Canada Roots Coupons & Promo Codes

These guys are terrible. When you use visa debit, they charge you immediately. I was charged $184 for three items. One item ended up getting cancelled and they promised me a refund plus a $15 credit. Then they charged me again for the other stuff. Apparently visa debits work like a temporary hold or something? Now I'm out over $300. I was told the $184 would come back within a week, but this whole thing is sketchy and I won't be going back. I buy clothes online all the time and have never had an issue like this before.

My wife bought a Roots purse a while back and it's been pretty good until recently. She's only been using it for a few months and it still looks like new, but the handles are falling apart. I reached out to see what could be done and they connected me with another company to handle it. After back and forth emails, they basically said they can't help because she doesn't have the receipt anymore. I'm not buying their stuff again. The quality is just not worth it, especially since it's made overseas anyway.

I had purchased some items in store and when I got back home, I decided to order three more things from their sale. The checkout seemed to go through fine but right after, I got an email saying one item was out of stock, even though I'd been charged for all three. They gave me a $15 voucher for my next order as compensation. When I didn't see the refund come through, I contacted them through their chat and by phone. They told me to wait three to five days, then seven to ten business days, then when I called again, they said I needed to wait until early December. Still no refund. I tried reaching out through chat again today but nobody would connect with me after two attempts. I've had to get my credit card company involved to get my money back. This whole experience has been absolutely awful. The way I've been treated is unacceptable and honestly worse than anything I've experienced with any other company. I strongly advise other shoppers to avoid them.

I bought a digital gift card through Roots and gave it to someone as a gift. When they tried to use it a few days later, the balance was already gone. They reached out to Roots customer service to figure out what happened, and the rep was actually kind of rude and didn't seem to care. Even though it was purchased through Roots' website and the customer service person could see that someone else's email was used to access the funds, Roots basically said there's nothing they can do. Really disappointing, especially since the person who received the gift is someone with a lot of integrity. I'd warn others not to waste money on their gift cards. Makes me not want to shop there anymore.

I placed an order online and a few days later got my tracking info. Roots went with the national postal service, which happened to be on strike at that time. I reached out to Roots to see if I could cancel, but they said no way. However, they told me if I wanted to place another order, they could send it through a different shipping company instead. Why didn't they just use that other company from the start? This is ridiculous!

Got four shirts from Roots and after less than a year, one of them started coming apart even though I barely wore it. Their warranty and customer service are the worst I've ever dealt with. I won't be shopping there anymore. It's embarrassing that they call themselves a Canadian company. Really disappointed. Honestly, a one star rating isn't even low enough for what I think of them.

I'm really disappointed with what I got. I ordered a navy dress and when it arrived, it had stains all over it. It looked like someone had already worn it and sent it back as new. I couldn't even try it on. Really let down by this.

I stopped by my local mall location today just to browse and see what deals they had going on, and I'm so glad I did. I got helped out by an amazing staff member who really made my experience great. She's such a positive person with an incredible attitude, and I'll definitely be coming back because of how welcoming she made me feel. It's awesome to see someone that dedicated at their job, especially after being there for so long. She's seriously one of the best and I hope she knows how much customers appreciate her!

Shipping was okay, even with everything going on with the postal service at the time.

I ordered a jacket for my son's birthday and it never arrived. Roots told me the shipping company said it was delivered and basically shrugged their shoulders. That was the end of any help from them. I get deliveries all the time with zero problems, but something pricey goes missing and suddenly they can't do anything about it? Their customer service is awful.

I'm not sure if anybody actually reads this, but I've got a serious complaint. Since I'm based in the UK, I keep getting ripped off because they only let me buy in pounds and won't take Canadian dollars. This ends up meaning I'm paying almost twice as much per item compared to what people in Canada pay. I've tried reaching out to someone higher up, but all I get is the same tired response from regular customer service which is pointless. I used to be a loyal customer for years, but I'm done now. If they want to be in the currency exchange game, they should be running a bank, not a clothing store. It's absolutely outrageous.

I bought a Roots hoodie last September. By December, one of the zipper teeth had broken off and basically ruined the whole thing. I have five other Roots hoodies that I wear constantly and some of them are over ten years old and still going strong. But when I reached out to them about this one, they said the zipper breaking is just normal and expected wear and tear and there's nothing they can do. That's $80 down the drain. Plus, this hoodie is made in China, which honestly doesn't match up with the quality you'd expect from a brand with their name and iconic logo. Don't waste your money here. Roots just isn't what it used to be.

I placed an order for two items about three months back. The dress arrived fine, but the hoodie never showed up. When I contacted customer service, they were incredibly unhelpful and frankly rude the whole time. They kept insisting they did their job by shipping it and wouldn't even admit that I never got the hoodie. Eventually I spoke with someone who claimed to be a supervisor, but he had the same attitude as everyone else. He mentioned there would be an official investigation that could take around a month, but three months have passed and nobody has reached out to me. It's ridiculous. They clearly don't care about keeping customers around if this is how they treat people.

They advertise two promo codes for your first purchase. You get 10% off just for signing up for emails, and then another 10% if you also opt in for text messages, which is supposed to give you 20% total off orders over $50. They send you both codes no problem, but here's the thing - you can't actually stack them at checkout. So it's basically false advertising. I've read through other complaints and this company clearly doesn't respect their customers or care about being honest. They use Canada in their name and that famous beaver in their logo as marketing, but when you look at the tags, you'll see it's all sweatshop stuff from overseas. Unsubscribed right away. Shop somewhere else.

I wanted to give a shout out to the staff member at my local mall location who went above and beyond to help me with my issue. She was so helpful and made me feel heard. Definitely going to shop there more because of the great service I received.