safelite.com Reviews
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1.6 / 5
Average user rating
1012
Total reviews
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safelite.com Reviews
Read real experiences from customers of safelite.com.
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KARSTEEN KRISTENSEN
January 20, 2026
Safelight to the rescue
The associates who took the call. Was very professional and met my needs, I recieved an appointment within 3 days based on my availability.MATTHEW was my repair technician, very professional, explained what he was doing without missing a beat. Very knowledgeable, easy to talk to as well. He should be a trainer trainer.. he represented Safelight well. A+++ Service
Lisette Chavez
January 19, 2026
I had a horrible experience with…
I had a horrible experience with Safelight. After having a windshield replacement on my brand new car, I noticed significant issues with the installation. The car became excessively loud, and it was clear that the work was subpar.When I attempted to address the problem a representative informed me that my account was flagged with a "do not contact" order. it seemed they were more interested in avoiding responsibility than resolving my issues.If you're considering using Safelight, I strongly advise against it. They took my money and left me with a damaged vehicle. Please think twice before trusting them with your car
Adam Bateman
January 19, 2026
Safelite cannot keep track of their own schedule.
I had 2 appointments with safelite scheduled back to back, and both times they called me on the morning of to tell me they were 'too busy' to provide the service. I very urgently needed this windshield replacement done quickly as I was moving to a different state, but they could not help. Very unprofessional, please do not make appointments that you don't intend to keep as this was a massive inconvenience.
Angela Vang
January 15, 2026
A technician was scheduled to come out…
A technician was scheduled to come out where my vehicle is to change/repair front windshield crack. I waited from 8 a.m. to 12 p.m. Taking the day off for this. ( I am a doctor, which means some compromise to my patients). Safelight never showed up. When I called after chat bot 3 x. Someone finally answered. Very unapologetically, agent tells me they are still waiting for the part. I got this answer only through my attempt to reach them. This company is unreliable. Safety Insurance works with them. I also called Safety Insurance and the agent dropped call during transfer. UNACCEPTABLE.....
Christina Abitia-Neves
January 14, 2026
Is go with less than one star if that…terrible
I’d go with less than one star if that was an option. They gave me a 9 to 11 day window. I’m on day 13 have spoken to multiple people which have told me they’d call me back. None have !!!! Atrocious service, absolutely terrible!
Tim
January 14, 2026
Not neccessary
They did an ok job. But I see them always wear safety glasses or goggles working with SAFETY GLASS and thin rubber gloves?? I've been in construction 40 years almost never wear gloves or goggles safety glasses. Girly men
Ryan Anderson
January 12, 2026
I requested an OEM Gorilla Glass…
I requested an OEM Gorilla Glass windshield, but it took three appointments to get the correct one installed.Four days later it cracked from a rock, and Safelite could not provide proof that the windshield was ordered through Mopar, which meant I could not use the 2-year Gorilla Glass warranty.Safelite refused to cover the replacement.Very disappointing experience overall.
Moyer
January 5, 2026
No Call No Show
Safelite gave me a window of 5 hours in which they would arrive to fix a rock chip, and told me the tech would call with a more accurate timeline. They no call, no showed, and cost me a day sitting around waiting. Their automated system hung up on me 3 times and the only way to get anyone on the phone is their dismal automated system. Trash behavior considering they billed my insurance already.
Grant K
January 5, 2026
I had a scheduled Safelite appointment…
I had a scheduled Safelite appointment on Saturday, January 3rd between 1:00 p.m. and 5:30 p.m. The technician never arrived, and there was no call, no update, and no communication of any kind. The service was supposed to come from the Willow Grove, PA location.I called Safelite around 4:30 p.m. after not hearing from the driver or technician. Customer Support told me I would receive a call by the end of the day, which never happened. Instead, they began using the standard excuse: “The glass broke.” I stopped the representative immediately and pointed out two things:1. No one contacted me to say there was an issue.2. Safelite used this exact same excuse with me three years ago when replacing the glass on my Jeep Wrangler.Once again, I had to call them for an update. I received no follow-up from the District Manager or the Store Manager, despite being told they would reach out. Better companies out there.
Nicole Jones
December 30, 2025
Extremely disappointing and misleading customer service
I am beyond frustrated with Safelite and how poorly this situation was handled from start to finish.Safelite replaced my windshield in 2019 or 2020. In May 2025, I noticed a leak during rain on the driver’s side where the windshield meets the headliner. I’m an international student and am only home 1–2 times a year, so this wasn’t something I could immediately address. When I did, Safelite performed a leak test on July 22, 2025 and confirmed the windshield was leaking. They took responsibility and replaced the windshield in early August.Because the leak went on for some time, it caused damage to my headliner. After confirming the leak, the manager at the St. Augustine location explicitly told me IN PERSON to get an estimate from an auto body shop so Safelite could cover the damage. I did exactly that and handed him the estimate at my windshield replacement appointment. He told me he would submit it to corporate for approval and that I would be contacted with next steps. I was never called. After weeks of no follow-up, my dad attempted to help while I was back in school overseas. He was bounced between locations, and told to go to Jacksonville because that was the original service location. Due to my dad’s back surgery and recovery, this was delayed, but when I returned home in December, I went to the Jacksonville location myself.That’s when I was told that the St. Augustine manager now claims he “never said” the headliner would be covered — directly contradicting what he told me and the reason I was instructed to get an estimate in the first place.The lack of communication, accountability, and consistency is unacceptable. I was given false assurances, ignored, and then effectively gaslit when I tried to resolve the issue. This has been an exhausting and incredibly disappointing experience.I would strongly caution anyone against trusting Safelite’s word when it comes to follow-through or damage claims.
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