saksfifthavenue.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,082+ users reviewing Saks Fifth Avenue. Read verified ratings and real customer experiences on saksfifthavenue.com before you order.
Related articles
1.1 / 5
Average user rating
1082
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for saksfifthavenue.com.
Brands may not incentivize or pay to hide reviews.
saksfifthavenue.com Reviews
Read real experiences from customers of saksfifthavenue.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Elyse - Australia
January 28, 2026
Refused Refund Despite 30-Day Return Policy (With Proof)
Refused to accept the return of a $1500 item, stating a new policy change that no longer issued returns from Australia, even though the policy clearly offered 30 day returns at the time of purchase (I had a screenshot of their returns policy as proof). Not to mention it took 7 weeks for the item to arrive. I have reported them to the ACCC and other government bodies.
Henry H
January 28, 2026
Sorry to see them go
Sorry to see them go. I buy mostly during the holidays but wish them the best after restructuring.
CY
January 19, 2026
I ordered an item for me to not receive…
I ordered an item for me to not receive it and Saks’ tracking number not working on FedEx’s website. It was hard getting a hold of customer service by chat or text because it can take >30mins for you to get a response and if you don’t respond within 2 mins they “disconnect” and you have to start your story over. The customer service agent uses an alternative package tracking site and they claim it is marked as delivered. They gave me an order not delivered claim number that doesn’t work and hasn’t worked for 4 days. The second customer service agent’s solution for me is to keep waiting for a few more days for it to update. Considering shipping was not free, I am truly wondering what I am paying for. Every step has gone wrong and I feel very cheated of my money. Even if you have unlimited patience, they will find every way to exhaust it.
Ashlee Bullock
January 19, 2026
Customer Experience Nightmare
I am beyond frustrated and disgusted with this experience.I ordered a coat and was sent the completely wrong product — not only a different item, but with a different delivery name and address. I called immediately to report the issue and open a case. Customer service assured me that all I needed to do was return the incorrect product and I would receive a full refund.Because the original item never arrived and this was meant to be a Christmas gift, I had no choice but to reorder the coat.I promptly returned the incorrect item, only to have it sent back to me as “rejected.” When I called again, I was told the same guidance as before — that the return should be accepted. Then, days later, I received an email stating they would not accept the return at all.So to be clear: the company shipped the wrong item, required me to reorder an expensive product due to their error, and is now refusing to refund me for the mistake they made.This is unacceptable, especially given the cost of the item and the clear documentation of the issue from day one. I am extremely disappointed and would not recommend ordering from this company based on their handling of a straightforward error.
Michelle May
January 17, 2026
DO NOT BUY FROM SAKS
Wow! I am shocked that such a high-end store will send back a return (was in my possession less than 48 hours) and claim vaguely that they do not accept my return, stating falsely that the item is either without tags, damaged, and/or worn. This item costs nearly 2K. I returned it due to size and ordered a SMALL, which I kept, yet here they are returning the Medium back to me, making FALSE claims -- and stealing my money. How do they get away with this??? They are truly criminals!! No wonder they are going "bankrupt."
Ms
January 13, 2026
Order not received, refund refused
Order placed on 12/28/25 (card charged on 12/31) for delivery to be received on 1/8/26. Per UPS tracking, shipping label was created on 12/31/25 and 9 days later on 1/9/26, package still hadn't been received by UPS. I called Saks customer support on 1/9 and they said they'd investigate with product vendor which was shipping the order. Vendor confirmed in call & email with me today that there was a problem with supplier and Saks was already informed the order was cancelled so they should've known this when I called them on 1/9. When I called SAks again today, they didn't know and refused to issue refund which I would like in the form of a gift card since this was ordered as a gift & applied my Amex Platinum benefit. They said I had to wait for investigation to be completed which could take another 5 business days even though, per my call with vendor, Saks was already informed of order cancellation and tracking shows package was never received by UPS. Since Saks was already informed of the order cancellation by vendor, they are wrongfully withholding my refund. The customer service rep on 1/9 said I could obtain full refund in the form of a gift card since UPS still hasn't received the package but today's rep refused. If they needed to verify order cancellation, I was able to get that info from vendor immediately by simply calling/emailing them today so I see no reason why Saks didn't have this info or couldn't obtain it while I was on the phone with them.
B N
January 9, 2026
The worse
The worse, Saks failed to deliver my package and still charged me $900 or an item I never received, I submitted information making my case and they refused and still charged me. THIEVES and the worse
Sara Roberts
January 6, 2026
Buyers beware
I placed an order for a product to be delivered internationally in December and, as it was taking so long to ship, I subsequently requested that it be cancelled. I was informed that orders cannot be cancelled once they have been placed, despite this not yet having been shipped. I therefore said that I would like to return it. When the order arrived I went to the website to arrange the return and was met with a message saying that Saks no longer delivers internationally and that it would not accept international returns of orders previously placed. I am not even sure it is legal to change terms and conditions historically in this way so that it applies to orders already placed in good faith. It’s absolutely disgraceful behaviour from what I thought was a reputable company.
Pamela Michaels
January 6, 2026
Worse than horrible I have shopped at…
Worse than horrible I have shopped at the store for 20 years. I recently bought two dresses that were destroyed by the alterations department and I was refused a refund. I do not have the dresses in my possession. I left them at the store because the alterations were so horrible.This is the Palm Beach Garden store. Do not shop there do not shop At Saks unless you want to lose your money.
Richard R
January 2, 2026
Frustrating Website Experience – Needs Major Improvements
Saks Fifth Avenue’s website is a total disaster. I’ve had more than enough of it. When I select “Men” and start filtering through options, the site constantly forgets I’m shopping for men’s items. I’ll select a designer like Loewe, and suddenly, I’m being shown women’s shoes, bags, and random stuff I have no interest in. How does this even happen?The sorting and filtering features are an absolute joke. It’s so hard to narrow down what I’m looking for because it feels like the website just doesn't pay attention to the choices I’ve made. Nothing stays selected, and I end up wasting time scrolling through irrelevant items.What’s even worse is the pricing. During the holidays, I went directly to the vendor websites like Orlebar Brown, and they were offering huge sales—50% off, no less. Meanwhile, Saks Fifth Avenue still had full-price items from those same vendors. If I can get the same product for way less somewhere else, why bother with Saks?Honestly, this site needs serious upgrades. Better sorting, filtering, and a more user-friendly interface are long overdue. Until then, I’ll take my business elsewhere.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).