rockler.com Reviews
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Join 157+ users reviewing Rockler Woodworking and Hardware. Read verified ratings and real customer experiences on rockler.com before you order.
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1.8 / 5
Average user rating
157
Total reviews
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rockler.com Reviews
Read real experiences from customers of rockler.com.
Brands may not incentivize or pay to hide reviews.
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Peter Morrison
February 5, 2026
Rockler lathe duplicator
Several years ago I purchased a Rockler lathe duplicator to replicate spindles. I spent a considerable amount of money retrofitting it to my lathe even though it’s supposed to fit most lathes. Fast forward eight years and one of the brackets that held the template was no longer functional and I requested to be able to purchase an another one including shipping. Evidently if a part for a Rockler product is not found on their website they will not ship it. The only spare part for a duplicator on their website is the chisel itself thus if anything goes wrong you have to buy a new duplicator. At $US480 that isn’t much by way of customer service. I have managed to find a metal fabricator who is prepared to make the part for me. This is unlikely to be a cheap proposition but when you deal with Rockler that’s what you have to expect.Before you spend money on a Rockler product check to see what spare parts are available because something will go wrong and you’ll be left dangling.
Ezradams
February 4, 2026
Great store!
Everything from employee knowledge, tool selection, and store layout/stock is top notch!
Connor Zook
January 15, 2026
Terrible Return Policy
They make amazing stuff and I loved them until I had to return some draw slides. They wouldn't pay for the shipping label and it took me well over an hour just to try to return it. You need to call customer service and all this stuff just to perform a return. This is a massive deal breaker when you are a small business and time and money are tight.
Paul
January 12, 2026
Very unhappy with JanDrillpress top with a fence
I bought a Drillpress top with a fence. Now after 3 years and no warranty, the white plastic top is delaminating.Rockler will not replace it for me. I suggest to not purchase this top.
John
January 8, 2026
Horrible customer service and process
My order never shipped but I had to wait 10 business days before they would look into it. This became 19 days because of weekends and holidays. The first time I called, I pointed out that the shipping status showed the item as 'awaiting receipt by the USPS' and the customer service rep told me that was incorrect. How she knew, I don't know. I waited the 19 days to call again only to be told they could reorder and send it out in the next few days. Jeez... Also, why do I have to confirm my email and phone number when I provided the order number?
Erika Kingma
December 26, 2025
$422 to Discover How Little Effort Is Possible
I’ll start by owning my microscopic mistake: a wrong ZIP code slipped in via mobile autofill. What followed was an impressive demonstration of how a company can take a fixable issue and actively refuse to fix it.I contacted them before labels were printed, again after tracking numbers were issued, and repeatedly while $422 worth of product sat in their warehouse. Every response was an excuse. Customer service is apparently closed on weekends — unless it’s picking orders. Then it’s magically open, just not for helping customers.Nothing was corrected. One package went on a pointless USPS vacation and was returned. Two more followed via UPS, and I was charged $42 — not to fix the address, but to undo the damage after they ignored every opportunity to prevent it.A single address-validation check at checkout would have stopped this. Instead, they rely on a flimsy website, absentee customer service, and a business model that quietly shifts the cost of their own laziness onto the customer.This wasn’t bad luck. It was a systems failure propped up by indifference. I won’t be ordering again.
Matt Heaton
December 18, 2025
Never Shipped Item - Awful Customer Service - Costing My Company Thousands
Awful, aweful company. I ordered a dust collection system that said was in stock. Several days later after not getting an update I contacted them about shipping times and they said it was backordered and wouldn't ship for 3 weeks, which was cutting it very close to when my shop was supposed to be open. Fast forward 5 weeks and it has not been shipped. I never received any updates. After calling them I was told, sorry it won't ship for another three weeks. Now I have my whole shop down, with five employees unable to work and no solution. Their issues are ultimately going to end up costing me into the tens of thousands of dollars in down time that could have been avoided if they had communicated.Avoid this company if you value your business.
BetterBucky
December 7, 2025
Bad customer service
Placed a small wood order at 5pm CST Wednesday and canceled it 90 minutes later. Received an email the next morning saying it was too late to cancel, really?
Daniel
November 21, 2025
4” Handscrew Clamp is junk
I ordered some Handscrew Clamps from them. The First time I went to use one of the 4” Handscrew Clamps the threads, of one of the screws Jumped multiple threads in one of the nuts. Unfortunately, it is past warranty. Junk!
Chloe
September 5, 2025
Cancellation Policy Hidden and Unclear
They do not transparently confirm or advertise their cancellation policy. i tried to immediately cancel an order and followed up before the order even shipped and they refused to cancel the order. They mislead you saying that cancellations are not guaranteed, but what they mean is there are no cancellations. They then force you to receive the item and then ship it back to them while deducting the return shipping cost. So ultimately you end up coming out of pocket. When asked why they couldn't cancel the order before it even left their facility, the woman at their call center could offer absolutely no reason why. It also took her over 10 minutes on the phone with me to even find where they buried their cancellation policy. I went through the entire checkout process once more to make sure I didn't miss anything obvious, but the policy is not there. I have taken screenshots to share with the BBB.
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