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The staff was polite but the service was disappointing. I called asking about a coat in medium and was told it was sold out. I'd already tried the small and was comfortable in it, just wanted a bit more room. Instead of suggesting the small I already knew worked or checking what else might be available, the associate seemed stuck on the fact that the medium was gone and barely offered to help me. I had to push to get them to actually assist, and they didn't even offer a discount to make up for the hassle. It felt like they didn't want me to buy the coat, which was frustrating. Being nice is fine, but actually wanting to help your customers makes a real difference in their experience, and that was clearly missing here.

I'm extremely upset. I've shopped there for twenty years and what just happened is unacceptable. I purchased two dresses that got completely destroyed by their alterations team and they refused to give me a refund. The alterations were so terrible I left the dresses at the store. This was at the Palm Beach Garden location. Don't waste your money at Saks or this store specifically.

Absolutely terrible. I've been shopping there for two decades and this recent experience was a disaster. I bought two dresses and the alterations department ruined them completely. When I asked for my money back, they refused. I had to leave the dresses at the store because the alterations were so badly done. If you're thinking about shopping at the Palm Beach Garden location or anywhere at Saks, don't bother. You'll just lose your money.

Stay away from this place. The customer service is horrible and their return policies are even worse. I'd recommend shopping elsewhere.

I need to tell you about the serious decline in your company's customer service. I've been a loyal customer for quite a while, but I recently had a really bad experience. I ordered a cashmere miniskirt from your online store and it arrived in terrible shape. The fabric was completely wrinkled with deep creases throughout. The packaging was awful too, with a torn plastic bag. I reached out to customer service but the representative wouldn't help with a return or exchange. I contacted them twice and got nothing resolved. I'm extremely disappointed and plan to dispute the charge and return the item. Please help me with this.

So disappointed with my order. I got an expensive holiday ornament that arrived in really bad shape. The shipping bag came ripped and several pieces of the bar cart ornament had broken off or become unglued, including four of the six items. Since it showed up too close to the holidays, I couldn't exchange it in time and had to glue the broken parts back myself. When I called to complain, they only credited me for shipping, which is like twenty percent of what I spent. This is my second bad experience with them. The prices are definitely luxury level but their treatment of customers is not. I've given them a second chance before and I'm not doing it again. Shop somewhere that actually appreciates your business.

Really disappointed with my purchase. I ordered an expensive holiday ornament from Saks and it arrived in really poor condition. The shipping bag was ripped and it was a bar cart ornament with six pieces, but four of them had come unglued or were broken off. Since I ordered it three weeks before the holidays, it came too late to exchange it for a replacement, so I had to glue the pieces back together myself. When I called customer service, they only offered to credit me for shipping costs, which is maybe twenty percent of what I paid. This is the second time Saks has disappointed me. The only luxury thing about them is their price tags. Their customer service doesn't match that at all. I've dealt with this before but I'm done now. Take your business somewhere else where they actually value having you as a customer.

I'm shocked by how poor their customer service is. It's honestly some of the absolute worst I've come across.

I honestly can't believe how bad the customer service was. It's some of the worst I've ever encountered.

I've had several disappointing shopping experiences. One time a package worth around two hundred dollars just disappeared and they refused to take responsibility or help trace it. Another order got canceled after five days because they claimed it was out of stock, but I went to the vendor's site and found it in stock, so I bought it from them instead. They sell luxury goods but their customer service doesn't reflect that at all.

My shopping experiences with them have been rough. They lost a package of mine worth about two hundred dollars and never took any responsibility or helped me find it. Another time they canceled an order I really needed after just five days because they said it was out of stock, but when I checked the vendor's website the item was actually available. I bought it from them instead. Saks sells high-end products but their customer behavior is anything but classy.

Fine if everything works out perfectly. But the moment you need any kind of customer support, things fall apart. The company seems to only function when there are no problems to solve.

I ordered a fragrance online for store pickup at their NYC location, and it came with a free gift that was supposed to be included. When I got there to pick it up, the gift wasn't there. The staff told me I had to call customer service about it since it was an online order. The service rep said the gift would ship separately and was already in the warehouse, but then told me I could just go to the fragrance counter upstairs to grab it and they'd cancel the online part. When I went upstairs and mentioned it was part of an online order, the sales associate became incredibly rude and dismissive, wouldn't even make eye contact, and just walked away without hearing my full explanation. I called back to customer service and they finally admitted their mistake with the gift, but the whole experience was incredibly frustrating.

I can't believe you're charging me to return something I ordered online. The closest store is an hour and a half away, so I have no choice but to mail it back. That's just wrong and now you've lost my business. Bloomingdale's and Nordstrom are much closer and I'll be shopping there instead. Everyone I know is going to hear about this ridiculous return policy.

Amazing experience with delivery and service internationally. I've placed three orders over the past couple months and everything arrived quickly and in great shape. The customer service team was fantastic every time I needed help.