samsclub.com Reviews
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1.5 / 5
Average user rating
1246
Total reviews
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samsclub.com Reviews
Read real experiences from customers of samsclub.com.
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Neil Freed
March 25, 2026
Sam's Club has moved their customer…
Sam's Club has moved their customer support "off shore" and as a result they are saving a lot of money but no longer have service. The people that you get do Not speak sufficient English to even be able to have a conversation with them I paid my annual business membership renewal as usual via my bank bill pay service. Several weeks later the payment was returned to the bank with no reason given.After 4 hours of calls and no results I told the "supervisor" that I would like to speak to the corporate office to get an answer. I actually got a call back and the gentleman was polite, professional and explained that Sam's Club only takes payment via credit/debit, or check or cash "in store". He offered to charge my credit card they have on file. I never gave them a card and always pay cash when at the store. I have no idea how they got the card number. The card they had was closed over 20 years ago.I told the corporate rep. that I would drive to the store and pay with cash. I told him that I would never give Sam's Club a credit card because of their reputation of overcharging customers. He said he understood and was kind enough to offer and put a $25 credit on my account for my poor service.I really like the store's prices, and the store, but you have to watch them like a hawk to ensure you don't end up getting a raw deal. Pretty much like you do with ANY retailer these days, on-line or in house. The best way to pay for anything is with cash, your bank's bill pay service or PayPal. If they don't accept one of these then you need to look for a different source.
mike
March 25, 2026
I was told by management the food court…
I was told by management the food court would be run better but like a third world cold and burned food they just don't care the vero beach Sam's club I wrote the GM back 2 weeks ago not even care at the problems tomorrow I will be calling the state heath commission and the FDA on federal violations I have documented with photos and sams club reports how would you like to have the. man who makes your food chewing potato chips in his mouth while over the food warmer I have the photos
Dakota Meador
March 24, 2026
Was trying to change shipping address…
Was trying to change shipping address or cancel my order, and the chat support agents just kept disconnecting from the chat. The chat would tell me the wait was 10 minutes but then I'd wait half an hour with the time constantly changing from 1 minute to 0min to 5 etc. To ultimately be logged out of the website! I am constantly asked to log back in to the app or website while in customer support. Never got my help either.
Nathan Nate
March 23, 2026
Waited all day for a delivery
Waited all day for a delivery that I paid shipping for. The delivery never arrived. I called customer support and was placed on hold for 28 minutes and then hung up on. I tried the customer service chat option in the app. Every time I was "connected with an agent" the chat disconnected. I called customer support again and was told "the store is now closed. There's nothing we can do." I am cancelling my membership tomorrow.
Kristoffer Roland
March 21, 2026
Avoid shopping online with Sam's club
I placed an online order that arrived with several items missing. I attempted to contact customer support multiple times, but each call was disconnected before I could get assistance, so I eventually gave up. Based on this experience, I would not recommend ordering from Sam's Club.
C Smith
March 21, 2026
Great if you can get your items
I am writing this review after experiencing over and over items missing or being delivered to the wrong address altogether. Sam's customer care has been great to work with thus far in terms of organizing refunds. But this does not erase the fact that Sam's seems to hire delivery people that do not seem to care about where they deliver the items they are being paid to deliver ( plus tip ). My sister won't even shop with Sam's using their delivery service. She had two grocery orders in a row delivered to the wrong address. On the second one she was accused of trying to commit fraud by the customer care person as she had just filed a complaint on another order that was also delivered to the wrong address. BTW her house sits right on the street with the address clearly fixed on her home? To me this says the drivers just don't care. For me the biggest issue is not receiving all of my items even though they are shown to have been shopped and charged. This is frustrating, because you then have to turn around and head to the grocery store and buy the missing items. It defeats the purpose of home delivery altogether. I have complained about the delivery drivers multiple times but Sam's keeps on being unreliable for home delivery. Recently I ordered groceries. Two items were missing but shown to be shopped? Got refunded. Next day I made an on line order for a couple of products. I assumed they would be shipped. One was, the other was delivered. I never received the item that was delivered? So again back on line and requesting a refund. What gives? Does Sam's just not care about customer care? We pay a membership fee. One would assume we deserve better service. Costco uses instacart for their deliveries but they charge more than if you shop in store. But you get what you shop reliably. I find Sam's less expensive than Costco on many items so I continue to shop with them. But I did end up ordereing from Costco to obtain the last product that was not delivered by Sam's. It cost an additional $10.00. But I got the product. Sam's you need to do some work on hiring better delivery drivers.
