salomon.com Reviews
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1.6 / 5
Average user rating
1143
Total reviews
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salomon.com Reviews
Read real experiences from customers of salomon.com.
Brands may not incentivize or pay to hide reviews.
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Sarah
March 25, 2026
Thought a pair of Salomons
Thought a pair of Salomons, after wearing for a few hours there was already a water mark on the front of the foot - for the price you pay this shouldn’t happen. Tried to get a refund but they wouldn’t, I could only get a new pair .. do you really think I’m going to keep the new pair. No
Mr Very Annoyed
March 23, 2026
Change ain’t always good!!!
Been buying Salomon x ultra pioneer gtx shoes for the past few years , being on a budget I was paying more than I normally would for shoes but these were the best , would have carried on buying them too until I bought the X Ultra Pioneer 2’s 5 days ago , these are going in the bin !!! Feel cheap and uncomfortable , nothing like the previous versions , think they are now made with cheaper materials but asking the same price , manufacturing looks like it’s taken a nose dive too , just look at the stitching on the inside , will not be buying Salomon anymore , it’s a shame as they used to be great shoes. Salomon go back to the original spec !!!
Olive Andre
March 23, 2026
Honestly the shoes are poorly made…
Honestly the shoes are poorly made despite the very high price tag … nothing like why it used to be. Bought shoes less than 6 months ago I am not even running or using it for hiking or trail and the sole is already coming off. Bought from Sportsshoes.com in the UK so I am waiting for their answer.
PJ
March 20, 2026
Poor, non existent customer service.
Shoes I purchased have failed well within the warranty period. I have sent all relevant information and photos requested by the customer service team but Salomon are dragging their heels. Terrible customer service and based on this would advise people to shop elsewhere.
Leonidas
March 19, 2026
the returnment of my order was very…
the returnment of my order was very unpleasant
Edward
March 17, 2026
Top Quality
I have the mid height Salomon GTX desert boot in coyote. It is an excellent boot in fit, support and materials. In fact, I ordered two more pairs in the same week. I've been wanting to try Salomons for a while and I do not regret it. While I do not recommend these boots for consistent heavy load bearing, highly recommend them as a top quality boot
Alex
March 7, 2026
Terrible customer service
Terrible customer service. The Rep never had any interest in solving the issue I reached out about. Instead they just sent copy paste scripts, avoided doing any work and in the end the package was never delivered. Really really poor service by a brand that should know and do better.
Bruce
March 5, 2026
Manufacturing problem
To be honest, the customer service doesn’t even deserve 1 star. I had a zip break on a Moon Patrol ski jacket that had only been used for 7 days. The warranty department then had the nerve to claim the zip came from a completely different coat (a purple one!).It’s unbelievable that they seem to have absolutely no idea about the products they sell. I even provided photos and video clearly showing the olive green jacket with the broken zip, yet they still refused the warranty claim.Instead, they offered a 20% voucher, which is frankly insulting considering the issue is clearly a fault with the jacket. Completely pathetic response and terrible customer service
Daniel W
March 2, 2026
I purchased a ski jacket from Salomon…
I purchased a ski jacket from Salomon expecting premium quality and durability to match the high price tag. Unfortunately, my experience has been extremely disappointing.The jacket was worn for just one ski trip (7 days in total) and then carefully stored. I followed Salomon’s online care instructions precisely — washing it once at 20°C, even though the label states 30°C. After that single wash, the glue used in parts of the garment disintegrated, causing a pocket to detach completely.I was shocked to discover that sections of an expensive technical ski jacket are glued rather than properly stitched. For a brand positioned at the higher end of the market, this feels like poor construction and corner-cutting. What makes this even more frustrating is that my previous ski jacket from a well known outdoor company cost just £60 and lasted through several ski trips without any issues whatsoever.To add to the disappointment, Salomon will only offer repair assistance if the garment is under two years old. After that, they provide no internal repair support — unlike competitors, who stand behind their products for the long term.When investing in technical outerwear designed for high-intensity, high-risk sports, customers expect durability, quality craftsmanship, and meaningful aftercare support. I expected far more from Salomon. This experience has seriously undermined my confidence in the brand.
Roel
March 2, 2026
Very comfy, but bad quality
I’ve been wearing my Salomon shoes for about three months now, and I have mixed feelings.On the positive side, they are extremely comfortable. They feel great right out of the box and provide solid support for both daily use and longer walks. The quick lace system is excellent — it’s easy to adjust, secure, and much more convenient than traditional laces. That part of the design really stands out.However, I’m disappointed with the durability. The inner lining at the heel (the soft fabric inside the shoe) has almost completely worn through after just three months of normal use. For shoes in this price range, that level of wear is unacceptable. I also found it frustrating that I couldn’t find replacement laces in any Salomon store during my travels in south east Asia, which seems odd given the proprietary lace system.Overall, the comfort and design are great, but the durability and lack of available spare parts don’t match the premium price tag.
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