also need these items,' so I bought both of them. When everything showed up, I realized both mattresses were Full size, but the trundle actually needs a Twin. Neither one works. The worst part is that even though their own website recommended these items, customer service and delivery both refused to help, pointing to some fine print saying mattresses are final sale. One was $799, the other $699, while the correct mattress only costs $299. It feels like they deliberately pushed me toward more expensive options and then wouldn't take responsibility. For a brand that's supposed to be premium quality, this is pretty disappointing and I won't be shopping there again.

The Toscana Farm Table cost $2,299, and it was a four month wait to receive it. We had one dinner and a single drop of candle wax landed on the table, leaving a stain I couldn't get out. I called customer service repeatedly about this and they had zero clue what contract grade finish even means. One agent actually hung up during our call. A premium dinner table should absolutely withstand a small amount of dried candle wax without permanent damage. I asked what would happen with red wine or even juice spills and was told to wipe it right away. The finish is nowhere near as durable as my kitchen countertop. Very disappointed overall.

I ordered the Toscana Farm Table for $2,299 and waited four months for delivery. During our first dinner, one drop of candle wax dripped on the table and left a permanent stain that I couldn't remove no matter what I tried. I called customer service several times and they had no clue what contract grade meant. One agent actually hung up on me. It shouldn't be that difficult to clean dried candle wax off a table that costs this much. When I asked what to do about potential red wine or juice spills, they basically said to clean it up immediately. The finish is less protective than the counters in my kitchen, which is unacceptable at this price point.

Bought the Toscana Farm Table for over two grand, and it took four months just to get it. We sat down for dinner one evening and a tiny drip of candle wax fell on the surface. It left a stain that nothing would remove. When I called customer service multiple times about this, nobody knew what contract grade finish meant. One representative even hung up on me mid-conversation. How is it acceptable for a dining table to not handle a small amount of dried candle wax? I asked what would happen if we spilled red wine or juice, and I was told 'Well, you better wipe it up quick!' This table's wood coating is way less tough than my kitchen countertop. Very disappointed.

Let me talk about their White Glove delivery through Fidelitone. Yes, you pick the delivery day. But the time of day? Nope. They'll text you the evening before to let you know. What's your delivery window? Somewhere between 9 AM and 10 PM. Your control over that window? Zero. So unless you have absolutely nothing to do, no job, no children, no obligations, you have to block out your entire day. Meanwhile you're paying above standard delivery rates for the privilege of having Fidelitone and Pottery Barn take over your schedule.

So let's discuss the White Glove delivery service with Fidelitone. You get to select what day they deliver, but forget about picking a specific time. They'll text you the night before your delivery. What time frame might they show up? They could arrive literally any time between 9 AM and 10 PM. How much control do you have over which hour? None whatsoever. So unless your schedule is completely clear, you've got no work, no family responsibilities, no social plans, you're stuck at home waiting. And you're paying premium delivery fees for this inconvenience while Fidelitone and Pottery Barn dictate your entire day.

Let me share some thoughts on their White Glove delivery service through Fidelitone. You can pick what day you want your items delivered, which sounds good in theory. But here's the catch: you don't get to choose a specific time window. So how do they let you know when they're coming? They text you the night before. What's the delivery window? Anywhere between 9 in the morning and 10 at night. How much say do you have in narrowing that down? Zero. So unless you have literally nothing else going on in your life, no work commitments, no kids, no plans whatsoever, you're stuck. And on top of everything, you're paying way more than average for delivery while putting your entire day on hold for them.

I ordered something in November expecting it early December. As the delivery date got close, I checked the website and saw it was suddenly out of stock. They never sent me a message about the backorder, and the website kept showing my original delivery window. I needed this item before the holidays and now I'm uncertain when it will actually come. Their support gave me two totally different answers. The automated chat said the listed 'estimated delivery date' is really when they expect the item back in stock, not when you get it. That's misleading if true. A real person told me it would definitely arrive by the original dates, which can't be right if it's backordered. He just kept repeating the standard response. I'm done shopping with this company.