ruggable.com Reviews
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2.9 / 5
Average user rating
780
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ruggable.com.
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ruggable.com Reviews
Read real experiences from customers of ruggable.com.
Brands may not incentivize or pay to hide reviews.
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Will Yau
February 4, 2026
I wished it worked out
I wished it worked out. The concept it great.But, the pad that the rug sit on very quickly would degrade and lots and lots of particles would come off as you remove the rug. Also, you really need to see it in person before you decide if it’s right for you. The rug being so thin felt cheap (I get its not and done well, but felt like it)
P. Kostenko
December 31, 2025
Refused to honor price adjustment policy
The merchant refused to honor the 7-day price adjustment policy due to a small discount already applied to the product. They had a point system that was discontinued. They forced you to use the remaining discounts of $5-10, vs giving you an actual price adjustment of 30%—poor customer service.
Hope McCormick
December 28, 2025
I have had 3 large ruggable area rugs…
I have had 3 large ruggable area rugs for barely 2 years now. My main complaint is that although they are washable, the quality of the rubber pad is very low. After 1 year (conveniently just out of warranty) the little fibers of the Velcro have started to break down, now when I lift the rugs from their base pads I get 2 vacuum bags full of these little black pieces of black plastic. It makes an ungodly mess. I first vacuum the top of the rug, then the under side, then the rubber base to get as much of these little peices of plastic, then the whole floor around the rug and the path to the washer because the black sand gets EVERYWHERE. Along with having to clean my washer and filter after running them through. It’s such a laborious process that although I’d love to clean my rugs once a month I really only do it every 6 months. For the price I paid for multiple large rugs I would have expected them to last longer than 2 years. I plan to through them away soon, get some old fashioned standard rugs and buy a carpet cleaner. It honestly sounds like less work at this point.
Anne Herrington
December 21, 2025
I was never able to talk to a real live…
I was never able to talk to a real live person. I tried multiple ways and all I got was a computer. I gave up and returned the extremely skinny rug with I had just received.I have really enjoyed their plush rugs with thick pads. I was trying to get another one. This seems to no longer exist. The skinny ones that are available now are useless.
Jaylene Wallace
December 9, 2025
Curly, but washable.
Designs are fun. The rugs are low pile and thinner than non-washable, but fine for under the dining room table. Washes well, but I have to goto a laundromat with a high capacity machine. My issue is I bought a round 8’ diameter rug about three years ago and the edges in high traffic areas curled up permanently within a year. Also, there is a wear mark all around the circumference where the edge of the rug pad ends.
Julie
November 30, 2025
Be careful what you buy
After ordering two rugs shipped together in one box the rugs didn’t work for me. When doing the return of said rugs it required each rug to be sent back separately which resulted in having to find another box, and the shipping cost of each rug. So, of course, the refund was less because of shipping two items back. They failed to impress me on every aspect and now will never purchase from them again.
AD
November 30, 2025
Not great service semi-ok quality.
I like the items I purchased, but I got lucky with what I chose. There are some items I'll be returning because they look cheap and for almost $1k I can't justify keeping it. Compounding the issue, I was denied a price adjustment because the rug had been delivered forcing me to return the items. At this point, I'm not sure I'll be reordering them.
Fresh Jess
October 24, 2025
The pad is not a perfect fit, and print quality is bad.
The pad is not a perfect fit. Their tolerance is +\- 2” all around, which means your rug could be 4” too big. Mine is 4-1/2” too big in one of the dimensions, and they are just fighting me in Customer Service saying that I’m installing it wrong (per their website this should be foolproof) and arguing about measurements. Instead of being apologetic and trying to help, they went straight to accusation. Furthermore, the print quality is just awful. they are not using nearly enough ink, so the color does not penetrate the whole loop, the underside stays white, and after one vacuum it looks like trash.
Michael F.
October 20, 2025
Not a durable product for long term
These rugs are very nice for about 2 months and then they become very difficult to sweep and clean. The corners start rolling up and not laying flat. I do not recommend this product.
Edith Gibson
October 1, 2025
This company is a scam
This company is a scam. I purchased a rug in July 2025, and the company only included two non-slip mats in the box. No rug. I have been emailing to rectify this problem since early August, when I returned from vacation, and to date, no one has been able to resolve the issue. I contacted my bank to dispute the charge, as the company has been unwilling to respond to voicemails and emails regarding the issue. Guess what, this is a whole other level of fraud - if they mark a package as delivered even though it does not contain the items that were ordered, Visa considers the customer liable as if I had gone to the warehouse, created the rug, and packaged it myself. I am not only suing Ruggable, but I am also suing FedEx and Visa because I did not order two non-slip mats. What will I do with the mats without the rug!?!
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