Saje Natural Wellness Reviews

Saje switched up their systems without giving customers a heads up. When I went to the store, they couldn't locate my rewards account even though I gave them my number, phone, and email. Had to call to track it down myself. Eventually someone did respond, but the points balance was different from what I remembered. Sent multiple emails asking for my transaction history and got nothing back. I'm pretty sure I got cheated out of points. There's zero transparency here. If they were honest, they'd just show customers their history when asked. Their customer service is absolutely horrible and they straight-up ignore people. Tried leaving a review on their actual site but of course they never posted it. They only show the five-star glowing reviews so customers don't see how they actually operate. I won't support a company that treats customers like this. It's just awful.

Overheard employees talking about how Peppermint Halo costs $1.99 to make, then they charge customers $33.00 for it. That's absolutely ridiculous. A company claiming to be focused on healing people shouldn't have markups like that, especially when workers aren't paid well and the money just goes to the top. Plant Therapy does the same thing but with way better values and ethics.

Got a diffuser as a gift that started acting up after a little while. It would run for days without releasing any scent and the water level barely budged. Took it to a local store where they cleaned it and got it working again, but only for a few weeks before the same problem came back. Second trip to the store, same thing, they cleaned it and it worked again for a couple weeks then failed again. Tried cleaning it myself with their special cleaner and it didn't help. Third visit they asked me to leave it for a week so they could look at it. After eight days with no word, I went back in and they said they'd been busy and hadn't gotten to it yet. Asked me to leave it another week. That wasn't acceptable to me at all, not after bringing it in three times already and with it sitting there for eight days untouched. I asked for a replacement, they said no. Called customer service and got the same answer. Fair warning to buyers out there.

Got hit with a 25% discount since I was taking forever to decide. Really impressed with their FedEx shipping though, package arrived in just two days! Can't wait to try out my new headache rollers.

I've been buying Saje for fifteen years, but their customer service has become absolutely terrible. Sent three separate emails and only got one back asking for an order number for something I bought in the store. When I replied asking who handles in-store purchases, they disappeared. Sent another email to check if anyone was even there. Still nothing. Clearly they couldn't care less about a longtime customer who just needed help. I wasn't rude or difficult, just had a simple question about a product I'd purchased that broke and spilled everywhere. Disappointing to be treated this way after so many years.

This is the perfect place to shop! Staff members are wonderful and genuinely helpful. I'm obsessed with their diffusers and have gotten them as gifts for lots of people. They use real natural ingredients, not like those fake brands out there. Planning to grab some stuff before the holidays since I've got multiple birthdays in December that basically drain my budget. Everyone in my family raves about these diffusers. I've collected quite a few myself and have even passed some along to people going through rough times.

Love shopping here! The team is fantastic and really knows their stuff. Their diffusers are incredible, I've grabbed several as gifts for friends and family. What I appreciate most is that their products are genuinely all natural, not like those companies that just slap the label on. Definitely planning to stock up before the holidays hit since I've got a few birthdays coming up in December. My sister and niece are always asking me to bring them more diffusers. I've even given some to friends who needed a pick-me-up.