Nastassja Washington
March 17, 2026
I am writing this message with a very…
I am writing this message with a very heavy heart. I am a Sam’s Club Plus member, and I spend my money here often because I believed this store valued its members. Unfortunately, my experience this morning left me deeply hurt, embarrassed, and disappointed.This morning around 7:57 AM, I arrived knowing that Plus members are allowed to shop starting at 8:00 AM. The door was slightly cracked open, so I stepped inside and sat near the shopping carts simply to get out of the cold while waiting the few minutes until opening time.Shortly after, the morning manager approached me in a very harsh and loud manner and asked, “What are you doing in here?” I calmly explained that the door was open and that I had just come in to get out of the cold while waiting for the store to open. Instead of responding with understanding, she told me very abruptly that I needed to get out immediately because they were counting money.The tone and way I was spoken to made me feel like I had done something terrible, when in reality I was just a customer waiting a few minutes before opening. I was shocked and hurt by how I was treated. I stepped outside as requested, and within two minutes the doors opened anyway.While standing there, I was on the phone with my husband explaining what had just happened because I was honestly shaken and upset. Meanwhile, I could hear employees inside talking about me. I then went to the restroom while still speaking to my husband, trying to calm down, but I could still hear the same manager continuing to talk about the situation and saying she was calling another manager.At that point I walked toward her because I felt I needed to defend myself. I was already feeling humiliated by the way I had been spoken to. Another employee, a man named Michael with a bald head and gray beard, was told to ask me to leave, which I did.I want to be clear that I did leave, but the way this entire situation was handled broke my heart. I have never been treated this way in a place where I regularly shop and spend my money. I felt disrespected, embarrassed, and talked about like I was some kind of problem, when all I did was step inside a door that was already open to get out of the cold for a few minutes.As a loyal member, this experience truly hurt me. No customer should be spoken to or treated in such a harsh and dismissive way. I walked out of the store feeling upset enough that I had tears in my eyes.I am sharing this because I believe members deserve basic kindness, respect, and professionalism. I sincerely hope this situation is looked into so that no other customer has to feel the way I felt this morning.Thank you for taking the time to read my concerns.
Gary Munn
March 16, 2026
Meat Buyer Beware!
This pertains to the Western Branch, Chesapeake, VA Sams Club: The Sams Club app says that the in-store prices may differ from the advertised price on the app. The app showed a price per lb for USDA Choice beef brisket as $4.98lb. The in-store price was 80% HIGHER, at $8.97/lb. I could have saved a lot of money buying across the street at BJs! Also, we purchased what was listed as 6.53 lb. boneless skinless chicken thighs. When removed from the packaging and weighing the thighs separately, we measured them at a little over 5-1/2 lbs! How much water was injected into those thighs to get the weight that was listed on the label? Walmart has settled class action suit for mislabeling the weight of their meat and produce.Perhaps Sams Club should be held responsible, as well!
Heath Jefferson
March 12, 2026
Terrible customer service
I had to deal with a fraudulent order & the customer service was beyond terrible. I then tried to cancel my account & was hung up on 4 times by the customer service department. Buyer beware.
Leslie
March 9, 2026
What has happened to Sam’s Club?
I can’t believe what has happened to Sam’s Club service in the last couple years. They renewed someone’s membership when it wasn’t due for renewal using a credit card I do not have on file with them. Just got a charge on my CC saying it was for renewal. But they didn’t show a charge on my account. They refused to correct it or look any further into it. Thankfully my bank took care of it. Trying to get ahold of anyone in customer service is almost impossible. And lastly, they now require a CC on file with them to maintain membership!!! After the most recent obvious internal error, why on earth would I let them keep my CC number in their system??? I am so so so disappointed in Sam’s Club. Guess it’s time to bite the bullet and escape their clutches.
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