ringcentral.com Reviews
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2.0 / 5
Average user rating
1805
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ringcentral.com.
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ringcentral.com Reviews
Read real experiences from customers of ringcentral.com.
Brands may not incentivize or pay to hide reviews.
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Ronnie M
February 22, 2026
LOL there are 2 Parts to this review--
LOL there are 2 Parts to this review--1--Another Self claimed VOIP Provider Promoting-Promising to deliver a Service that They Simply Cannot!2-- The Only Positive point is that they Promote Themselves using All Means Avail- Yet Cannot Deliver what they Promote!►NO Communication Skills►NO Customer Support ►NO New Account Support►NO Persons Answer The Phones►NO Thanks!100% Show of $hit! I am Ron Martin, I wrote this review today Feb 21-2026
Sardorbek Hakimov
February 20, 2026
They lie about the service
They lie about the service, they always lieextra expense and fake promises
John Chapman
February 18, 2026
Worst than a gym membership
Contract with a specified cancellation window. Canceled during the cancellation window, yet continue to be charged - after an hour and a half of troubleshooting. Hung up and decided to flag it as fraud. These guys are criminal.
Darien Croce
February 18, 2026
Horrific experience...RUN AWAY FROM THESE LOSERS
Horrific experience. First, they gave me business phone numbers like 500 miles away in a different zip code, after promising to port my existing lines. Then they've taken over three months to issue a refund after I emailed their CEO. They are shady; they absolutely do not have any semblance of customer service. Don't walk....run away from these a-holes.Edit...since the internal communications, they clearly aren't enough. I signed up for a new phone system in December. I made sure that they could continue to use my current phone numbers. They shipped me phones...Then I heard nothing for a couple of weeks. No onboarding, no apps, no login info, nothing. I tried to reply to an email from someone, but they replied to me via a VM on the Ringcentral app that I couldn't access because no one bothered to establish an onboarding process. When I called their support line, I found a very helpful person who couldn't believe that I hadn't been onboarded in any fashion. He sent me to another rep who was so rude, so arrogant, and so unhelpful I began demanding a manager, which this person refused to escalate to. Flat out refused. That made me email the CEO and a few other corporate people. They directed me to what I call a complete waste of time, executive support. Over two months, they issued me a return label to send phones back before they would allow any sort of cancellation or refund. They then never responded that the phones were received (even though they initiated the tracking detail), so I had to force the issue. The next communication I received was on Feb 6th that a refund was enroute in 3 days. Still have not had another reply OR a refund. I have filed complaints with the CA Atty Gen office, the FTC, and the BBB, and I will continue to tell everyone I meet about this experience. Again, Ringcentral is TERRIBLE. RUN AWAY FROM THEM AS FAST AS POSSIBLE. Look at the online reviews...they are garbage. They run the company like garbage. They do not follow up on problems. They do not onboard you correctly (or at all at times). And they refuse to give you your money back when they fail in what they are supposed to do.Hope that gives you some better context...reach out to your people in executive support for all of the emails data...you'll see that they are nothing but failures as well.
Alex
February 17, 2026
horrible customer service deceptive pricing / upgrade charges
horrible customer service (sounds like they are working from overseas). Deceptive "free trial" marketing. Hidden charges/upgrades when registering with RingCentral
Paul Chakalian
February 17, 2026
STAY AWAY FROM RING CENTRAL
STAY AWAY. BAIT AND SWICTH. They charged us over $1,000, we spent weeks porting our phone number and setting up their equipment and accounts, only to weeks later be told that they would not be able to provide SMS services for us. We previously had registered SMS services from another VOIP provider without issue. Their total disregard for our time is completely unacceptable. STAY AWAY FROM THIS COMPANY.
John Shepard
February 17, 2026
The phone line was disabled
The phone line was disabled. There is no live person to answer. they are the worst. we are moving services from them. Scammers.
user usa
February 17, 2026
Do not use this service
Do not use this service. If you ever try to cancel your RingCentral subscription, be prepared for frustration—there’s no one available to assist you. Any support case you open will likely be closed without resolution, and there’s no way to cancel online.
Kate
February 16, 2026
Absolutely rubbish - do not respond to numerous emails
Absolutely rubbish! Despite being a customer for many years they are not interested in helping with queries. I have phoned on numerous occasions and have emailed a manager, account manager and customer experience and not one single reply. Avoid at all costs!
Chad Hilmo
February 12, 2026
Not great to work with.
Overall it is an Ok service. For a very small business it works. I was with them for 3 years but it wasn't really meeting the needs I had as a company. They lock you into long term agreements and you have to cancel within such a short window timeframe otherwise it continues for another two years. You can’t call to notify them that at the end of the contract you want to stop. You have to do it within a very short time frame. Yes, an initial contract for 1-2 years but after that, it should be a month to month thing, not lock people in for eternity because they didn't get to you in a 4 week window. You cant give notice early because they wont put it in their system. Its has to be only in a very limited time frame. It’s a trap to keep you locked in. In running a business you have so many things you're managing and it feels like they penalize you and just trap people in.
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