SAXX is a men's underwear brand known for products designed with pouch support technology. This page features customer ratings and reviews from RetailCoupons.com shoppers who have purchased SAXX underwear, helping you understand product quality, fit, durability, and customer service experiences before buying.
SAXX Reviews
What Shoppers Say About SAXX
SAXX underwear receives sharply divided feedback, with most shoppers reporting serious durability and quality issues. The dominant complaints center on premature wear (ripping in the crotch within months of light use), inconsistent sizing across styles, shrinkage after normal washing, and construction problems like loose elastic and stretched-out fits. Several reviewers feel the $30-35 price point is not justified given these quality concerns, and some cite unhelpful customer service interactions when attempting to resolve issues. A small portion of shoppers report positive experiences, citing comfort and appearance, though these reviews appear less frequent and detailed than the negative ones.
The recurring pattern in reviews suggests a significant gap between initial impressions (comfort and fit out of the box) and actual durability. Multiple long-term or repeat customers have expressed disappointment after being loyal to the brand, indicating that quality issues have eroded what was once customer satisfaction. Sizing inconsistency and lack of responsive customer support when problems arise are additional frustrations that contribute to the low overall rating.
Customer Reviews (21)
Sorted by: Most recentWhen I first got these I would've rated them five stars - they were super comfy and fit great. Got them on sale and still thought they were pricey. But here I am less than six months later and every single pair of my twelve boxers has ripped in the crotch with multiple holes in each one. The crazy part is I barely even wore them. I was sick and out of work for two months straight wearing pajama pants the whole time. Once I went back I'd wear them maybe ten hours a day and then immediately change into comfy clothes at home. So six months on the calendar was really more like three months of actual wear. Plus with twelve pairs rotating I can't believe they fell apart that fast. Not buying again. The quality is garbage and even at half off the sale price they're not worth it.
Had to leave a review because honestly these are the hottest boxers I've ever seen on my boyfriend. I'm really shocked to read all the bad reviews out there. The quality is seriously incredible and they look absolutely amazing. He can't stop raving about how comfortable they are, especially when he's at the gym or hiking. He says they're totally worth every dollar.
Honestly not worth what they charge. Thirty to thirty-five dollars per pair for underwear that isn't well made. The pouch support thing is nice but the overall construction just isn't good enough. They felt stretched out before I even wore them the first time. Plus they don't do much to keep customers loyal or happy. I wanted to try their briefs since the trunks weren't working for me, asked customer service if they could send me a pair to test, and they just said no and suggested I buy a different style. At that price point asking people to buy multiple styles hoping something works, with no return option, that's a lot to ask. I get that you're running a business, but not giving customers a shot to find what works for them isn't a smart loyalty strategy.
Their sizes are completely inconsistent. You'll buy two different styles in the same size and they fit totally different. If they're going to do that they need separate size guides for each product. Their customer service is terrible and won't actually help you solve anything.
I was a loyal customer for four years and they lost me over one mistake with sizing on my order.
Followed all the washing instructions but the underwear shrank up so much after just four or five washes they're unwearable now. Called the company about it and they basically said check out their new stuff since it's made better, and oh by the way don't put them in the dryer next time. I'm done buying from this company.
Got a bunch of the briefs and at first they held great but pretty quickly they stretched out and don't provide the support anymore. They lose all their hold after you wear them a few times. I spent weeks jumping through hoops giving them everything they asked for but they just kept stalling and wouldn't give me any credit or send replacements. UPDATE: They actually came through and made it right. Really appreciate them following up.
Their quality control has fallen off completely. I won't be buying these boxers anymore. The materials are cheap and some pairs get holes in them after just a month of wear. The sizing is all over the place too - one year a large fits perfectly and still fits great, the next year the waistband is smaller. I've been a large for the past fifteen years so I know my size. Grabbed some of their Ultra model and the waistband rolls and the legs ride up too much. It's overpriced junk.
The company says they delivered my order but I never got it. Under consumer law, they're responsible when packages are left unattended at the door without being handed directly to the customer. They refused to take any responsibility and won't give me a refund. I'm going to have to dispute this with my credit card company. I won't be ordering from them ever again.
By twenty twenty-two I'd purchased nineteen pairs of their underwear. Recently decided to grab three more pairs to restock. Really disappointed with what I got. It's nothing like the quality from back in twenty twenty-two, and somehow the price went up even higher. Complete garbage now. I'm checking out the competition in the future. If they keep selling this trash quality I don't see them staying in business much longer.
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