quantumfiber.com Reviews
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1.2 / 5
Average user rating
1018
Total reviews
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quantumfiber.com Reviews
Read real experiences from customers of quantumfiber.com.
Brands may not incentivize or pay to hide reviews.
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Mel Koch
April 6, 2026
We switched over to Quantum fiber less…
We switched over to Quantum fiber less than a year ago. We had an outage which was a problem on the outside. It took days for the technician to come out and fix it. The wire is still above the ground waiting for it to be buried. In the meantime our internet went out again. It always takes them days to come out and fix it. So not happy with Quantum fiber
Patricia Sheridan
April 6, 2026
Awful connections and worse customer service
I have the "service" for less than one week. Line is not even buried yet. Terribly spotting service. I have used chat for customer service as it is always after office hours when I have the time to call. Can't fix, tell me to contact my device manufacturers. Awful experience. You get what you pay for
Michael Hendry
April 5, 2026
Absolutely disappointed
Absolutely disappointed, we are going to change as soon as possible.
Abigail Logan
April 4, 2026
Quantum fiber and their customer…
Quantum fiber and their customer service is the worst thing I’ve ever experienced. For starters, they kept changing our date to get the wifi installed without even telling us. We had to continually call them to figure out what day would work best for THEM. then once installed, our wifi stopped working after 5 days of using it. I called them and explained that I can’t miss my classes that week or else I’d fail the class. (I had an intensive class that last from 8 am to 5 pm in my grad school program) they said the earliest they could fix the wifi was three days later and there was nothing they could do. I decided to cancel our wifi and get a new one since I couldn’t miss any of my classes. They told my husband and I that we had to pay for the FULL MONTH of wifi even though we only used 5 days of it. And the cherry on top was that we had to PAY to send their equipment back to them.
Luke
April 4, 2026
If I could give zero stars I would
If I could give zero stars I would. I was consistently getting only 25mb of download paying for 1G of fiber. Their customer service makes you feel like it’s designed for torture. Had an appointment for a tech to come out from 11-2. Didn’t show and said he was an hour late. Waited until 7pm then they canceled the appointment and asked me if I wanted to schedule another one a week later. I would do anything in the world to stay away from them it’s honestly criminal.
Justin LeBlanc
April 3, 2026
Absolute trash
Absolute trash. When it works it’s great. But I depend on my internet for home security and every month I have it randomly go out for days and calling customer support is a joke. When you do get someone answer it’s some call center and they don’t understand normal polite English and they are rude and can’t help and then when you do get someone who speaks normal English they refer you to a different number that is almost always disconnected. Trash service and would not recomend
Kendyl Gull
April 2, 2026
A Month and a Half Later and Still No Internet
I closed on my house late last month. Before I even signed the papers, I was scheduled to get set up with internet. The tech showed up to my house, but never came onto my property. She circled around my entire block before telling me that she can't set me up because there were trees three houses down from me that were in the way and that it would take 5 to 7 business days. I rescheduled 2 weeks out thinking that they would have to be done by then. She shows up to my house, confused, and says "I've been to this house before". I tell her, "Yes, you have." And then she continues to tell me that nothing has been done for my house. She calls her supervisor and says they are essentially putting a rush order on it. HAHAHA they did not! A new tech, a guy this time, shows up. My walls are solid concrete and he is having a hard time drilling through my walls. About an hour in, he looks over and says that actually there is a hole right here and I will just use that one. This guy was at my house for 3 freaking hours. After 3 HOURS, he says sorry, they can't connect me today because the contractor only pulled the line to my house half way. The box outside of my house that he drilled into my wall is barley hanging on. TODAY, ONE WEEK LATER, they message me saying they are ready to reschedule but they are only available 2 weeks from now. IT HAS BEEN A MONTH AND HALF. I hung in for $40 internet, but I'm so concerned about the quality of the internet and their customer service. I guess you get what you pay for. If you live in Southern Utah, just go with InfoWest. Pay the extra $20 and be happy.
Aussiehunkslasvegas
April 2, 2026
i wanted a cheaper service as i felt…
i wanted a cheaper service as i felt bled out by cox, quantum fibre are the worst, and i hadn’t even got their service I cancelled prior to having it installed, bc the representative marlon, couldn’t help me with the tv package options, even tho 4 weeks prior, i ordered with him what i wanted as far as a tv package. I called back a week prior to the installation, and Marlan, said he couldn’t help me with a tv package, which i thought was strange, he said he would call me back, he didn’t, so the day prior to installation, i called Marlan again, and he said he couldn’t help with a package until i got the installation. That didn’t suit me, so i tried to cancel, Marlan, couldn’t help with that, said i had to go thru the quantum app. which was a pain, i had to call a number , that didn’t answer, and so now i’ve called quantum, and i’m told by someone who doesn’t speak very good english, that i have to pay a cancellation fee, for even poorer service Cox is expensive, and their prices are out of control, but at lease i can get them on the phone 24/7 and they can answer my questions, and put into action
Brandon Anderson
April 1, 2026
Wow what an absolute joke
Wow what an absolute joke! Paying quantum fiber 70 dollars has been the most stressful thing I’ve ever done. Installed on the 28th and I haven’t had service last fifteen minutes after a technician leaves. I would not recommend these guys to my worst enemy
Kay Prom
April 1, 2026
There is no longer any customer…
There is no longer any customer service. Everything is through the app, which only works some of the time. We were instructed to wait five days for new pods. In the meantime, we are completely without wireless service in our home.
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