roots.com Reviews
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Join 219+ users reviewing Canada Roots. Read verified ratings and real customer experiences on roots.com before you order.
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1.4 / 5
Average user rating
219
Total reviews
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roots.com Reviews
Read real experiences from customers of roots.com.
Brands may not incentivize or pay to hide reviews.
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Sandra Dawson
March 8, 2026
Domenica was terrific in assisting me…
Domenica was terrific in assisting me in both finding items in store , as well as ordering a sweatshirt online to be delivered to my address. She was so pleasant and made my shopping experience a 10/10!
Upset
February 27, 2026
ROOTS Customer Service is Garbage Missing Parcel
So ROOTS ignored a PO Box for a Registered Post Office and shipped using FedEx. FedEx claims they delivered the parcel but Canada Post does not have it no notice card was left and ROOTS customer service is NOT refunding me for their screw up. $50 missing product for their complete incompetence. February 26, 2026 I will be reporting this to the BBB as well as FedEx to the Police. ROOTS also ignored the reference number I gave opened with FedEx. Completely incompetent customer service. And Refusal to transfer me to a supervisor and would NOT provide a case number for my report of missing parcel FedEx took a photo of a ROAD not to my front door of my condo building.
Benoît. S
February 25, 2026
Never get my refund
Return an article in store as it's possible in the policy and never seen my money. I returned the item on the 23rd of December, contacted their service at a dedicated mail but still never seen a euros of refund. I've never seen a scam like this.
D C
February 20, 2026
Hoodie zipper broke
The tab on the zipper of my hoodie broke off, which is definitely a defect, but roots says it's normal wear and tear. Now I'm stuck with an over priced hoodie that I can't wear. I'll never buy roots again.
L Canada
February 11, 2026
The quality of their coats are terrible
The quality of their coats are not what you pay for. With a price tag of over $200 you would expect a coat to have gone through proper quality control ? No chance. They continue to use BELOW GRADE materials on their products and THAT is not acceptable. Roots claims they use materials that are rugged for the outdoors- but DONT BE FOOLED. My son’s zipper pull on his winter coat broke off in less than a year. HOW IS THIS ACCEPTABLE?… they told me that it was excessive wear and tear? Are you kidding me. A winter coat is meant to be used especially with the winter we have had. I didn’t ask for a new coat, just wanted them to agree that the zipper pull is not of the same quality(not durable) and to pay for me to have the zipper replaced ( which would probably cost approximately $25…. Instead they want me to purchase a brand new coat and they will offer a 20% discount. I don’t want a new coat. DONT EVER buy from Roots, their quality is UNDER PAR, and their Customer Service team needs help- I contacted them at end of Nov. and I hear back from them 2 1/2 months later. They DO NOT CARE - so DONT WASTE YOUR MONEY, go buy elsewhere. Please, you will be disappointed.
Harley Fexer
January 9, 2026
Ordered a flannel shirt 11/20/25
Ordered a flannel shirt 11/20/25. Fell apart after first wash. contacted roots.com for a return for like item. They told me they do not warranty non leather items. Sorry about your luck! Never again!
Michelle Alger
January 4, 2026
Took my money then cancelled my order…
Took my money then cancelled my order like they were hoping I’d buy at least one item that was in stock! So frustrating don’t show items in stock if you can’t keep up on sales orders and updated quantities! It’s 2026 come on, ur website runs like it was built in 1999
Patrick
December 23, 2025
Mixed feelings...
This was my first order from Switzerland with Roots. Shipping was fast and smooth, and the Kanga Sweater fits well in size XXL. The material feels good and of nice quality.Unfortunately, the rib hem at the bottom looks stretched out and does not sit snugly. On me, the sweater flares out and almost looks like a little skirt. I expected a much tighter hem. It seems to be an issue with the knit of the material, and I also find it odd that the product photos show a rolled hem.I won’t return it, as shipping from Switzerland is too complicated, but I’m willing to try another Roots item in the future. Overall, good fit and material, but the hem is disappointing — so only an average rating.
Erika Sparrow
December 20, 2025
These losers
These losers. If you pay with visa debit they charge you right away. I paid 184 for 3 items, one was cancelled and I was promised a refund and a credit for $15. Then I got ANOTHER charge for the other items. Visa debits are a placeholder apparently. So I am now out over $300.I was told I would get 184 back next week but this is so janky and I would never do this again. I order clothes online all the time and this has never been a problem
Ben M
December 19, 2025
Poor quality leather goods
My wife had purchased a Roots large purse from Winners a couple of years ago. Although she has been using it for a few months now and everything looks new, the handles are worn out. I tried contacting them and they put me through Holiday Group. After several back and forth they can not do much because she cannot find her receipt. I wont be purchasing poor quality made in China crap from this company again.
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